Reviews

This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blackhawk Network Holdings, Inc.

  6220 Stoneridge Mall Rd Pleasanton, CA 94588-3260

  
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  Blackhawk Network, Inc.

  10615 Professional Cir Ste 102 Reno, NV 89521-5873

  
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  Blackhawk Network Holdings, Inc.

  333 SE 2nd Ave Ste 3750 Miami, FL 33131-2210

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  Blackhawk Network Holdings, Inc.

  3727 N Ventura Dr Arlington Hts, IL 60004-7952

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  Blackhawk Network Holdings, Inc.

  78 SW 7th St Miami, FL 33130-3402

Review Details

• Review fromShirley T

  Date: 04/30/2025

  I have had nothing but negative experiences with Blackhawk debit cards. I would take any other form of payment than these, but unfortunately, there seems to be a corner on the market, as many government agencies and corporations use them.First, the short timeframe for using the funds before either they are forfeited or the card starts tolling a monthly maintenance fee is ridiculous. If that is the case, they should give us the option of requesting a payout of the funds before either of the things occur.Second, debit cards often get used to the point where they are no longer useful for making purchases. Numerous debit cards have expired with $2-$4 dollars on them. What happens to those funds? Who gets them? I have lost at least $40 due to this. How hard would it be to just cash it out to the card holder?Third, I recently received a debit card as part of a class action settlement. I tried making a purchase with it. Declined. I tried to use it at ******. Declined. I tried to pay my phone bill with it. Declined. I called their customer service, and they claimed they had blocked it because of a high risk that fraudulent activity was taking place. I had JUST activated it. How is it possible to block a card due to fraudulent activity before it had even been used once? They sent email requesting copies of the award email with a link to their website, a government issued picture ID and a utility bill with my address. This is intrusive. Why would they need a copy of my government issued ID? They are only servicing a payment on behalf of a law firm. I sent them a copy of my passport.Five days go by, nothing. Then comes an email saying a passport isnt good enough, they want a driver license. Again, WHY?? I call again, and after much back and forth with the ** agent asking about all the declined transactions, she finally releases the block.The hoops theyve placed in the name of fraud makes fraud against consumers more likely, requiring our government IDs.
  

  Blackhawk Network Holdings, Inc.

  Date: 05/03/2025

  Hello *******,Thank you for taking the time to share your experience. We're very sorry to hear about the frustrations you've encountered with your prepaid debit cards and the verification process. We understand how important it is to have easy and timely access to your funds, and we regret the inconvenience this has caused you. Please know that your concerns have been noted, and a member of our team will be reaching out to you directly to look into this matter and work toward a resolution. We appreciate your patience and the opportunity to assist further.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************

• Review fromChristina L

  Date: 04/28/2025

  The first time I called the lady said it was me. But the gentleman I talked to helped me perfectly. Good job!!!
  

  Blackhawk Network Holdings, Inc.

  Date: 05/05/2025

  Dear *********,Thank you for sharing your feedback with us. Were pleased to hear that your concerns were ultimately resolved and that our team member was able to assist you effectively. We sincerely regret that your initial experience did not meet expectations, but we appreciate you giving us the opportunity to make things right. Your comments are truly valued and help us continue improving our service.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************

• Review fromLaketha p

  Date: 04/25/2025

  I would give -10 stars if i could. The card was deactivated because I made a purchase in the Apple app store. I was told they would replace it & will receive a virtual card in 24 hours that I can add to my apple wallet. After 48 hours I reached out again & was told the same thing apparently the first ****** didnt even do the replacement. So i was told to wait another 24 hours. After 72 hours i finally get my card. I attempt to add it to my apple wallet. But its says the card isnt compatible with apple wallet. I tried purchasing items online. But every transaction is declined. I have money on the card . But i still cant even use it. PLEASE DONT GIVE THIS CARD TO ANYONE. ITS THE WORST REWARDS CARD EVER! ESPECIALLY IF THEY REALLY NEED THE MONEY.
  

  Blackhawk Network Holdings, Inc.

  Date: 04/29/2025

  Hello *******,We're truly sorry to hear about your experience and the frustration caused by the delays and issues you've encountered using your card. We understand how important timely access to your funds is, especially when you rely on them. Please know that this is not the experience we want for our customers. Our team will be reaching out to you directly to help resolve this matter as quickly as possible and ensure you're able to use your card as intended.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************

• Review fromDavid L

  Date: 04/22/2025

  I understand completely that operating in your line of business must be incredibly challenging. You have to deal with a significant volume of fraudulent activity, insincere claims, and probably quite a few people who aren't acting in good faith, perhaps even leaving unfair negative reviews. Filtering through all of that must be a huge drain on resources and complicates every interaction. Given that environment, I can see why rigorous processes and security measures are essential.However, despite understanding these difficulties you face, my own recent experience highlights areas where the service fell short on a legitimate issue. I found the restrictions on the cards themselves to be quite limiting and cumbersome to use. More significantly, I went through a dispute process for a settlement card that appeared to have been used prior to my receiving it, and the resolution for this took over two months, which felt like a very long time. While I am genuinely appreciative that the investigation did lead to a correct outcome, and I valued the automated updates I received during the process, these positive aspects were significantly undermined by the complete absence of human response when I attempted to contact support directly. My messages were received, but I received no communication back at all. This experience left me feeling that while the systems may be in place to handle typical issues or filter out bad actors, there's a critical lack of accessible personal support when a genuine, albeit complex, issue arises.
  

  Blackhawk Network Holdings, Inc.

