Reviews

Review Details

• Review fromKaitlyn L

  Date: 03/21/2023

  My subscription was not authorized by me. They took out $144 out of my account. I then disputed that money with my bank and they gave me back $114 but did not give me back the $30 then they once again took out another $114. I am a college student I dont use Grammarly, this website is terrible. They authorize the first time for the money to give them back to me, so then why on earth are they doing it again? Technically they did still for me and they are not helpful at all. They dont even have a number you can call or anything. I did email them and the man was useless. I am not happy. This is not fair to anyone and I want my money back. They did not give me a notification or anything saying that they were taking another $114 out of my account so they put me a -$98 in my account and I am a college student like I said before and I had to use my savings, just to get it out and back to zero. This website is not trustworthy and I want my money back ASAP.
  

  Grammarly, Inc.

  Date: 03/23/2023

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is *******. According to our analysis, you have filed a chargeback with your bank. As the chargeback was disputed, the payment was not refunded by the bank. Please note that we couldnt refund the payment until this case was reviewed by the credit card issuer. We would like to confirm that we refunded your payment on Mar-17-2023. The refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromCarol G

  Date: 01/28/2023

  My subscription was renewed unbeknownst to me. I stopped using it for writing the book I was working on as it was not helpful. I just found the charge on my credit card for January 23, and I did not expect it. I no longer need or want it and I was upset to find it had been renewed automatically with no notice. That is not good business practice. I am afraid I will not be recommending Grammarly to my students or friends unless they agree to refund the unexpected charge.
  

  Grammarly, Inc.

  Date: 02/17/2023

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is *******. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We have already refunded the renewal payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromBen L

  Date: 12/08/2022

  An unethical company. The products don't work as advertised. There is no way to contact for technical issues. Charged for a service that I don't use and they wouldn't reimburse.
  

  Grammarly, Inc.

  Date: 02/17/2023

  Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromBrandy D

  Date: 11/03/2022

  They will not stop charging me, I canceled/ went to the free subscription and they continue to charge my card. They have no real customer service, it's completely done through email. I have been trying to cancel for 2 years. This is ridiculous, being charged $150 dollars a year for a service i canceled is predatory practice.
  

  Grammarly, Inc.

  Date: 02/17/2023

  Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromTina S

  Date: 10/30/2022

  I accidentally purchased a premium of grammarly and I've been trying to get ahold of the Grammarly team. I thought it was going to be 12 dollars a month yet I got pay over a hundred dollars. I would like a refund asap
  

  Grammarly, Inc.

  Date: 02/17/2023

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4589976.Please note that we offer the following rates: ***********************. To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans greater than the 1-month plan are billed as one charge. Please see our billing policy for details at ***************************************************. We issued a partial refund and canceled all future payments. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support tea

• Review fromTrina M

  Date: 10/29/2022

  English is my second language so I been subscribing grammarly for $30/quarterly. Now, I woke up and they charged me $60. I felt i got robbed cause that extra $30 is the allowance of the 3 people i sent to school in ***************. It is so disappointed that Im gonna cancel my subscription, file a complainy in BBB, give them 1 star in all social review, and will never again use grammarly again.
  

  Grammarly, Inc.

  Date: 11/28/2022

  Hello! We conducted an internal investigation of the case in question and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We have already refunded the renewal payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromSydney B

  Date: 10/23/2022

  I felt deceived with their advertisement. I purchased the item thinking it was great from watching their ad, but it was nothing like it. WAY to go and take BROKE college student's money! Wasted $144.00! Should have known this was a sketchy company! When I made the purchase on Sept 2, 2022 and I wanted a refund for false advertising. The company sent me an email that they canceled my subscription on Sept 14, 2022. So now they took my money and canceled the subscription. What kind of company does this? I want my money BACK!
  

  Grammarly, Inc.

  Date: 11/04/2022

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4255863.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromMK T

  Date: 10/22/2022

  I wanted to try the 7 day premium trial. I cancelled within that time and was still charged $144.00. I reached out to Grammarly support to get a refund. They responded with the same statement many other people complain about, "all payments made to Grammarly are non-refundable." My question is why have a tab on your website "refund payment" when you refuse to refund payments? Furthermore, the website prompts you to speak to a bot. I'd much rather discuss my situation with a real person than speak to a bot who gives automated responses. There are many more writing services that are reliable so avoid Grammarly. I only left one star because it would not let me submit without rating.
  

  Grammarly, Inc.

  Date: 11/04/2022

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4521099.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromAlexander M.

  Date: 10/21/2022

  Purchased and used product heavily for 1 year, but then switched career paths and no longer needed it. My renewal date came up without me realizing and saw I was charged for another year. When I messaged support explaining my situation, ******* helped me out with a refund on my accidental renewal. I will 100% be using Grammarly in the future and I have already recommended it to a prior coworker of mine.
  

  Grammarly, Inc.

  Date: 11/04/2022

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4494759."Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We have already refunded the renewal payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromC J.

  Date: 10/12/2022

  They falsely advertise 12 USD a month, but that's for the 144 Lump sum each year, not everyone especially broke COLLEGE STUDENTS have the money for that. They are extremely deceptive.
  

  Grammarly, Inc.

  Date: 11/04/2022

  Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at https://gram.ly/cbbHTB5 or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team