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Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

This profile includes complaints for SpaceX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 458 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21043295

      I am rejecting this response because:

      The company has not resolved my issue. They sent me a letter stating that I was attempting to defraud them. That is not the case. Ive had to purchase two Starlink devices from them at a price of $599 each. Im  not able to use one of them. I just want my money back or the ability to sell one of the devices which I cant do because its locked by Starlink. I would like for them to call me at ************. 

      Sincerely,

      *********************

      Business Response

      Date: 03/29/2024

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-53

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Star Link sent me two of their satellites and I did not order them and Im unable to talk to anybody about returning them and having the money deposited it in my account

      Business Response

      Date: 12/29/2023

      Thank you for bringing this to our attention. We can see that return labels were created and sent to the customer via email for both kits on 11/26/2023. We have gone ahead and resent 2 new labels for the Starlink kits. 

    • Initial Complaint

      Date:12/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20959729

      I am rejecting this response because:

      What information do they require? The attachments have the order number and email associated with the purchase. My name matches the order and billing information. 

      this is unscrupulous behavior and if they needed something to process the complaint they could have simply asked for it.


      Sincerely,

      **************

      Business Response

      Date: 12/21/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
      If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

      Business Response

      Date: 01/13/2024

      This is support for Starlink Internet Services.

      A Starlink associate has reviewed and determined that there is not sufficient information provided in the case to find an active customer account for further assistance. We ask that the customer please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx) and we'll attempt an additional search.

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Internet was working well until a little over a week ago. Internet went out. Said it was blocked. That we were able to rectify. Then it said it didn't recognize an account won't let me log in or set up account . I think I managed to factory reset starlink.assuming I could just set up from the beginning. But I can't manage.Look we are both seniors who don't know a bunch about this technology. I'm sick with 2 types of cancer that are not curable and a untreatable fatal hereditary genetic condition called vascular e.d.s.I need constant access to my Drs and other specialists.Please help me figure out what I need to do in order get the service back up and running. I keep trying to go through the website but it's like a big crazy circle and I'm getting nowhere. Why don't you have help for customers in this type of situation? Why are you so secretive about contact information? Why don't you see there is problems with your plan.

      Business Response

      Date: 01/13/2024

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that the customer issue is being addressed and/or has been resolved on internal Support Ticket TIK-1621973-98601-51. 

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Starlink service on April 11, 2022. I just noticed on my credit card statement I am still being billed $120 per month. *** tried to figure some way to communicate with them, but I have been unsuccessful. When I was a customer of theirs, my account number was *******************.

      Business Response

      Date: 01/13/2024

      Thank you for bringing this to our attention. A Starlink associate has reviewed this case and determined that the customer issue has been addressed and resolved on internal Support Ticket TIK-1475667-43799-66. The Starlink associate helped the customer regain access to the account and provided steps to transfer as requested at the time. 

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/24/23 they took 900$ out my account when I havent even heard of this until today.

      Business Response

      Date: 03/29/2024

      Thank you for bringing this to our attention.
      Based on the information provided, we were not able to locate a Support Ticket submitted on the customer account. In order for a ********************** associate to begin the resolution process, we ask that the customer please submit a request by logging into their Starlink Account and submitting a support ticket via the *** page. If a ticket has been submitted, please provide the internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx)

    • Initial Complaint

      Date:11/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a Starlink kit via Best Buy. STARLINK STANDARD KIT I have tried several times to activate service without success. Every time that I get to the payment option, it just buffers and will not allow me to input the payment information or I get an error stating his email address is a duplicate, or already assigned to another account.We have had the satellite for nearly a month now and it is absolutely useless.My wife and I have sent several emails and tried multiple times to submit tickets to get some help through Starlink and there is always an error stating a problem on their end and we have been unable to get any help! It's just ridiculous and extremely frustrating!

      Business Response

      Date: 11/26/2023

      Thank you for bringing this to our attention.
      A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK -1468706-31615-46

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