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Business Profile

Lockers

Parcel Pending

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Parcel Pending's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parcel Pending has 2 locations, listed below.

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    • Parcel Pending

      210 Progress Ste 100 Irvine, CA 92618-0358

      BBB accredited business seal

    • Parcel Pending

      475 Goddard Ste 150 Irvine, CA 92618-4621

      BBB accredited business seal

    Customer Review Ratings

    4.05

    Average of 133 Customer Reviews

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    Review Details

    • Bianca S

      Date: 05/10/2025

      Thank you Ms. ***** again for all of your help. It has been a headache with *** and not only with the lack of help, but how they continuously fail to do their job. However, I am more than grateful for the time you took to help me, which led to you locating my package. I have complained to *** and ***** after them losing my package and their failure to place my packages in a parcel, although I literally pay for parcel pending!!!!! You were a huge help and your customer service is amazing. I explained the situation and you were so happy to help. My trip turned out amazing because I was able to get my package literally the day before. Thank you so much again.

    • Allison S

      Date: 04/21/2025

      ***** ****** is a wonderful customer service **** She helped me retrieve a package after the code disappeared and the locker never opened. Calling customer service typically isn't a fun experience but when the person on the other end of the line is nice, it makes it a whole lot better.

    • Eden A

      Date: 04/15/2025

      ***** ****** is an absolute gem of a customer service representative. She quickly provided me all the information I needed and was able to solve my problem while treating me like a valued member. I absolutely recommend Parcel Pending because there are incredibly helpful and kind employees like ***** ****** there. While losing a package is stressful, ***** made it downright enjoyable to be contacting Parcel Pending.

    • Madison M

      Date: 04/11/2025

      ***** was great. She was super personable over the phone and resolved my issue quickly and efficiently. Thanks so much, *****!

    • sherry b

      Date: 04/11/2025

      Hi customer service was quick and helpful fory problem thanks

    • Dora R

      Date: 04/01/2025

      I had a RARE but absolutely wonderful customer service experience with Miss ***** ****** at Parcel Pending this morning.. She was the BEST of the best!She answered all of my questions, all my concerns that I may have had were gone. She is valuable to your company success. Miss ****** took the time necessary, the xtra mile + to make sure my Account was up to date, in order...for future activities.Thank You Kindly, ****

    • Trace M

      Date: 03/28/2025

      ***** ****** from customer support helped me figure out my registration issue really quicklymy apartment complex had already activated my account but then sent me a register here email, so every time I tried to register I saw internal server issue error. She sent me a password reset link & checked to make sure I was signed up for text alerts (I wasnt, thanks *****!)

    • Ramzy S

      Date: 02/18/2025

      Setting up my account was a little more difficult than expected but I believe it was due to the apartment complex not having registered me in a timely manner. Enter ***** ******, who I spoke to on the phone from Parcel Pending, she not only was able to help me get set up but she also remoted into my apartment's lockers and synchronized them then verified I was set up properly to ensure my packages that are destined to arrive today (in a few hours) would be delivered successfully. A+ service! :)

    • TK K

      Date: 02/01/2025

      I had an awesome experience working with ***** ****** who was able to track down my missing package. She was very helpful and provided awesome customer service.

    • Curtis P

      Date: 01/23/2025

      This has been one of the best businesses to work with involving security and privacy on my personal items (backpacks + art)

    Parcel Pending is BBB Accredited.

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