Reviews

Review Details

• Review fromCatherine G

  Date: 04/27/2025

  kg I have been utilizing this service for a number of years. The best result is with a senior technician. They are superb; a less experienced tech will result in wasting an inordinate amount of time in the resolution process.

• Review fromRaymond B

  Date: 04/26/2025

  My technician *** did an excellent job getting the computer to boot. There was a bios issue that was fixed, plus an overheating issue that was resolved for the computer to boot properly to my home page. *** even called back with suggestions to help further. He also checked the computer to be sure there were no problems with Windows 11. *** has been my technician before so it was a pleasure to have him fix the computer once again. I am very satisfied with another positive experience from U.S. Tech Support.

• Review fromPaul B

  Date: 04/26/2025

  I usually solve my own problems but this one was beyond my skill. The technician, ******, did an excellent job of researching things, using my backup computer to download new files to transfer to my broken computer. He hung with me thru it all and guided me back to a fully functioning PC. Great job!! Thanks ******!!

• Review fromRichard L

  Date: 04/26/2025

  I had a pop up that said my computer had a virus and that I had to pay for a subscription to have it fixed. The pop up would not go away. I called System Mechanic and the Technician fixed the pop up and any other problems I might have.He was very professional and did a great job. I have had System Mechanic for many years and will continue using it in the future.

• Review fromjon h

  Date: 04/22/2025

  For over a decade and including today ... USTEch Support has come to the rescue with professional and fast assistance. Their highly trained and professional staff members have always been able to get the job done and to offer and help with helpful tips and services and reminders.A great value!
  

  USTech Support

  Date: 04/28/2025

  Dear ***,
  
  It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director

• Review fromJohn (Jack) L

  Date: 04/21/2025

  **** was extremely helpful giving me the information necessary so I can troubleshoot and fix issues as they popup. Learning all the necessary checks and balances can be difficult.
  

  USTech Support

  Date: 04/28/2025

  Dear ****,
  
  Thank you for taking the time to share your experience.  We are glad to learn that our technicians were able to address your concerns and help you understand. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director

• Review fromMichelle P

  Date: 04/21/2025

  I have been with this Company for years and they have always been able to solve my problems.
  

  USTech Support

  Date: 04/28/2025

  Dear ********,
  
  It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director

• Review fromCindy H

  Date: 04/20/2025

  I never have time for reviews & don't do them, but have used USTech Support for 6+ years & VERY Pleased! Wish I had the time to call when I needed then but I don't & my issues add up, my fault not theirs. Glad they are open 24/7. Got them today and they fixed all of my problems I needed done for the last 3 months plus more. I didn't have the time to call because of my job. Glad they were available for me today, thank you *******!!!
  

  USTech Support

  Date: 04/28/2025

  Dear *****,
  
  Normally happy customers rarely leave any kind of review regarding their experience.  We appreciate the fact that you took the time to share yours.  Our goal at USTech Support is to continue to provide the highest ( A+) service and products. We look forward to future opportunities to be of service.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director

• Review fromTeri L

  Date: 04/19/2025

  My browser had crawled to a standstill after a Windows 11 update. I had been trying everything I knew for a day! The technician, through remote access, was able to walk through multiple possible causes and was able to fix the problem in about 1 hour. I am very happy with the polite, knowledgeable technician and the ******************
  

  USTech Support

  Date: 04/28/2025

  Dear ****,
  
  Thank you for taking the time to share your experience.  We are glad to learn that our technicians were able to address your concerns and relieve your frustration. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director

• Review fromDEBORAH O

  Date: 04/18/2025

  Sunny and ********* were terrific! They were patient and truly seemed to want to help me keep my computer safe and running well. i appreciated all the extra time they gave me and all their attempts to connect my computer to them. They also reassured me that they are professionals and not scammers. A stressful situation was mitigated by their professionalism. I've used RealDefense (old Stopzilla) for years with no problems, so I added tech support this year for the first time.
  

  USTech Support

  Date: 04/28/2025

  Dear Deb,
  
  Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.
  
  Yours truly,
  
  ****** *.
  Contact Center Operations Director