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Business Profile

Computer Hardware

USTech Support
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.24

Average of 243 Customer Reviews

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Review Details

  • Michael B

    Date: 11/30/2024

    The US Tech Support is first class and does a great job. If asked I would recommend to any one.

    USTech Support

    Date: 02/14/2025

    Dear *******,

    Thank you for being a valued US Tech Support customer.

    We are happy to learn you are more than satisfied with our tech support team.

    Thank you,

    ****** *.
    ************** Operations Director

  • San E

    Date: 11/30/2024

    BUYER BEWARE THIS COMPANY IS A BUNCH OF SCAMMERS - I used their services December 2023 because my computer was running slow. I actually had a good experience. I tried them again December 2024, and was given the worst run around. First I was assigned to a technician (*********) who never entered the chat or began to help me. I called back after waiting a while and was told the person on the phone was a technician and they would help me. They remote into my computer and began to try and sell me $250 worth of software. Every time I declined they changed the price. They use pushy high pressure sales tactics. When I wouldn't budge they told me the technician (they originally pretended to be a technician) would be calling me back in 2 hours. I never go that call. The next day I called to get my refund because they have a money back guarantee and it was less that 24 hours. The sales person tried to push me off to another technician. I declined vehemently. After being super firm about not talking to yet another technician and asking to be transferred to someone in refunds, I was finally given a refund. I received an email detailing the amount. We will see if this is a lie too.

    USTech Support

    Date: 01/04/2025

    Dear SJ,

    Thank you for your review. We appreciate the time you have taken to let us know about your experience.

    Our records reflect that you purchased our USTechSupport LiveTech for 1 Computer and 1 Mobile Device on 11/29/24 with a reactivation of live technical support.  We regret to learn you were not satisfied with our services.  While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion,there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be. When you contacted us on 11/30 a full refund was issued.

    Your USTechSupport LiveTech subscription is now cancelled.  If you need any further assistance, please contact **************** toll free at*************.

    Sincerely,

    ****** *.
    Contact Center Operations Director

  • Carl S

    Date: 11/29/2024

    I agree with many of the comments that it is not as good as it was before change of ownership. However if you get past the first responders who do try to up-sell, depending on the tech you get, the service can be average to very good. The last 2 tines I had problems I got a tech named Jan, and he not only fixed the problems, but explained everything he did. So he gets 5 stars.

    USTech Support

    Date: 01/04/2025

    Dear ****,

    Thank you for your review. We appreciate the time you have taken to let us know about your experience.   We are glad to hear that *** was able to fix the problems you encountered the last few times the service was needed.

    As we strive to provide the highest quality products and service, reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.

    Sincerely,

    ****** *.
    Contact Center Operations Director

  • Kathleen E

    Date: 11/28/2024

    The tech support identified the problem and solved it promptly and courteously

    USTech Support

    Date: 02/14/2025

    Dear ********,

    Thank you for being a valued US Tech Support customer.

    Our tech ********************** team prides itself in their ability to promptly resolve issues to allow our customers to be back up and running as quickly as possible.

    Thank you,

    ****** *.
    ************** Operations Director

  • Raymond C

    Date: 11/28/2024

    Very cordial and helpful. Solved my problem that haunted my computer

    USTech Support

    Date: 02/14/2025

    Hi *******,

    Always nice to hear when our technicians are able to get rid of those hard to identify problems that can as you stated often haunt our computers.   Thanks for taking the time to let us know about your experience.

    Sincerely,

    ****** *.
    ************** Operations Director

  • Paul S

    Date: 11/28/2024

    These guys are awesome! I cannot recommend enough. Thank you Jan!

    USTech Support

    Date: 02/14/2025

    Hi Pail,

    Thank you for allowing us to provide technical support services for you.  We are always excited to hear from satisfied customers.  Appreciate your feedback.

    Sincerely,

    ****** *.
    ************** Operations Director

  • Michael B

    Date: 11/28/2024

    USTech Support is worth their weight in gold. I am very happy with their service!**** B

    USTech Support

    Date: 02/14/2025

    Hi ****,

    We appreciate your confidence and praise.  We will do our best to continue to provide the highest quality of service and products available.

    We look forward to being of assistance in the future.

    Sincerely,

    ****** *.
    ************** Operations Director

  • Yvonne P

    Date: 11/28/2024

    When you really need your computer, and it decides to go crazy the day before Thanksgiving, you need an outfit like USTech Support stat! I'm not good with computers, but USTech Support has always been patient with me whenever I have needed their help. They diagnosed the problem, ran systems checks and had my computer up and running in no time at all. Not only did they correct the issue, they put my computer through several tests that identified some critical issues I had not been aware of, which could have caused even greater problems in the future. I highly recommend them.

    USTech Support

    Date: 02/14/2025

    Hi ******,


     We are glad to hear you are pleased with the service and that our support team was not only able to fix the immediate problem but also identify and correct issues to prevent some more serious problems.   We are available 24/7 for support so dont hesitate to call if you have any questions.   Thank you for your feedback.

    Sincerely,

    ****** *.
    ************** Operations Director

  • Donald K

    Date: 11/27/2024

    I've had Us Tech Support for four or five years or so. I just resigned for three more years. I also have Ultimate Defense. I like this service because when I have a computer problem, I can call them 24/7. They always answer. They schedule a time according to my schedule. I think most of the people who are complaining don't understand how a business works. A business needs to be profitable. They can't have five or ten people just sitting around waiting for someone to call. If my problem needs immediate help, they take care of it right away. Sometimes I've had to wait awhile for a call back. I can understand that it's hard to estimate how many calls for service they will have ahead of time. Be reasonable people. Someone complained about getting a tech from the ***********. I'm glad to have a tech from there. They appreciate their jobs. They try hard to satisfy their customers. They speak good English. I wear hearing aids. But I can understand them. I am born and raised in the ***. I only speek English, I'm glad to have a Phillipino tech call me anyday.***** J ********, **

    USTech Support

    Date: 02/14/2025

    Dear ******,

    Thank you for being a valued US Tech Support customer.

    We are always happy to hear positive feedback regarding our techs. Our 24/7 tech service allows us to get you back up and running on your schedule.

    Thank you,

    ****** *.
    ************** Operations Director

  • JUDY E

    Date: 11/27/2024

    ****** ****** was very pleasant and solved my issues in a very timely fashion.

    USTech Support

    Date: 02/14/2025

    Thank you ****,

    We appreciate your feedback.  Thanks for taking the time to let us know of your experience.

    Sincerely,

    ****** *.
    ************** Operations Director

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