Reviews

Review Details

• Review fromSherlane P

  Date: 08/01/2022

  I was given an opportunity to write a biography. I thought I would use Grammarly for help. It was free, but had to use a credit card for it to work. It was not helpful at all and I had to use ****** search for all the help I needed. I cancelled the subscription online (there is no other way to make contact), but now have been charged ******. I just used the email contact information provided here to request a refund again. I have been on the website several times and have attached the cost from my bank statement and asked for a refund again and again. This seems to be the only way someone can at least get a robot blanket statement. I do not understand how they can take money and not provide a good service. I just want my ****** back and I will not ever use them again.
  

  Grammarly, Inc.

  Date: 08/04/2022

  Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is *******. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

• Review fromLoretta K.

  Date: 06/24/2022

  This company did not inform me that after having a one year subscription for $40+ they were going to charge my credit card $144 without notice for another year. Bait and switch. On their website there is no way to speak with a live person or do a chat. I got a notification at 12 pm about the charge from my credit card company. Then I called my credit card company and was speaking to a LIVE agent to dispute this charge by 12:10 pm same day. They advised me to contact grammarly. When I searched their webpage there is NO WAY TO SPEAK TO ANYONE. What a joke! And a total scam! How does a business succeed with such poor customer service? I DO NOT recommend this company at all and would give them zero star for their business practice and 1 star for their poor and often incorrect suggestions as you are writing your papers. Often they are not grammatically correct. Be warned you are dealing with used car salesmen.
  

  Grammarly, Inc.

  Date: 07/02/2022

  Hello! We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull ** a paid account ** our system. We ask you to contact Grammarly's customer support by submitting a request at https://gram.ly/cbbHTB5 or sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly support team

• Review fromRamiro D

  Date: 06/21/2022

  be careful this product promise to make your writing easy but it's hiding charges and keeps asking to upgrade for more money they don't have a phone number and the chat customer ***** terribly especially *****! They take your money and refuse to refund spend 5 hours trying to talk to a real human being. Once you request a refund they say non-refundable but still not give you what they promise.
  

  Grammarly, Inc.

  Date: 06/23/2022

  Hello! We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question and were able to locate the email correspondence between our representatives and yourself, indicating that you created two Grammarly subscriptions. Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment for both subscriptions, and the refunds will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly support team

• Review fromAlice B.

  Date: 06/09/2022

  I am a senior citizen on a fixed income trying to do online classes. I subscribe for the upgrade at $12.00 monthly, which I can afford. However, I went to pay my rent, and my rent money was gone; you guys took $144.00. I can not afford that large amount of money taken out of my check at one time. You said you made it clear. No, you did not, you have the monthly price nice and big, but you can bearly see the annual and quarterly price; this is a scam. The number for customer service is a joke, and so is the online support. Why give a number if you don't do over-the-phone support??? I want my money back so I can pay my rent. Please, in the name of *****!!!
  

  Grammarly, Inc.

  Date: 06/16/2022

  Hello! We do not provide phone support at this time and focus on providing high-quality responses by email. We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly.Please note that we offer the following rates: https://gram.ly/cbbHTyV. To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans greater than the 1-month plan are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing. The payment has already been refunded, and the refund will appear on your credit card within the next ten business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly support team