Reviews

This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parcel Pending has 2 locations, listed below.

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  Parcel Pending

  210 Progress Ste 100 Irvine, CA 92618-0358

  
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  Parcel Pending

  475 Goddard Ste 150 Irvine, CA 92618-4621

  

Review Details

• Review fromJustin K.

  Date: 06/18/2022

  Just another mandatory service tacked onto already ridiculous rent. This company intentionally misleads you when attempting to cancel the service. The app will tell you to follow a link to the website and select the option to cancel the service. Here's the kicker, that option does not exist. I even dug around and found a link to move, which just gives an error message to contact the property manager. Huh?This leaves one option, call their BS hotline. This is dishonest business practice, and it is unethical to make it so difficult to cancel a service.
  

  Parcel Pending

  Date: 06/22/2022

  Hello ************. we reviewed your account and we do see it has been deactivated. We apologize for any inconvenience you experienced while using our service. We aim to make it as user friendly as possible.

• Review fromZehao S

  Date: 06/18/2022

  Representative attitudes make a huge difference in users' experience. Everyone has work to do and also has bad days. Most of the time, representatives sound like debt collectors: rude, impatient, and ignorant. We suppose to have no correlation with each other on benefit, you won't lose anything to give a great service. All you can have are thanks from users instead of giving negative reviews and claims on social media.I just called customer service to deactivate my account. Due to the system error, it made two other unit package delivery messages send to me after I move out over the half year. One thing mentioned is that all the bad reviews didn't waive the fees as my account did. That's one of the reasons why I felt not that bad. The representative was friendly and efficient. Probably I'm just a lucky day for these actions. Hope everyone has a good experience with that.
  

  Parcel Pending

  Date: 06/22/2022

  Thank you for your review. I am glad you had a pleasant experience while speaking with our representative. All of representatives are trained to be professional, friendly, and efficient. If there is ever a time you receive less than, please contact us so we can address the concern immediately .

• Review fromRyann M

  Date: 06/09/2022

  I will never move into another apartment complex that uses parcel pending. I'm in my second apartment that uses these lockers and I've had such a terrible experience both places. packages get lost because the wrong codes are given or they are just left outside the lockers on the floor. And I have to pay to use this? I just wish packages would be delivered to my door.
  

  Parcel Pending

  Date: 06/22/2022

  Thanks for your feedback! Were sorry to hear that youre having issues with the locker system. Please reach out to *********************************** so we can further research this issue and address your concerns.