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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , I NEED SERIOUS HELP WITH SHADY BUSINESS OWNED BY **** **** , i purchased a starlink sattlelight kit direct from ************************** on 1/12/2025 i was automatically put on auto payment without me selecting to be put on auto payment , the site does not allow me to delete the card on file it only lets me replace the card number with another card number , i was charged without authorization 2/12 $120 3/12 $20 4/13 $120 for wifi service , bit i have not connected the service i only bought tue kit in advanced for a new construction which i have not finished , the only way to contact anyone is via open ticket on their app and only a paying customer can write an open ticket which they will automated reply several days later with no resolution , upon lots of request to issue a credit for future use in amount of $260 and not change my card again until i do connect the service nothing has been solved , this company does not provide nor it lists on their website a customer service number , no email address , no corporate address , i have asked several times to cancel my account , do not charge my card again but are getting no where , now i would like to return the kit and get a full refund of $625 , the ************** phone i listed on here is the phone number that shows up on my bank statement after each charge is a fake number which should be illegal , no on answers at any time of day , CAN YOU PLEASE HELP ?

      Business Response

      Date: 05/09/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4700359-62914-48

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** Abureedah

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx)

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a storm yesterday.. we didnt lose power but we lost our internet. I have been attempting to speak to a *** for over 24 hours and there is no response. I run my business from my home and I have been unable to work since I dont have internet. Thats an entire day of lost wages for my family.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starlink took the money out of my account on the 25th. It posted on the 28th. They still refuse to restore my account. I have reached out to customer support several times and they just simply wont help. And there is no number to call.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4793426-68660-59

    • Initial Complaint

      Date:04/27/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

      Business Response

      Date: 04/28/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Starlink Service for over 4 years. I have never had any issues until this past week. I had been off of work on short term disability & was awaiting payment at which time my service was interrupted on 4/16/25. I paid the bill within 2 hours of it being disconnected. Payment processed. Posted to my bank account the next day. ********************** has continued to tell me I had to wait 5 days for the payment to post on their end. Today 4/21/25 is technically the 6th day. Still no response on their ********** have not responded except for repeatedly telling me it would be up to 5 days to be turned back on. I provided them with my end, the payment posting & my service still being off. My children rely on this internet as well for their school work as they are in virtual school. There is no phone number to contact them. You can not chat with a live person. If you send in for a message, it is HOURS later to days later for a response from them. I owed $330 to which was paid. I am asking they credit my account for each day the service is disconnected as I paid the bill on 4/16/25.

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4697764-27607-63

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto pay took my payment and service was cut shortly after. Upon contacting Starlink I was given an automated response and received a human response 4 1/2 days later and was told they couldnt help me despite giving them a screenshot of my transaction which had posted 4 days prior. I was told that all transactions take 5 business days to process despite every other payment processing in less than an hour,

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

      Business Response

      Date: 04/25/2025

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-52

    SpaceX is NOT a BBB Accredited Business.

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