Reviews

This profile includes reviews for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

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  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

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  River Place On The Cahaba

  4501 Old Caldwell Mill Rd Birmingham, AL 35242-4323

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  Trinity Property Consultants

  100 Greyfield Ln Atlanta, GA 30350-6314

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  Trinity Property Consultants

  132 Wood Lake Dr Apt 206 Athens, GA 30606-6953

Review Details

• Review fromShellie F

  Date: 12/30/2023

  We moved my son into the in on August 2023. The staff was very rude and very dismissive. We had 24 hours to turn in an inspection list and we did completed and turn it into the office before ******************************************************************************* August still have not been addressed and its December. we have turned in several maintenance requests. And October I went in to talk to the woman about the maintenance request and she was very rude and said that they will get to it but she didnt see a request placed until October. We placed several of them from August until October. My son didnt have keys for his bedroom and he requested those time and time again finally after talking to someone in the office we got keys in October. Parents were promised that the gate would be closed and there would be safety and residence will get a code. Gate is still open all these months later. I pay my sons rent one month or two months early. For ******* I am trying to pay his rent and the site is down. we were sent an email December 20Th letting us know the site will go down on December 21st. Unfortunately, I did not see the email until the 21st. I tried contacting the office and the phone just disconnects. I tried the local *********** number and its been disconnected. The email states that the site will be down until December 28.Th and it is December 30 and the site is still down with no access. I refuse to pay a late fee for ******* 1 rent when I cant even get in touch with anyone. I have signed up to chat with no response, tried calling, tried emailing their corporate office. Not a great experience and definitely not great customer service.

  Trinity Property Consultants

  Date: 01/09/2024

  *******, thank you for your detailed review. We certainly want you to feel that we are reliable and are genuinely sorry to learn you have had trouble reaching us about your maintenance and payment concerns. We understand that you have previously reached out, so we hope to bring this to the attention of our Cares Team and provide an expedited response. When you have a moment, please email us at ***************************************. We would be happy to assist.

• Review fromWilliam H

  Date: 12/06/2023

  You sent an email about thehub site being upgraded. However you did not mention that my automatic payment would be disabled and now you have charged me $85 in late fees please remove the late fees so I can make my payment an reconfigure the automatic payments. I have reported you to the *** and will be filing a complaint to the ******* Commerce. Your email that does not mention removing automatic payments. This is straight up fraud.Hello Residents! We have completed our migration process, and the resident portal is now LIVE!Please visit our website ******************************* and complete the login process under "Resident Login". If you previously bookmarked the website, do not use your bookmark, please create a new bookmark after visiting the link above to make sure your account is properly linked. If you receive an error message indicating that your login credentials are incorrect, please select "reset/forgot password" and follow the steps to create a new password and sign in again. Make sure to review your contact information once you're logged in to confirm everything is correct. If you notice any discrepancies, please e-mail us at the thehub at rtresi.com with the correct information. As a reminder, December rent is due Friday, December 1st, and must be paid no later than December 3rd to avoid late fees. If you are not able to access the resident portal for any reason, please notify us immediately and make plans to submit your December rent payment to the leasing office via money order no later than Saturday, December 2nd, 2023. Thank you for your patience and understanding as we work through this system migration. If you have any additional questions or concerns, please e-mail us at thehub at rtresi.com so that we may assist you in a timely manner.

  Trinity Property Consultants

  Date: 12/15/2023

  *******, thank you for making us aware of your concerns with our recent service changes. We work hard to communicate these updates effectively, so if you have concerns, please know we are eager to make things right as soon as possible. At your earliest convenience, please email us at **************************************. We look forward to hearing from you.

• Review fromBraydon J

  Date: 12/01/2023

  I have been living here since May 1st, 2023. On my move in day I got here at my scheduled time of 12pm. They told me they had lost the keys. Took them until 5pm to get into my unit and put in a new lock. My unit had not been cleaned, had paint touched up, or had necessary repairs made.Next, when I paid my first months rent and security deposit, they deposited my check into someone else's account! Took 1.5 months to fix it and credit my account.Once summer started I went to go try the pool. It did not open all summer. Full of black water. The "courtyard" area is dirty and the grills are covered by a broken roof. Neighbors are awful and careless. They blast their speakers in the garage to the point where I can feel the vibration on the 4th floor! Trash is left everywhere. Laundry rooms are full of trash on the floor. Trash room has garbage every where. Management is the worst of the worst. They never respond to call/emails. Maintenance closes out work orders without fixing the problem. In November our mailboxes were broken into, and its now been 2 weeks and management has not addressed the issue nor fixed the mailboxes. I have called many times and left a voicemail every time with no response. I am having to forward my mail to someone elses house. Very frustrating and disappointing. I cant believe the lack of customer service this place has.

