Reviews

Review Details

• Review fromMartyn D

  Date: 12/10/2024

  Always good service, friendly, efficient and reliable! Got my computer humming again in minutes.
  

  USTech Support

  Date: 02/19/2025

  Hi Martyn,
  
  Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.
  
  Thank you for your review and positive feedback.  We are always happy to assist.
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromBarrie L

  Date: 12/10/2024

  I called upon the services of ustechsupport. I then was talking to a man in the Philipenes and frankly could not understand him. He then said he would close the support call and would phone back between 4-6 hours. He never did. I was given a call number (*******) and the next day I phoned your support line and advised by a lady that my call number was still active and that I would get a call. Another day went by without a call. The next day I received 1 or 2 calls from your support team but I was out. when I arrived home I did not receive any more calls that day.I then received an email asking me to give a time and date when I would be available. I sent the email telling them that I would be available from 3pm, onwards, for the rest of that day on Sunday 8th Dec.Nobody called !!I was called on Monday 9th Dec., and was connected to a ****** ******. He remotely connected with my computer and spent a while clearing all my problems. He then had the courtesy to phone me at the end of his time and I was very grateful for his help.
  

  USTech Support

  Date: 02/19/2025

  Hi Barrie,
  
  While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be.
  
  We regret to learn of your dissatisfaction with our service and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us.
  
  Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us.
  
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromNancy C

  Date: 12/10/2024

  I had so many issues with my computer today. My Elephant Drive was down, I couldn't access ****** Drive, and my computer was working extremely slowly. The technician fixed everything so now I can get back to work. Thanks, US Tech Support!!!
  

  USTech Support

  Date: 02/19/2025

  Hi *****,
  
  Thank you for being a valued **** customer.
  
  We are happy to hear our technicians were able to get all of your issues resolved so you were able to get back to your work.Our technicians work hard to ensure they provide the best service possible and in a timely manner.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromJim F

  Date: 12/08/2024

  The system clean up and optimization took a bit longer than I expected, but I felt it was worth it. My machine definitely is running faster!
  

  USTech Support

  Date: 02/19/2025

  Hi ***,
  
  In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromscott e

  Date: 12/07/2024

  They need to say how long it will be before a technician will get with you. The lower-level techs are great, but when I ran into a problem with their Elephant Drive software, the lower-level Tech was unable to resolve the problem. She referred me to a senior Tech and placed me on high priority. I waited over three hours for a phone call. Never heard from the Tech. Give people an estimate of long it will be. I had planned on doing something else during that time frame, but I had to stay by my computer waiting for the phone call that never came. Then when I called to demand a refund, the person I spoke with put me on hold and never came back. Called a second time and was given the runaround trying to get a refund for the worthless Elephant Drive software I had purchased. I created a password, but the software would not let me use it to login. I reset my password three times with no resolution. The customer service *** I spoke to did not want to refund my money until I threatened to call my credit card company and dispute the charge for non-delivery of the service I had paid for.
  

  USTech Support

  Date: 02/18/2025

  Hi *****,
  
  Thank you for your review. We regret to learn of your dissatisfaction with our service and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us.
  
  While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromMarlene P

  Date: 12/07/2024

  I have been with the company for around ten years and in that time tech support has always been professional and efficient with a touch of patience for times not computer smart
  

  USTech Support

  Date: 02/19/2025

  Hi *******,
  
  Thank you for being a long time **** customer.
  In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromAllan S

  Date: 12/06/2024

  ******* was respectful and he knew how to solve problems
  

  USTech Support

  Date: 02/18/2025

  Hi *****,
  
  Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.
  
  Thank you for your review and the positive feedback.  We are always happy to assist.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromSatya A

  Date: 12/05/2024

  Very satisfactory service provided. Will definitely recommend to my contacts. Thank you.
  

  USTech Support

  Date: 02/18/2025

  Hi Satya,
  
  Thank you for your review. In general, happy customers rarely leave any kind of review regarding their experience. As our goal is to provide the highest quality products and service, we appreciate the time you have taken to let us know about yours.  We look forward to future opportunities to be of service.
  
  Thank you for your review and positive feedback.  We are always happy to assist.
  
  Sincerely,
  
  ****** *.
  ************** Operations Director

• Review fromRoger M

  Date: 12/05/2024

  I believe that this service is fantastic. I have never had a technical problem that the agents were unable to remedy. I would strongly recommend their services to anyone of average technological experience to seek out the advanced skill set of IOLO.
  

  USTech Support

  Date: 02/14/2025

  Dear *****,
  
  Thank you for being a valued US Tech Support customer.
  
  Our Tech ******************** team is continually striving to provide efficient professional service.Our technicians are always working to keep up to date on the ever changing technology.
  
  Thank you,
  
  Mogan M.
  Contact Center Operations Director

• Review fromDaniel C

  Date: 12/04/2024

  You all will get a recommendation from me the last man to help me rainn was incredibly helpful
  

  USTech Support

  Date: 02/14/2025

  
  Dear ******,
  
  Thank you for being a valued US Tech Support customer.
  
  Our Tech ******************** team is continually striving to provide efficient professional service.
  
  Thank you,
  
  Mogan M.
  Contact Center Operations Director