Reviews

Review Details

• Review fromMike S

  Date: 06/24/2023

  The tech support is horrible. Several times I have had to wait 5+ hours for tech support Every time I have tried to get a status they tell me "Your ticket has been escalated." Yet they want me to make an annual payment up front every time. I don't do it because I like the option to cancel at my convenience. I have asked numerous times not to ask me about an annual contract but they don't listen. I feel like I am being punished for not signing an annual contract. I am currently looking for another provider.
  

  USTech Support

  Date: 07/19/2023

  Dear **************,Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret to learn of your dissatisfaction with our service, and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us. We have made a notation on your account regarding your preference for not being offered an annual plan.While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be. Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.If you need further assistance, please contact **************** toll free at?**************.? Sincerely,?? ?? ****************? ************** Operations?Director

• Review fromMichael G

  Date: 03/25/2023

  I was told that I had a thirty free trial period and if I cancelled within that period, I would get a full refund. Purchased February 25th, and cancelled March 25th. Because February is a short month my thirty-day trial had not expired. I called to cancel and was told that I could only get back 50% of what I paid. Something to do with encryption software. The people you talk to are salesman/saleswomen, and they will only tell you what they want you to hear. They have a gun to your head when it comes to money you've already paid them. BEWARE of the wolves.
  

  USTech Support

  Date: 03/31/2023

  Dear ******************,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that on 2/25/23 you made multiple purchases: a 3-year prepaid license for ********* Software with ****** prepaid license for ********* Identity Protection included, and a 1-year prepaid license for ********* Software (which included a promotional one-month free trial of our ********* ****************** each of these would renew at their regular price on the end of their respective prepaid and/or trial periods, until cancelled.On 3/25, your **************** was renewed at the regular monthly price. As you requested on this same date, all subscriptions were cancelled and a partial refund was also issued at this time.We regret to learn you were not satisfied with our services. As a gesture of goodwill and in an effort to fully resolve the matter, full refunds have now been issued for your ********* **************** renewal, as well as for your ********* products; please allow 3-5 business days for credits to post.Your account is closed,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.? Sincerely,?? ?? ****************? ************** Operations?Director

• Review fromDarrell D

  Date: 02/17/2023

  ************************************ has charged my credit card $21.19 twice. I cancelled them both almost a year ago. Today they told me they could not reemberce me the charges because the charges were automatically charged. That is a lie. Companies like this need to be shut down.
  

  USTech Support

  Date: 02/23/2023

  Dear **************,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you purchased 1-year prepaid licenses for ********* and ********* Software on 2/11/22; these purchases also included a promotional one-month free trial of our ********* Identity Protection and ******** Services, each of which would renew at their regular monthly prices at the end of the trial period unless cancelled.
  
  As the payment card on file declined the renewal cost for your ********* Identity Protection and ******** Services, these services were inactivated on 5/4 and 4/28, respectively.
  
  As our records do not reflect any request was received to cancel your ********* and *********, both renewed as scheduled on 2/11/23.
  
  As you requested on 2/17/23, your ********* and ********* subscriptions were cancelled.
  
  We regret to learn you were not satisfied with our services.As a gesture of goodwill in an effort to fully resolve the matter, refunds have been issued for both your ********* and ********* renewals: please allow 3-5 business days for credits to post.
  
  Your account is closed,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.? 
  
  Sincerely,?? 
  
  
  ****************? 
  Director,Contact Center Operations?