Reviews
Customer Review Ratings
Average of 243 Customer Reviews
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Review fromclarence d
Date: 11/27/2024
good help from the remote session. he got the problem figured out
USTech Support
Date: 02/12/2025
Hi ********,
Glad to hear your issue was resolved. Many of our customers also appreciate the convenience of being able to contact a qualified technician who can correct the issue remotely. Saves time and expense.
We appreciate the time you took to submit this review. We look forward to being of assistance in the future.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromWalter B
Date: 11/27/2024
US Tech Support is all professionals and did an outstanding service for getting my computer up and running at top performance. WUSTech Support
Date: 02/12/2025
Dear ******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect you purchased a special discounted offer for 1 year prepaid monthly access to our USTechSupport ***************** in November. Glad to hear you are please with the service. We are available 24/7 for support so dont hesitate to call if you have any questions.
Thanks again for your feedback.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromEd T
Date: 11/27/2024
US Tech Support is the BEST. I highly recommend it to any one!USTech Support
Date: 02/12/2025
Dear ***
Thank you for the high praise. We always appreciate hearing from customers and glad to learn you have been pleased with our software and services. We look forward to continue opportunities to be of service in the future.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromRita R
Date: 11/26/2024
When you call in for support, you get the sales department. They try very hard to upsell. I was ready to cancel. Finally, tech support called me and they cleaned up my pc. Tech support is good. Unfortunately, you have to go through the sales department to get to tech support. They are liars and very pushy. Not sure I am going to stay.USTech Support
Date: 02/12/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret if you found your initial contact with our customer service team frustrating. Based on your account history and reason for your call, you may be offered other available products or services. We want to make sure our customers are aware of current offers and additional products that might better meet their needs. We are glad to learn that the technician was able to resolve your issue. Our records reflect that you decided to cancel your subscriptions. We are sorry to lose you as a customer. You are welcome back at any time.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromMarc P
Date: 11/26/2024
The only part I don't like is that they work hard to sell you different programs yearly, often for large amounts, like $200s to $400s. But they do good work in caring for your computer, for me only.USTech Support
Date: 01/23/2025
HI ****,
Thank you for your review. We are glad to hear that you are pleased with the service and support we have provided regarding your computer. Your are correct that when you initially call customer service your may be offered other available products or services based on your account history and reason for your call. We want to make sure our customers are aware of current offers and additional products that might better meet their needs.
Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.Review fromSTEPHEN
Date: 11/26/2024
A virus completely disabled my computer. The U.S. Tech Support technician was able to bring it back to life when it seemed nothing would work. He was very patient and congenial. He spent a lot of time getting it back to normal, and I am eternally grateful for his expertise. I had visions of losing many years' worth of data. I highly recommend U.S. Tech Support. You will be in good hands.USTech Support
Date: 01/23/2025
Hi *******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience. We understand how frustrating and even frightening it can be when a virus gains access to your computer. Glad to learn you took advantage of our USTechSupport LiveTech 24/7 service and allowed the technician to get your system back to normal. We are always excited to hear from customers who take the time to praise our technicians for their assistance. We look forward to being of service if needed in the future.
Review fromKathleen S
Date: 11/25/2024
They helped me take care of my serious iPhone issues! Technician, ****, was very patient and resolved my issues.USTech Support
Date: 01/20/2025
Hi ********,
Thank you for your review. Our phones are such a vital part of our every day lives it can be very frustrating when something goes wrong. We are glad to hear that **** was able to resolve your phone issues. We appreciate you taking advantage of our USTechSupport **************** and look forward to providing assistance in the future if needed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromTerrie S
Date: 11/25/2024
The initial software "Get My Drivers" made registry and other errors on my PC. When using it, it takes away the updated known format and other registry problems. I stopped using it, sorry I bought it. Also, this company auto charges you $19.99 after 1 month of free tech support. They remotely installed some files on my PC which made me feel valuable as they were trying to fix the errors. After trying to fix, no resolution, my PC is trashed. When calling to get a refund for the 2nd month they said I was not eligible because I wasn't available when they tried to call back. I called asap first day of 2nd month to cancel and get refund. Very bad CS, *** was arrogant and rude. The auto charge is a scam, please be aware! "Get My Drivers" causes many serious computer problems that are difficult for the techs to fix. I lost $19.99 plus my PC is trashed! I wanted to give NO stars! I wonder if they purposely have errors in their software as a way to get the added tech support fees. ******** company!USTech Support
Date: 01/04/2025
Dear ******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to hear that you experienced any issues while downloading / using Get My Drivers software. Issues can occur with unsupported drivers depending on the version of the PCs operating system. If an older version or older hardware and even some custom-built or specialized hardware are being used updated drivers may not be available and unsupported drivers can cause malfunctions or even system instability. We apologize that we were unable to resolve the issue.
As an exception to our advertised policy which states that monthly and annual renewal fees are not refundable, the renewal fee for GetMyDrivers **************** charged 11/20 has been refunded. Please allow 3-5 business days for the funds to post.
Your subscription remains cancelled. If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromVivian D
Date: 11/24/2024
These experts are a joy to call expecting and getting great results every time! God Bless you all.!USTech Support
Date: 01/20/2025
Hi ******,
Thank you for your review and the positive feedback. We are always happy to assist.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromTom K
Date: 11/23/2024
USTech Support has always been there for me when I needed support/trouble shooting. They call at the pre scheduled times, use qualified techs that have always been patient with me as a techno dinosaur, and are always easy to understand.USTech Support
Date: 01/20/2025
Dear ***,
Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours. We look forward to future opportunities to be of service.
Sincerely,
****** *.
Contact Center Operations Director
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