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Customer Review Ratings
Average of 53 Customer Reviews
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Review fromNegar S
Date: 02/14/2024
I woke up and found that I was charged USD144 for Grammarly, and after logging into the account, I realized I had been charged last year as well! I tried to call them, but there is no way to talk with customer service! And no one answered my refund request! Such a scam! I didn't even know that my subscription would be renewed automatically, and I didn't even know I had a subscription with them. They don't answer my message! There is no one that I can discuss my refund request for both 2 years with them! This is not fair!
Grammarly, Inc.
Date: 02/19/2024
Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and two renewal payments have been reversed. It may take up to ten business days for the refunds to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromOlu A
Date: 02/02/2024
I woke up today the 2nd of February to a charge of ****** dollars on my credit card from Grammarly. I emailed the Grammarly, and apparently, they had renewed my subscription for a year, at over double the price without a single notice to announce the hike or inform me that I am being signed up for another year. I requested to cancel the subscription and get a refund on my card on the same day it was charged but they declined saying I am basically stuck with them for another year with or without my consent. I pleaded but they have since refused to respond to emails. I do not think this is fair especially to a customer who has been with you for a year of their own volition but whom you are now trying to tie down for another year without their consent. Again, I ask that you kindly review your stance on this issue.Grammarly, Inc.
Date: 02/06/2024
Hello! We have investigated the case and have found your email correspondence with our team. Grammarlys deals are valid for one subscription period only, so your subscription was set to renew at our standard rates. Additionally, Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromShannon L
Date: 01/30/2024
Grammarly has poor customer service. For all the money I spend with Grammarly, it would be nice to talk to a human, not a bot. It's good when it works, but when it doesn't, good luck getting help.Grammarly, Inc.
Date: 02/01/2024
Hello, *******. Let me note that we do not provide phone support at this time. Please contact us at *********************** and we would be happy to assist you promptly. We focus on providing fast and high-quality responses by email, so youre always talking to a human who can help first-hand.Review fromDiana G
Date: 01/15/2024
This company refuses to call a customer when they have a problem. They keep sending nonsense emails to solve a problem.They have NO CUSTOMER SERVICE.Grammarly, Inc.
Date: 01/16/2024
Hello! We have investigated the case and have found your email correspondence with our team. We apologize for any frustration caused, *****! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. We ask that you please provide any additional information to our technical support team in your support ticket directly. This is to help us avoid any possible miscommunications or delays. We appreciate your understanding!Review fromMackenzie A
Date: 12/21/2023
I was charged 144$ on December 18th by Grammarly for a premium subscription that I did not request. I only have the free subscription. I contacted their support team on December 18th and 21st but have still not received any response. This is by far the worst customer service experience ever. They claim to focus on high quality email responses however my experience is quite the opposite. I never signed up for the premium subscription only the free subscription.Grammarly, Inc.
Date: 12/26/2023
Hello! We have investigated the case and have found your email correspondence with our team. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromAndrew H
Date: 12/11/2023
Entirely negligent customer service. I was approved for a student account at a 40% discount, however the discount link they provided was completely non functional. I will be submitting any charges to the fraud department. Probably the worst (non-existent) customer service I have ever encountered.Grammarly, Inc.
Date: 12/13/2023
Hello! We have investigated the case and have found your email correspondence with our team. Please accept our apologies for the delayed response. It looks like our support team has already helped you resolve this issue. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromMargarita F
Date: 11/17/2023
I wish I read the BBB reviews before signing up. I've used the services for a few months, and it was just okay. With the current developments of the ChatGPT, you don't need servcies like Grammarly, it is far inferior to AI and you have to pay for it. They just charged me again $144 without giving any warning, without me signing in for many months (I was not aware I was signing up for lifetime charging). And you can't call them either, you are at the mercy of the email service, which I am still waiting to hear back from. Total rip off and unfair customer treatment.Grammarly, Inc.
Date: 11/21/2023
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromMaria D
Date: 11/15/2023
As others said, they do not send you a notification before charging you and just hit you with the charge. Absolutely disgusting practice, you just get a charge on your credit card and then they say no refunds. No way to contact support either, absolutely worst company so farGrammarly, Inc.
Date: 11/16/2023
Hello! Let us note that we don't provide phone support at this time and focus on providing high-quality responses by email. Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any misunderstanding in this regard. As an exception to our refund policy, your subscription has been deactivated, and the renewal payment has been reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. However, in some cases, the payment will be removed from your statement, and a separate credit wont be issued. Please do not hesitate to contact us at *********************** should you have further questions, comments, or requests!Review fromArt S
Date: 11/09/2023
It is almost impossible to cancel beware stay away from Grammarly I dont know how they get away with this business practiceGrammarly, Inc.
Date: 11/14/2023
Hello! We conducted an internal investigation of the case in question, and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly. The email address that you provided did not pull up a paid account in our system. We ask you to contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow us to further investigate the issue and provide a resolution. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support teamReview fromWilliam D
Date: 10/29/2023
Shady and deceptive billing practices. My minor child thought she was getting a free trial and put in my credit card information. They charged her $144 for a year subscription. Eithin 10 minutes she realized they charged her for a year. She tried to contact them and COMPANY says NO REFUNDS.STAY AWAY FROM GRAMMARLY, you will definitely "pay for it" if you don't. Deceptive that they allow a minor to enter into an " agreement".Grammarly, Inc.
Date: 11/01/2023
Hello! We are sorry to hear about this issue. Please contact Grammarly's customer support by submitting a request at *********************** or by sending an email to *********************************** This will allow our support team to issue a refund for this purchase. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team
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