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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our internet provider Starlink has not been working since Saturday. We have created help tickets in their app, yet nobody has reached out to us. I run a home based business and my child homeschools online and we require internet services. Starlink does NOT supply a phone number to call and has failed to answer any tickets that we have submitted in their system. I am unable to work without incurring additional costs by tethering through my phone. I cannot tether 2 laptops on one mobile device, therefore I am missing work or my daughter is missing school. This is costing me money and time.

      Business Response

      Date: 02/23/2024

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had to put in a ticket for a replacement Starlink dish due to a snowstorm causing damage. The replacement was put in on January 19th, 2024. We still have not received the replacement and support will not give us any details. It has nearly been 1 Month, and we depend on this service for College and Business.

      Business Response

      Date: 03/24/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21280980

      I am rejecting this response because:
      The response I received from the company said I was being charged for a service that had not even been activated. Even though the device had never been powered on. They said I never cancelled the service. I never activated the service, I only ordered & paid for the unit. Getting an installer, a service they do not provide, takes time. They do not include enough cable to install it. That is another order that has to be purchased & shipped. This is extremely poor business practice & I will consider that when determining if I will keep the service. Selling my equipment will be easy since there is a waiting list to get it. This is why I ordered it when I did. Bottom line is they should not charge for a service that has not been activated. I feel they have taken advantage of a lot of people. Just another example of profit over people!
      Sincerely,

      *********************************

      Business Response

      Date: 02/18/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-1729245-11899-56

    • Initial Complaint

      Date:02/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried to contact them about my wifi router not working for a few days now. All the response I get is a automated catchall type response and thankfully accounting gave me a discount for this month but I still have no wifi and no responses from any of the open tickets I have that could potentially help my problem. I've had enough of this runaround and I know I'm not the only customer with this issue which is why I'm reaching out seeking help. I do like the **************** it's the best I can get in my area but the fact that I'm unable to get this problem resolved is ridiculous.

      Business Response

      Date: 02/16/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-54

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Star link 6 months ago. Have never gotten the ethernet working. They have continued to bill me for service and for faulty parts. There is no service that you can talk to. The email reponse is days. With no resolution. Now they have noted that their parts are faulty will replace, no change in bill only replacing one unit rather than four. I wish I had never done this.

      Business Response

      Date: 02/16/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-1705645-57786-59

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Starlink kit on 12/14/23 I received the kit 12/21/23. Before the kit arrived I made other arrangements for internet service. I ordered the kit under the pretext of a 30 day trial/return period. Starlink does not have a link on their website to request a RMA to start the return process. On 12/22/23 I started a customer support ticket on the app but as of yet have no received a RMA label. At this rate I am concerned that time will run out and I will be stuck with a product I dont need. TIK-*******-*****-56 Is my support ticket number.

      Business Response

      Date: 02/02/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-1589536-35150-49

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************. We closed the payment card used and filed a Fraud Claim with Chase Bank.We cant resolve this if Starlink Space X hides in the shadows.Can you please step in and assist us with thisThank You Account Number: ***************. Only at address below ********************************************************************************************

      Business Response

      Date: 02/02/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-1624314-93959-54

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked and I lost access to log into the account! I spoke with an employee right before we lost access, after several attempts to contact them and they disabled our service and said we would have to call back to reactivate! I asks for a supervisor to contact us and no one called! Since they have have not returned any of our calls or attempt to get back in touch with us! This is has left us locked out of the internet we paid for and the service and left our business at a stand still! We cant access our business accounts either bc its all tied other WiFi they cut suspended at both our properties and they wont call back! I can not reset my password bc someone combined both accounts into one and they are under the same login I cant access! They have a locked out message u can send but no one responds and it can take 2 weeks for a return call it said

      Business Response

      Date: 02/02/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-1641668-74633-53

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 02/02/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-1621610-55589-47

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