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Business Profile

Computer Software Developers

Grammarly, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.1

Average of 51 Customer Reviews

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Review Details

  • Sherlane P

    Date: 08/01/2022

    I was given an opportunity to write a biography. I thought I would use Grammarly for help. It was free, but had to use a credit card for it to work. It was not helpful at all and I had to use ****** search for all the help I needed. I cancelled the subscription online (there is no other way to make contact), but now have been charged ******. I just used the email contact information provided here to request a refund again. I have been on the website several times and have attached the cost from my bank statement and asked for a refund again and again. This seems to be the only way someone can at least get a robot blanket statement. I do not understand how they can take money and not provide a good service. I just want my ****** back and I will not ever use them again.

    Grammarly, Inc.

    Date: 08/04/2022

    Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is *******. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

Grammarly, Inc. is BBB Accredited.

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