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Average of 54 Customer Reviews
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Review fromReese B
Date: 05/02/2025
I have tried everything to cancel my subscription and I am still being charged. As a college student, it was worth it for me to buy a Grammarly subscription for a few months, however they kept charging me! I did not realize I kept being charged until an extra $120 were down the drain. Additionally, I just found out that I am still being charged even though I got all new cards! I do not have the funds for this. I am a broke college student, and quite frankly their policy is built to trick us out of our money. My friends have also had this problem. I have tried getting all new cards to stop these transactions but nothing works. I have even received emails in the past saying that my subscription would be canceled if I did not set up a new card (I never did) and I was still charged?! Better grammar is not worth this. That is how I feel. Oh, also of course there is no call customer service team and their online platform knows this is a common problem because it's first statement is no refunds.
Grammarly, Inc.
Date: 05/06/2025
Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!Review fromCindy R
Date: 04/01/2025
After reading the reviews, I am having the same problem as others. I only wanted a monthly subscription but instead was charged for 1 year. I don't see who it can be legal to offer a monthly rate and then bill you card for a yearly subscription. I want my money back. I will pursue other remedies under the law.Grammarly, Inc.
Date: 04/25/2025
Hi. As an exception to our refund policy, our support team has canceled your subscription, partially reversed your payment, and emailed you directly with additional details. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit won't be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromBrian P
Date: 03/01/2025
**************** is horrible! They provide same information you can get online and no one responds with any information that helps the problem. No clue why they dont have online customer service! VERY FRUSTRATING!!Grammarly, Inc.
Date: 03/10/2025
Hello! We apologize for the delay and any frustration this has caused you. We have investigated the case and have found your email correspondence with our team. We've confirmed that our team received your inquiries and emailed you back. If you haven't received the email, please check your spam folder. You can also check your recent support requests in our support portal through this link: **********************Review fromDan C
Date: 02/26/2025
My kid was charged with the annual fee after they deactivated her account. No customer suport,after couple emails de charge wasn't *********** warning about the renewal, just took the money .Not even returning at least the money for 11 ********* just a money grab without a care for a limited funds student.Grammarly, Inc.
Date: 02/27/2025
Hello! We have investigated the case and could not locate your daughter's email correspondence with our team. We have contacted you directly via the email address provided in your review to gather more information about your daughter's support request. We look forward to hearing from you and putting things right!Review fromJason Z
Date: 01/23/2025
I had a paid Grammarly service and it was not renewing and today I got a charge for renewal. I literally told them the same day to cancel it and give me a refund and they refused. What a scam.Grammarly, Inc.
Date: 02/06/2025
Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromChristal M
Date: 12/30/2024
Grammarly charged me $143.99 & $144.00 on October ******. I only authorized 1 payment for Grammarly Pro. I canceled 1 of the charges within 3 weeks when I noticed the double payment. I filed a dispute with the bank & of course they won because of their cancelation policy and the bank said that I still have Grammarly until October 2025. The bank gave Grammarly back both charges and I still DO NOT have Grammarly ! I keep telling them that I don't have Grammarly but the bank says I do, so I pulled up Grammarly and signed in and it says that my subscription is FREE Grammarly! If I paid double for Pro then why does my subscription say FREE? I have tried reaching out to Grammarly a number of times but to NO avail! Buyer BEWARE!!! I could NOT let anyone else be ripped off by this company and not make people aware!!! They just took $287.99 for absolutely NOTHING!!!! There's no way to speak with a live person, this whole situation is really SAD!!Grammarly, Inc.
Date: 01/02/2025
Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!Review fromJhoanna J
Date: 12/24/2024
NO. ChapGPT is better and can help you accomplish more. DO NOT BUY.Grammarly, Inc.
Date: 12/27/2024
Hello! We have investigated the case and unfortunately, the email address that you provided did not pull up a paid account in our system. We care about our users' satisfaction and want to address any issues we can to improve. We'd appreciate it if you could tell us more about your experience. Please feel free to contact us at *********************** to share your feedback!Review fromstephen p
Date: 12/13/2024
My father passed away 3 years ago yet Grammarly continues to charge his credit card $139.00 every year, even after I requested the subscription be cancelled. Because nowhere is there a phone number to contact a real person (the posted phone number tells you to visit the website on either subscriptions/billing or for new services), it appears to be impossible to get any actual response or customer service. Warning to anyone considering signing up for Grammarly: once you sign up they will make it impossible to stop paying, and if you have a question they will not respond, but rather point you to the *** list. My recommendation: use some other service, or ask a friend to read your work.Grammarly, Inc.
Date: 12/17/2024
Hello *******. Please accept our sincere apologies for this issue. Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the information you've provided here isn't sufficient to pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!Review fromAnna H
Date: 10/16/2024
Good Morning, I am somehow being charged for 2 Grammarly accounts and I have tried several times to get this resolved. There is no phone number that leads you to a person to get anything resolved. I need them to stop billing me now for all accounts and I need to speak to a person.Grammarly, Inc.
Date: 10/17/2024
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We have investigated the case and have found your email correspondence with our team. We have contacted you directly through your support ticket, and we look forward to hearing from you and putting things right!Review fromRobert M
Date: 09/06/2024
Amazing how much effort Grammarly is putting into responding to reviews on BBB, image if they actually put in that same effort supporting their customers they would see fewer one stars. They're so quick to charge your credit card and so slow to support their clients. The level of urgency is one way.Grammarly, Inc.
Date: 09/10/2024
Hello! We have investigated the case and could not locate your email correspondence with our team. Unfortunately, the email address that you provided did not pull up a paid account in our system. We have contacted you directly via the email address provided in your review. We look forward to hearing from you and putting things right!
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