  Trinity Property Consultants

  Date: 12/13/2023

  *******, thank you for your review. We have loved having you as a community resident since May and are sorry to hear you had a less-than-top-notch start. We strive to ensure our homes are pristine upon move-in and have shared your feedback about your move-in experience with our team for internal discussion and future improvement. We would happily connect with you to discuss waste management, community upkeep, and any outstanding needs you have. We have escalated your review to our Cares team and encourage you to reach out directly at **************************************. We hope to speak with you soon.

• Review fromChristine M

  Date: 11/13/2023

  They only gave us THIRTEEN MINUTES from the email notice to the time OUR car was towed so they could paint the parking lot at **************** in *********** *********.. They towed everyone's vehicles! The office knew they forgot to send notice until the last minute. It cost over $300 to get my vehicle from the impound lot. This is absolutely unethical and negatively impacted my life. Please address this situation and offer assistance to the tenants affected.

  Trinity Property Consultants

  Date: 11/24/2023

  *********, thank you for sharing your concerns about our recent parking facility maintenance. We are sorry to hear about any miscommunication regarding resident vehicles. The happiness and well-being of our residents are our top priorities, and we welcome the opportunity to speak with you about this directly. Please email our Cares Team at **************************************.

• Review fromSharon P

  Date: 10/26/2023

  I contacted the leasing office at ******************** on the 10th of October and still have not received a response. It is now the 26th of October. I contacted them to inquire about lease termination options due to extenuating circumstances. Theres no clear contact information on the site, no listing of a property manager, the leasing office doesnt answer the phone. Theres an online portal to email the leasing team as well but no response there either.. The other day an unknown person from the leasing or maintenance also entered my apartment without notification!

  Trinity Property Consultants

  Date: 11/07/2023

  ******, we are sorry to learn that there have been some concerns in terms of our communication. Our team is always eager to provide prompt and effective service in our residents' time of need. With that said, please contact our Cares Team at ************************************** so we may gather more information and begin discussing termination options. Thank you.

• Review fromLorna C

  Date: 09/30/2023

  ***************, *******, ** - I have been trying to get management to lock the fitness center doors after hours as well as adjust the hours to 10AM-8PM. I live directly above the fitness center and my apt constantly shakes and items rattle because those in the gym slam the weights. Not only this but they do this at all hours of the night. Most apts I have rented from have keyfobs or access cards with specific hours and the lights are out and doors locked when the gym is closed. I have suggested this as well. I have just recety moved in and when me and my son first went in our apt was horrible. There was wires hanging from one of the bedroom light fixtures, the bathroom toilet paper holderwas riped from the wall, water was leaking from the other bedroom closet and the light had to be changed there, not to mention the washer did not work, there was no hot water and the dishwasher was pulled out. I tried to over look these problems but the gym is another story. My nerves are on end, can't sleep and when I do fall asleep I am awaken with the apt shaking and rattling along with the constant bouncing of *****. Whywould youbuild apts on top of a fitness center and not sound proof it or at least offer the tenants a significant rent decrease if they choose to live there. I am still trying to get a resolution with this problem. Not even offered a different apt, nothing. I found out recently that this apt recently re-opened after a gas explosion. I wish I would have been aware BEFORE ************.

  Trinity Property Consultants

  Date: 10/10/2023

  *****, thank you for making us aware of your concerns with our fitness center as well as the move-in condition of your home. We have always worked hard to maintain peaceful and high-quality living spaces for our residents, so rest assured that we plan to look into these matters and make sure they improve. At your earliest convenience, please email us at ***************************************.

• Review fromPenelope P

  Date: 09/24/2023

  The Social North ******* needs more reliable management, more maintenance, more attention to repairs. In the four years that we have lived here there have been 5 leasing directors, and over 26 leasing agents. Why cannot Trinity keep a staff that is knowledegable about the building and the neighborhood? The staffing turnover is Right now we have no water pressure: no water in the kitchen or the bathrooms. The leasing manager disappeared over a week ago. Fewer leasing agents and more maintenance and cleaning staff would be most welcome. The student residents are wonderful and their parents have no idea what they are getting into.

  Trinity Property Consultants

  Date: 10/04/2023

  ********, we deeply appreciate your feedback on our community as a long-time resident, as it will help us improve our maintenance service and upkeep protocols for everyone living here. Rest assured that we prioritize your comfort and we are committed to making sure you feel more at ease in your home. When you have a few moments, please email us at ********************************************************************************* for further assistance. Thank you so much in advance for your patience and cooperation.

