Reviews
Customer Review Ratings
Average of 243 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRussell D
Date: 12/03/2024
I was not happy with the chat. I asked how long it would take to get a Tech, they kept evading the question. "it will be soon we have techs standing by. After an hour I reached back out. Same BS, yet I did get the same chat *** who then said it normally takes 2 to 4 hours. I was angry! I said why didn't you just be honest from the beginning? Then I could have made an informed decision if I wanted to proceed or call someone else. I never did get a call from a tech within 4 hours. I had to call the company I spoke with ******* who was kind enough to stay on the line with me for another 20 minutes and finally got me to ***** Patio. ***** was the golden star of your company. If it was not for him you would get a 1 star review. He was so great I will have to give a higher star review. But you need to work on the chat. Stop saying the canned response "rest assured we will help you" It may have been true in the end, but how about a little up front honest that you may not hear from a tech for 4 to 5 hours!
USTech Support
Date: 02/14/2025
Dear *******,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team is continually striving to provide efficient professional service.While we do strive to meet the 2-to-4-hour timeframe, there are times when our volume is greater than normal and may take longer. We do understand your frustration in our communication via chat with expected times and will pass along your feedback.We are always looking for ways to improve our service.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromANNETTE K
Date: 12/02/2024
excellent and professional service. took the time needed to get the job done.USTech Support
Date: 02/14/2025
Dear *******,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team is continually striving to provide efficient professional service.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromEmilia H
Date: 12/02/2024
I thing the tech did a great job. He is very technology efficient. They should all be like him! I will be calling USTech anytime an issue arises.USTech Support
Date: 02/14/2025
Dear ******,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team is continually striving to provide excellent service.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromIra F
Date: 12/02/2024
Excellent service. ********. Sometimes calls are not returned when promised. At times not until the next day. Also the answering ***** as instructed keep trying to sell additional products since the new management tool over.USTech Support
Date: 02/14/2025
Dear ***,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team strives to provide excellent professional support. While we strive to meet expectations for callbacks, there are times when we experience larger call volumes and are unable to keep our scheduled callback times.
While we do want to ensure our customers are aware of all the products we offer, we will pass along your concerns on how we continue to offer additional services.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromTerry K
Date: 12/02/2024
I had an an amazing Technician, *****. I highly recommend using this service. He was very thorough and his "teaching" like manner was very appreciative. He went over and above what my question was by explaining why and how to keep it from happening. I will use them in the future and highly recommend *****.USTech Support
Date: 02/14/2025
Dear *****,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team strives to provide excellent professional support. We will definitely pass along your comments to our team.
.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromJanice L
Date: 12/01/2024
The actual Tech Support people are outstanding! They are very patient, supportive and willing to listen to help you with your computer situation. They are polite, speak very clearly and work very hard to satisfy the customer. The procedure to get to a Tech needs more attention, being that the person you first speak with is trying to sell you their products when that is the last thing you want to hear when your computer is down and not working. Suggestion is that you speak to sales person after your computer is fixed.****** LUSTech Support
Date: 02/14/2025
Dear ******,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team strives to provide excellent professional support. We will definitely pass along your concerns regarding reaching tech support.
.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromRonald O
Date: 12/01/2024
It's always a little scary turning your computer over to someone remotely. But US Tech Support was reassuring and provided excellent technical support. My old computer is now running better than ever! I am feeling very grateful for the professional competence demonstrated by the technician.USTech Support
Date: 02/14/2025
Dear ******,
Thank you for being a valued US Tech Support customer.
Our Tech ******************** team strives to provide excellent professional support. We are happy to hear we our team was able to bring more life to your computer.
.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromHeather L
Date: 12/01/2024
NO ONE CAN GO WRONG PURCHASING THIS PRODUCT. 100% EFFECTIVE.USTech Support
Date: 02/14/2025
Dear *******,
Thank you for being a valued US Tech Support customer.
.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromBradley C
Date: 12/01/2024
USTech Support will continue to be my go to for any kind of computer and computer related issues. They have always resolved the issues. Sometimes it takes a little longer like in my case. I very displeased with ** not being able to handle the problem when they installed the printer. US Tech Support resolved and issue which ** could not. US Tech Support will be my only contact and communication from this point forward. THANK YOUUSTech Support
Date: 02/14/2025
Dear *******,
Thank you for being a valued US Tech Support customer.
We are happy to hear our tech support team was able to sort your printer issue for you. Our support team strives to excel with providing excellent service.
Thank you,
Mogan M.
Contact Center Operations DirectorReview fromRebecca B
Date: 11/30/2024
Excellent service. I have used them for several years. Always very satisfied with work and maintains my computer without problems. I will never use anybody else.USTech Support
Date: 02/14/2025
Dear *******,
Thank you for being a valued US Tech Support customer.
We are happy to learn you are more than satisfied with our tech support team.
Thank you,
****** *.
************** Operations Director
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.