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Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromMichelle O
Date: 04/11/2025
Excellent products and features are amazing as is the staff
Blackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear ********,Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words about our products, features, and team. Its always rewarding to hear that our efforts to provide excellent service and innovative solutions are making a positive impact. Your feedback motivates us to continue striving for excellence in everything we do.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAnnette R
Date: 04/10/2025
SCAM!!! I PURCHASED A GIFT CARD YESTERDAY, APRIL ****** FOR $400 ONLY USED IT ONCE. AND TODAY APRIL ******* THE *** WAS $1.16. I LOOKED UP THE ** INFO..AND MY HEART DROPPED. IN ONE DAY IT WAS WIPED OUT!! I CALLED CUSTOMER SERVICE AND THE MAN ASKED ME TO VERIFY MY INFORMATION. *SUSPICIOUS* ** DO NOT HAVE OUR PERSONAL INFORMATION ON IT!!!!! THEN SENT ME AN EMAIL TO SEND MORE PERSONAL INFORMATION. MY DRIVER LICENSE, A PHOTO OF ME HOLDING THE ** AND PURCHASED RECIEPT. **AND BY LOOKING AT THE REVIEWS THIS IS TRULEY FRAUD AND THEY NEED TO BE ACCOUNTABLE FOR THEIR ACTIONS. **A LAWSUIT UNDERWAY** ZERO IS MY RATINGBlackhawk Network Holdings, Inc.
Date: 04/15/2025
Dear *******,Were truly sorry to hear about your experience and understand how concerning this must be. The identity verification process we follow is in place to help safeguard our customers and ensure card security. We take these matters seriously and would like to investigate your concerns further. To assist you promptly, we will be sending you an email with the next steps. Please keep an eye on your inbox, and we appreciate your cooperation in helping us resolve this.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKatrina W
Date: 04/07/2025
I have two gift cards that continue to be declined everywhere and I am unable to use them. Card services does not have an associate that is able to assist. It just takes you in circles within their menu and is no help. You can request a physical card but for a fee and I'm not wanting to default to being charged a fee just because my card is incorrectly being declined everywhereBlackhawk Network Holdings, Inc.
Date: 04/08/2025
Hello *******,Thank you for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced using your gift cards and the difficulty reaching support. We understand how frustrating this must be, and we appreciate you taking the time to share your feedback. Please know that our team is committed to resolving this for you, and someone will be reaching out directly to assist with your specific concerns. We appreciate your patience as we work to make things right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromHailey K
Date: 04/04/2025
I would leave 0 stars if I could. My company ordered gift cards for employees for holiday bonuses. Although the "funds do not expire," the card expires within 1 year. This is illegal under Michigan law (gift cards cannot expire within 5 years of purchase). Had to call to have another card sent, and, of course, it never arrived. Called again and got an electronic gift card--the fine print says there are "monthly maintenance fees" and all kinds of other fees. It is clear that this is a scam designed to prevent people from accessing their money.Blackhawk Network Holdings, Inc.
Date: 04/08/2025
Hello ******,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered with the gift cards your company ordered. We understand how important it is for your recipients to have uninterrupted access to their holiday bonuses, and we take concerns about fees and expiration dates very seriously. Our team will be reaching out to you directly to gather more details and work toward a resolution. We appreciate the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSTEVE P
Date: 03/31/2025
Ordered an e-gift card for a friend on March 11, 2025 through Gift ********* and it has not arrived. I am waiting on a call from Gift *********. They have my money. Hopefully, they will be willing and able to remedy the situation. Fingers crossed.Blackhawk Network Holdings, Inc.
Date: 04/01/2025
Hello *****,We sincerely apologize for the delay in receiving your e-gift card and understand how frustrating this must be. Our team is looking into this matter, and we will be reaching out to you directly to assist in resolving the issue as quickly as possible. Please know that we are committed to ensuring you receive the help you need. Thank you for bringing this to our attention.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKyle G
Date: 03/29/2025
I was having trouble accessing MyPrepaidCenter account in 2022, a site that BlackHawk runs. I called and they couldn't solve my login issues. They said they would escalate the issue and call me back, but then I never heard from them. I have been unable to access myaccount since then and called again. After over an hour on the phone, receiving multiple emails from their escalation service, and then a second phone call, I learned that they deleted my account back in 2002, which I NEVER asked them to do, and they NEVER told me that they deleted my account. If you look at ******************* reviews on other sites, login issues are a major complaint and the site has very poor average reviews. For example: ***************************************************** This creates the impression that BlackHawk knows there are problems, but is not addressing them.Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear ****,We appreciate you taking the time to share your experience, and we sincerely regret the frustration you encountered while trying to access your MyPrepaidCenter account. Ensuring a smooth and reliable experience for our customers is important to us, and we apologize for any inconvenience caused by the login difficulties and account-related concerns. We have sent you an email to further address this matter, and we would like the opportunity to assist you. Please check your inbox for our message.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromBilly M
Date: 03/29/2025
I enjoyed my experience overall. All of the agents seem to really make sure my concerns were addressed and put me in touch with someone else if need be Thanks for job well done, I know it can't always be easy Have a Great DayBlackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear *****,Thank you for your thoughtful review! We are delighted to hear that you had a positive experience with our team and that our agents ensured your concerns were properly addressed. Providing excellent customer service is our top priority, and your kind words mean a great deal to us. We truly appreciate your support and wish you a wonderful day as well!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromPatricia Y
Date: 03/28/2025
There was insufficient support to explain the electronic version of the reward so I requested a plastic card---twice. Never received the first one and not sure if I will get the second one by the expiration date. Very complex process to get questions answered. It required over an hour with three transfers to three different representatives. I would not recommend.Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear ********,We sincerely regret to hear about the difficulties you experienced with redeeming your reward and obtaining a plastic card. We understand how frustrating it must have been to go through multiple transfers and spend significant time seeking assistance. Ensuring a smooth and efficient process for our customers is a top priority, and we apologize if we fell short in this instance. We have sent you an email to further assist you and address your concerns. Please check your inbox for our message, and we appreciate the opportunity to resolve this matter.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromPhyllis N
Date: 03/27/2025
Yes I received my card it was very easy. Came in time for the occasion.Blackhawk Network Holdings, Inc.
Date: 03/28/2025
Hello *******,Thank you for your wonderful review! We're so glad to hear that receiving your card was an easy process and that it arrived in time for your special occasion. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromEli K
Date: 03/26/2025
Only leaving this because they asked. I contacted them about never receiving a card through a ******** rebate program. They said they were having complications with one of the computer tools, and asked if they could call back in an hour. It has been 24 hours and I still have not heard back. That being said the lady in the phone was extremely nice and polite. I understand sometimes computer issues happen. Hopefully, they contact me soon with a resolution.Blackhawk Network Holdings, Inc.
Date: 03/27/2025
Hello *** ,We appreciate you taking the time to share your experience. Were sorry for the delay in follow-up and understand how frustrating that can be. Please know that our team will be reaching out to you directly to provide an update and work toward a resolution. We appreciate your patience and your kind words about our representative.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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