Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  3000 Hanover St MS1247 Palo Alto, CA 94304-1112

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  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

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  HP Incorporated

  7 Eagle Square Concord, NH 03301

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  HP Incorporated

  263 Tresser Blvd Stamford, CT 06901-3236

Review Details

• Review fromJuan S

  Date: 02/27/2025

  This company is a scam with predatory proprietary products. I dont care that a 3rd party ink cartridge will void a warranty on a printer that is either old, or not worth in price. They require you to purchase ink from solely ** but do not reference that ANYWHERE on their packaging. I will never buy ANYTHING ** again. If my job attempts to upgrade me to the ** laptop I will reject and propose they not use this scam of a company

• Review fromPATRICIA E

  Date: 02/24/2025

  I received 2 products around the end of January2025 . i placed my order over the phone with a representative. I called twice in January and again today trying to return the incorrect products . today 2/23/25 i have talked to seven different people. Each person gives me a new phone number .These are the two products : Ergonomic Wireless Keyboard Ergonomic Vertical Mouse/ Products have not been used still in box it is not what I ordered i would like to return and get a refund...I am

• Review fromGLORIA H

  Date: 02/20/2025

  Horrible service! I've been on the Instant Ink program for several months. I now have over 100 rollover pages on my account. I called to pause the service. The woman I spoke to said she paused it, and I could call when I was ready to "unpause" it. She apparently didn't pause it as they took the money out of my credit card. I called and spoke to another person who told me it would be paused. I received an email stating how many pages I had (over 100), no pause to account. I called and spoke to yet another person who stated he paused the account for six months (stated I should check back on 9/12/25 to restart subscription). I then received an email stating the account was paused until March 14, 2025 and would be charged on that date. I called again. This Representative said he would have an Operations Manager from the Escalation Team call me. He assured me he would assist me and would "do something to make up for the trouble I've been having ... perhaps a refund." That guy was the biggest idiot of all. He only reiterated that the account would be charged on 3/14/25. He definitely did not offer me a refund. He was totally unprofessional and incompetent. So, I told him to just CANCEL the account. I'll go purchase a ***** printer and deal with a company that actually cares about their customers. I WOULD NOT RECOMMEND ********************** to anyone! I spent so much time on the phone, it was ridiculous. I don't think any of these representatives had any idea what they were doing ... train your employees! This program is seriously flawed. It's a scam. Don't fall for it. I wasted money and time on this. NOT WORTH IT.

• Review fromJason B

  Date: 02/19/2025

  Automated warranty validator is perpetually incorrect. My HP+ printer was supposed to come with 2 year warranty, but the validator seems to think it's only 1 year. The supposed dispute process is a black hole. Tech support is incompetent and won't do anything until the warranty status gets updated - which never happens. Such a shame!

• Review fromKaeli M

  Date: 02/18/2025

  I ordered a HP Envy Laptop 17t-da000, 17.3" from ****** in Nov. 2024. Received the laptop Dec. 2024. Since I received my laptop, I've had several issues including, but not limited too, screen freezing, locking up, icons disappearing, black screen, *** ports not working. I made several phone calls to tech support regarding these issues throughout a four (4) week time period. They did several troubleshooting steps including doing a complete reset on my laptop three (3) times. Nothing has worked. I'm still currently having the same issues I did when I received it. I have asked tech support to send me a replacement ************* refuse. They suggested I send my laptop to them so they can look at it, but can not guarantee that I get a loaner laptop. All of my issues are covered under my full warranty that I have on my laptop, but they refuse to honor it. I would not recommend ** to anybody again.

• Review fromKaren R

  Date: 02/14/2025

  I would give zero stars if I could. This company hires incompetent and unintelligible people, who cannot help you or answer a question worth a s---. I purchased an HP smart tank printer in Aug 2024 and it has never worked properly. I've called over a dozen times to trouble shoot, with no lasting results to help. They refused to refund the money for a "lemon", escalated the issue to someone, but NO ONE has helped. They email to say they'll call me and then they DO NOT. This company is run ************ and it is a wonder they can stay in business. My company, my family, and my friends will never purchase any ** products ever again. There are plenty of other choices out there.

• Review fromMoe K

  Date: 02/10/2025

  Worst customer service is a nightmare to work with this company. the employees are not knowledgeable and very rude, mostly from Central or *************, not only they were not able to help me, they damaged my brand new laptop.

• Review fromEarl G

  Date: 02/07/2025

  I purchased an HP printer in 2023 and initially used the ink cartridge that came with it. After that, I switched to third-party ink, but I did try HP's Instant Ink program for about three months. However, I found that the plan wasn't a good fit for me, which was roughly 8 months ago. Since then, Ive been using third-party ink without any issues.Last week, however, ** pushed a firmware update to my printer, locking me out unless I used their ink. I was informed that I had somehow enrolled in a program that required me to use their ink, something I wasn't aware of. Now, my HP printer is essentially useless unless I'm willing to pay $87.99 for HP ink, compared to the $47.99 I paid for third-party ink.I strongly recommend staying away from ** due to their anti-consumer practices.

• Review fromTed C

  Date: 02/06/2025

  Poor customer service. Unable to discontinue my association, in spite of unsubscribing and cancellingof

• Review fromFarhad E

  Date: 01/31/2025

  As a 30+ year customer of ** for all my printers since mid 80's, I made a mistake and bout their latest model at the time which worked with WiFi! What a mistake... Since then for everything and nothing I have to call them and reset the printer, reconnect to the system, etc. even after changing a simple toner cartridge, I had to call them and be on line for good 1 to 1.5 hour each time! What a waste of a product and company who has slew of printers out with lower and lower quality year by year!My old M1217 still works fine, so I bout a cable from **, connected that to my new "wireless" printer with their instructions! and that didn't work either. So as you guess, I am still on hold, listening to their jingles, as they are experiencing a higher than normal volume... go to our AI or online... (: O what a joke they are...My advice, DO NOT TRUST Hewlett Packard, unless you want to create a new friendship with their tech support with long chats every few weeks or months... and are very patient and calm person... I am not surprised with all the 1 stars that I see below my note!