  Date: 04/23/2025

  Hello *****,Thank you for taking the time to share your experience, and for recognizing the complexities of the work we do. Were truly sorry to hear that your experience with our support team fell short, particularly in a situation that required more personalized assistance. While were glad to know the dispute was ultimately resolved correctly and that our system updates were helpful, we regret the delays and lack of direct communication you encountered. Please know that your feedback is being taken seriously, and a member of our team will be reaching out to you directly to follow up and ensure your concerns are fully addressed.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************

• Review fromMarcela M

  Date: 04/18/2025

  Their gift card service is a complete scam!!! I had a gift card with $50 for 4 months, I used like $9 and wanted to confirm my balance. I called the number on the back of the card, and also used the website provided by them. Got my balance, no issue. When I tried to use it the following day it was declined. Because shortly after checking my balance the money was used at prizepicks fantasy football online! They stole the money after I checked my balance!! Again THEY stole my money. Scammers!!!
  

  Blackhawk Network Holdings, Inc.

  Date: 04/23/2025

  Dear ******* ********,We sincerely regret to hear about your experience and appreciate you taking the time to share your concerns. We understand how upsetting it must be to see unauthorized activity on your gift card. Please know that we take matters like this very seriously. Weve requested additional details via email so that we can investigate this matter thoroughly and work toward a resolution. We hope to hear from you soon so we may assist further.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************

• Review fromSandy M

  Date: 04/17/2025

  A Ticketmaster gift card was purchased in September of 2024 and was never recieved. I reached out to Cashstar/Blackhawk Network in February. Since the I have been told that: 1- the refund would go back to the original account within 7 days. 2-When that did not happen I emailed again in March and was asked for a physical address for a paper check to be mailed. 3-when that did not come and I checked in in April I was told that the refund would go back to the original account and then 4- the following day another email came through saying a physical check would be mailed and it would take 4-6 weeks to be delivered. That will bring me to 6 months after having purchased a Ticketmaster gift card for $200 plus shipping for a physical card and I have nothing to show for it. I asked how long a new gift card would take to be delivered and I was told 7 days but thats not an option. The entire process is embarrassing for a company this size.

• Review fromThomas Z

  Date: 04/16/2025

  I don't like the redundant security of a one-time password every time I try anything inside your app. I don't like the multiple steps involved to use the virtual card. I don't like your $20 fee to convert to a plastic card. I don't like your 6 month expiration date or forfeiture of funds. Maybe you should add a tutorial to explain the steps involved to use your app.
  

  Blackhawk Network Holdings, Inc.

  Date: 04/23/2025

  Dear ****** *******,Thank you for sharing your feedback. We understand your concerns regarding the apps security features, the steps to use the virtual card, the plastic card fee, and the expiration policy. Your suggestions, including the idea of a tutorial, are valuable and will be shared with the appropriate teams. To further assist you, weve sent you an email so we can address your experience directly and work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************

• Review fromDiana B

  Date: 04/16/2025

  Bought the **** ecard on the 12 didn't work Still waiting for them to fix or refund my money and this is the 16 will never buy a **** ecard again lame services ***** *********
  

  Blackhawk Network Holdings, Inc.

  Date: 04/23/2025

  Dear *****,Thank you for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced with your **** eGift card and the delay in resolution. We understand how frustrating this must be, and we want to help make it right. Weve requested additional details through the Better Business Bureau platform so we can investigate and resolve your issue as quickly as possible. Your feedback is important to us, and we appreciate your patience as we work to improve your experience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************

• Review fromJesse B

  Date: 04/12/2025

  Would leave 0 stars if possible. Card was declined on first charge, which there was more than enough funds available for. Pending transaction stayed on the card for more than two weeks so far. When I called about it, It is almost impossible to navigate to a menu item that will actually help with your inquiry. Once I was connected with an agent, they never even asked me what my issue was, just confirmed my details, put me on hold for a couple of minutes, then said they would call me back. They confirmed my number, but never called me back.
  

  Blackhawk Network Holdings, Inc.

  Date: 04/15/2025

  Dear *****,Were truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to encounter a declined transaction despite available funds, along with a pending charge that has yet to clear. We also regret the difficulty you experienced navigating our phone system and the lack of follow-through from our support team. This is not the standard of service we strive to provide. Wed like the opportunity to investigate this further and assist you directly. We have sent you an email asking for further details so we can work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************

• Review fromAndrea V

  Date: 04/11/2025

  I have 3 different cards on my profile with them. ALL get declined everywhere I go. I had to call and replace all 3 of them 2 times in 1 day! The last 2 times I called, I got hung up on when I asked the last guy to stay on the phone with me to help me link my card to my mobile, he sighed and hung up. The guy before him just hung up on me while I was asking a question. Received no call back from anyone. Very rude & unprofessional. They kept insisting that my card was comprised even though I assured them it wasn't & all were my transactions. However I did notice on one of my cards after the last time I replaced it just recently an unauthorized transaction from a website giftcards.com for $100 that wasnt done by me, this was about a hour after it was replaced. And the next day my other card that was also replaced had another unauthorized transaction from the same website but this time for $600. I now believe this is an inside job because these cards were just replaced and I never even used them anywhere yet. I called to let them know about these and I kept getting talked over, instead of them listening to me they wanted to do all the talking! Very rude ppl. Sounded very guilty like they were hiding something. They said my card was going to be replaced I never received it yet I was charged the $6.95 replacement fee. They should be investigated! Something fishy going on over there with them!
  

  Blackhawk Network Holdings, Inc.

  Date: 04/15/2025

  Dear ******,Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you've experienced with your cards, including declined transactions, multiple replacements, unauthorized activity, and the lack of support during your interactions with our team. Your concerns, especially regarding the replacement process and the service you received, are deeply troubling and not reflective of the standards we strive to uphold. Please know that we take claims of unauthorized transactions and account security very seriously. We would greatly appreciate the opportunity to look into this matter further and assist you directly. We have sent you an email asking for further details so we can work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************