• Review fromJon C

  Date: 09/14/2023

  The is for the **** Simply put, everyone associated with the management of this property should be ashamed! My daughter signed the contract for a 1-Bed Apt, paid deposit, drove 1000miles with all her stuff for a new job, just to be told they didnt have her apartment or any apartment for that matter. Who does that to someone? After waiting for hours for them to throw some doors on a recently renovated apartment, we were permitted to check it out. Keeping it real, I wouldnt want a homeless person to be subjected to the condition of that place. There was black mold visible in the A/C vents, the recently painted kitchen cabinets and drawers were broken and/or only held together by the new paint. The new carpet looked new, as in it had never been used because it was made 20 years ago and someone found a bunch of it hidden in the basement of a warehouse forgotten about since *******. The shower insert was old, stained, and spiderweb cracked top to bottom. Every wall had a myriad of patches and surfaces that looked terrible. I could go on and on but I think you get the point. This place was heinous and the person who showed it to us said she was meticulous and super picky. ******* checked her integrity at the door. Please, for the love of God, do not move here or subject your children to this place. It is as bad or worse than the reviews I found after my daughter signed the contract. Needless to say, she does not live there and found suitable housing far away from The **** Oh and now I am having to fight to get her deposit back because they wont answer the phone and not even their off-site employees (who cannot help with refunds) can get them to contact me. STAY AWAY at all costs.

  Trinity Property Consultants

  Date: 09/22/2023

  ***, thank you for your feedback on your daughter's experiences. It is sad to learn that both of you decided our community was not up to your standards. Please know that we take incidents like these seriously and will use your comments to help us reevaluate our policies and procedures. With your help, we will be able to improve the service offered to all our current and future residents. We wish your daughter all the best in her new home.

• Review fromSabrina W

  Date: 08/20/2023

  The conditions I received my unit in were a nightmare! The front door was very dirty with a chard coating as if there was a fire in the location, my assigned unit smelled of smoke and marijuana, the bedroom door was broken and hanging from the hinges, the common area stove in the kitchen was old and in a inappropriate state, the carpet was very dirty and moldy. I also witnessed a fight on the property while leaving, which made me feel even more unsafe here. My move in date was August 18th, the apartment however was not ready which further justify my right to be released from the lease, the apartment was not ready to receive any tenant this is therefore a breach of contract and false advertisement. The reason given was that the establishment was having issues with their key machine. This issue resulted in $330 in hotel fees which was undue hardship caused by the social 2700 inability to prepare and have the apartment ready for their tenant. To add insulted injury, the key that was administered the following day on August 19th did not work, the only way i was able to access the apartment was because the door was unlocked. When I raised my concern with manager *****************, i was told that since I am an international student It would be impossible to find a replacement tenant this is not only an unprofessional behavior this is also discrimination against a foreign national. I feel I was discriminated against because i am an international student and therefore was given the apartment and bullied into finding a replacement because Im non American. The state law prohibits landlords from forcing tenants no matter their origin to remain in an uninhabitable place. The landlord is obligated to provide appropriate accommodation to their tenants. The way I was treated by social **** management team is unacceptable Do not go there!!

  Trinity Property Consultants

  Date: 08/29/2023

  *******, thank you for taking the time to review your concerns about our communication and overall service. Firstly, we want to stress that our team is committed to working with residents to address any problems before moving in, and we do not condone discrimination in any way. That said, we have been eager to reevaluate our processes and procedures to determine what may have gone wrong and ensure it does not happen again in the future. For an update on our progress, please email our Cares Team at **************************************.

• Review fromAlicia S

  Date: 08/14/2023

  Where should I start. I have been living in the **************** property for only twelve days. The first day I received the key I walked in to a leaking ceiling that was half way painted when it was fixed. Later on that night I realized there was no hot water. I waited almost two days for that to be fixed. I have to go to my old place to take showers because the tub has been stopped up since Ive been there. Maintenance has came to fix it but its still stopped up with debris coming up out of the drain. Its a very big mouse hole under the kitchen cabinet that I requested to be fixed and its still there. I received a nonpayment letter on my door which was out rite humiliating and was told to just disregard it because my money orders wasnt cleared yet but that damage was already done. And I also have seen roaches. I have lost time from work from being so stressed out and being tired from having to spend nights at my moms house. I already suffer from severe anxiety and depression and this complex is starting to affect my mental health really bad. I paid almost **** dollars to move in and not even feel comfortable in my own house. And to add insult to injury I dont feel comfortable even calling the rental office anymore because they are acting as if I am the problem. This is unreal. I need answers or I need out of this lease otherwise I will start to seek legal help.

  Trinity Property Consultants

  Date: 08/23/2023

  ******, thank you for letting us know about your ongoing concerns with the condition of your home and the quality of our service. Rest assured that we take feedback such as yours seriously, and we are committed to making sure you have access to the clean, comfortable living environment you deserve. We encourage you to contact our Cares Team at ************************************** so we may escalate your case and make sure it is resolved in a timely manner. We look forward to hearing from you.