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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Typical Elon's bait-and-switch to get money. I purchased Starlink because on the CHECKOUT page where I PAY it says 2-3 days to ship (screenshot attached), yet I receive an email once he has my money saying 1-2 WEEKS to ship. I open a support ticket and then receive a "Shipping Timeline Updated" that says Feb 9th-15th.Stop committing FRAUD on every single one of ****'s companies!!!!!!PEOPLE SPEND THEIR HARD-EARNED MONEY (AND THEY'RE NOT ONE OF THE RICHEST PEOPLE ON THE PLANET) WITH EXPECTATIONS THAT YOU STATE WHEN YOU COLLECT THEIR MONEY!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 03/24/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-46

    • Initial Complaint

      Date:02/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 13, 2023 I received an email that my account in starlink had been reset. I wasn't aware of why my account needed to be reset, but I could no longer login to my account or have access to my account. I had already paid for service for the time period Oct 22-Nov 21. I tried contacting starlink customer service by going from one page in their website to the next as there is no number or online chat to help. I ended up sending a help request Nov 13 and waited to see if they would respond. They never responded and I am left with no internet. I tried commenting on their social media page on instagram and ******** and messenger and no reply. I have emailed to the same webpage they offer for help 5 additional times. My husband has also tried to comment on pages of social media to see if we could have customer support and there is no response. He also tried to go to their website to find a way to submit a help ticket and no response. I am looking for help in having the company contact me and fixing my account as I am out of options and getting no responses. They need to provide a better and more efficient way for customers to get help. If I go back to the website and try to reset my device it tries to charge me for buying an entire new set of equipment which is another $500.

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered starlink internet service in October and bought the $700 equipment same day. Have know problems and last night when I brought my wife home from dialysis, I discovered the internet was off. So I tried to contact someone with technical support with know luck. This service is very important to us I should mention for health reasons and my daughter schooling online. Plus I go to collage and work part time so this is a life line for our family not to mention my wife does dialysis and is on a transplant list that we get updates threw our emails. We have cell phones but in this rural setting we live in we burn threw the data fast. For the school my daughter uses school provided hotspot that has limited services out here. Long story short ... I got a hold of customer service and customer service that I would have to pay $100 and $40 one-time fee to activate my services. This is robbery. I can't pay my bill then report outage then be expected to pay $140 more to get my service back on is that fair?

      Business Response

      Date: 03/09/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-56

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