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Business Profile

Lockers

Parcel Pending

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Parcel Pending has 2 locations, listed below.

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    • Parcel Pending

      210 Progress Ste 100 Irvine, CA 92618-0358

      BBB accredited business seal

    • Parcel Pending

      475 Goddard Ste 150 Irvine, CA 92618-4621

      BBB accredited business seal

    Customer Review Ratings

    4.05

    Average of 133 Customer Reviews

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    Review Details

    • Shayli M

      Date: 01/16/2025

      The agent that helped me, ***** ******, was very attentive and made this easy to navigate. She was able to open the locker for me remotely and made sure I got the package. Really appreciate her patience and help. She was also able to resolve the charge I incurred in error. Thanks *****!

    • Desira C

      Date: 12/12/2024

      The gal that helped we was so helpful and kind and made it a pleasant phone experience Thank you ******

    • Peggy W

      Date: 12/02/2024

      Thanks ******, kudos for parcel Pending for hiring you. Now go pick up a nice bonus from HR, if they value employees like you.

    • Jerome W

      Date: 11/21/2024

      ****** was awesome helped me out to retrieve 3 month old packages was very professional and made the conversation fun and at ease

    • Tara F

      Date: 11/20/2024

      The customer service is great, they have a call back option so you dont have to wait on the line. ***** ****** helped me with an issue today without an hassle at all. The system isnt perfect but when its not the customer service makes up for it!

    • Colin B

      Date: 11/19/2024

      ***** ******, was extremely helpful and patient. She diligently worked to resolve my issues and explained everything along the way. Greatly appreciated the support!

    • Mariella M

      Date: 11/05/2024

      I would like to give 0 Stars!Parcel Pending charged me registration fee 2 times within 1 month. Ive called 4 times have an open case # and ticket # and my building management also spoke with Parcel pending on my behalf. They keep saying it is denied ( refund for the extra charge) because it is too old! It is fraudulent to charge me 2x for registration fee and they should take accountability for their mistake and provide good customer satisfaction and refund me no matter the date of transaction Im still a customer in same building they should do the right thing and refund me! **************** cannot transfer call to accounting or supervisor and nothing is done. Terrible service! CORRECT YOUR MISTAKE AND REFUND ME!

    • Babs G

      Date: 10/31/2024

      I was having loads of issues in a 72 hr period with an empty mailbox and charges for late pick up beginning to kick in :( ***** ****** was SO helpful, professional, kind and mega speedy in getting the issue resolved and helping me understand why/how the issue arose and making suggestions for any future issues. She also confirmed that I had the correct contact info. so I could reach parcel pending quickly if I ever had future issues. THANK YOU MS. ***** for the help + speediness of resolution!!! YOU are a dream + awesome asset for Parcel Pending!!!!

    • Daniel B

      Date: 10/14/2024

      ***** ****** was amazing. She was very helpful with assisting me with my issue. ***** had to do a bit of digging and work to resolve my issue. Parcel P has a gem in *****!!

    • Sidnie J

      Date: 09/27/2024

      ***** assisted me today with getting my account up and running and she was amazing. She patiently instructed me every step of the way on how to set up my account and recover my packages. I was very pleased with her customer service :)

    Parcel Pending is BBB Accredited.

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