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Business Profile

Computer Hardware

USTech Support
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.24

Average of 243 Customer Reviews

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Review Details

  • Tempsie R

    Date: 04/18/2025

    The IT person (******* or **** whatever) took control of my computer on 4/17/25 around 9:30 pm. He made me very suspicious once he claimed he had not spoken to me earlier, which he had. He also asked if I did banking online, or did I use my phone to do banking. I had never been asked that question by the other ITs. He later removed my gmail icon from desktop and said he would have someone to call me to fix the problem; he stated he logged me in as priority to assure I would get a call back. I never received the call. He also refused to give me his full name stating that it was not allowed. I feel he cannot be trusted.

  • Ree B

    Date: 04/18/2025

    Even tho **** Jayson ******* had a heavy accent and I had difficulty understanding some of his words, he was patient and would repeat what he'd said. He was also knowledgeable in solving my situation.

    USTech Support

    Date: 04/28/2025

    Dear Ree,

    Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Jim S

    Date: 04/17/2025

    I contacted ******* on a recommendation. I could not be happier with the results. In less than an hour, they solved my problem with email not syncing and the send/receive function seemingly out of order. I'd recommend ******* if you need to talk to someoneno texting! YES, I'm delighted with the professional assistance from *******!

    USTech Support

    Date: 04/28/2025

    Dear ***,

    We are glad to hear your system is running faster. A fast and efficient system is the goal.Thank you for taking the time to share your experience.  We look forward to being of service in the future.

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Herman A

    Date: 04/17/2025

    I am a long time member and they are very good and patient with someone like me who is limited in my computer knowledge.

    USTech Support

    Date: 04/28/2025

    Dear ******,

    It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • russell f

    Date: 04/16/2025

    ransomware messages popping up on my screen. talked to tech support and had the issue fixed in less than 20 minutes. good job *******.

    USTech Support

    Date: 04/28/2025

    Dear *******,

    Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service..

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Harold T

    Date: 04/16/2025

    Take it upon yourselves to read all the accolades; they speak a ton. I was a 40+ year IT guy and the professionalism these guys showed me takes me back to a time when customer service was more than just two words. Thanks guys!

    USTech Support

    Date: 04/28/2025

    Dear ******,

    Thank you for taking the time to share your experience.  We are glad to learn that our technicians were able to address your concerns and relieve your frustration. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Jeanne R

    Date: 04/16/2025

    ******* was very efficient and fixed my issues quickly. He updated my system mechanics and he fixed my apple icloud so it would stop popping up continually on my computer screen. As always System Mechanic technicians always fix my computer issues and keep me safe. *****.

    USTech Support

    Date: 04/28/2025

    Dear ******,

    Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.


    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Jose T

    Date: 04/13/2025

    I feel as though my soul has been restored, that's right...you all have been my personal saviors this day and I salute you! May the Lord bless your lives continually. Sincerely, **** ******* III

    USTech Support

    Date: 04/28/2025

    Dear ****,

    We appreciate your feedback.  As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.
    Thank you for your review.

    Yours truly,

    ****** *.
    Contact Center Operations Director

  • JoAnn W

    Date: 04/13/2025

    ****** was very knowledgeable. He checked for a virus and optimized my computer. I was getting a Critical registry error.

    USTech Support

    Date: 04/28/2025

    Dear *****,

    Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.


    Yours truly,

    ****** *.
    Contact Center Operations Director

  • Joseph G

    Date: 04/10/2025

    Made everything simple easy to follow step by step. Very satisfied with the professional support.

    USTech Support

    Date: 04/28/2025

    Dear ******,

    We appreciate your feedback.  As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.
    Thank you for your review.


    Yours truly,

    ****** *.
    Contact Center Operations Director

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