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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.88

    Average of 300 Customer Reviews

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    Review Details

    • Alejandro B

      Date: 08/31/2024

      We've relied on your parking services for all our cruise trips over the past 5-6 voyages, and your company has been excellent. This recent booking for parking in *************** was particularly impressive. Everything went smoothly, and the savings on parking are greatly appreciated. Thank you, and we'll definitely continue using your service.

      Way.com

      Date: 11/11/2024

      Thank you so much for your wonderful feedback! Were delighted to hear that youve relied on our parking services for your cruise trips and that your recent experience in *************** was particularly impressive.Its our goal to provide smooth and affordable parking solutions, and were thrilled that we met your expectations. Your loyalty means a lot to us, and we look forward to serving you again on your future voyages!

    • Bob K

      Date: 08/25/2024

      Great Place To Park!!!! Booking went well. Always a great place to park your car!

      Way.com

      Date: 11/14/2024

      Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience booking and parking with us. We look forward to serving you again soon!

    • Leo S

      Date: 08/25/2024

      Thank you for providing parking at a reasonable price. It made vacation planning much easier! Booking this reservation was very straightforward!

      Way.com

      Date: 11/14/2024

      Thank you for your feedback! We're so glad to hear that our reasonable prices and booking process made your vacation planning smoother. We look forward to welcoming you back on your next trip!

    • Alec C

      Date: 08/24/2024

      Oversold parking and would not let me know if the lot is already full. Got turned away and left me to find another parking at the last minute. Nearly ruined my flight and vacation. clearly this company doesn't take their core business seriously. Prepared to get screwed when booking with them!

      Way.com

      Date: 11/14/2024

      Im really sorry to hear about your experience. Its completely understandable how frustrating that must have been, especially with your travel plans on the line. We strive to provide reliable service, and its disappointing to hear we fell short. We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. However I wanted to extend my sincere apologies for the experience that you had with our parking lot. You have already received a full refund for your reservation with Quality Inn SEA Airport Parking.Please note in the event you are turned away, make sure to check-out and leave the garage. ******************* a spot in a nearby lot. If you are unable to find a parking garage, call us for assistance.

    • Lance S

      Date: 08/23/2024

      We were extremely satisfied from start to finish. Upon disembarking our cruise, we bypassed hundreds of people and walked directly to the Way Parking van. Within 10 minutes, we were in our vehicle and on our way home.

      Way.com

      Date: 11/14/2024

      Thank you for your wonderful feedback! Were thrilled to hear that your experience was so smooth and efficient. We appreciate you choosing Way Parking and look forward to serving you again on your next trip!

    • Flora Y

      Date: 08/23/2024

      Great convenience and value! I've parked here before, and the check-in/check-out process was smooth and efficient.

      Way.com

      Date: 11/14/2024

      Thank you for your kind words! Were glad to hear that you found our parking convenient and that the check-in/check-out process was smooth. We appreciate your continued support and look forward to welcoming you back for your next visit!

    • Jeff M

      Date: 08/23/2024

      Always had an easy time using this airport parking facility. Very easy and reasonable prices.

      Way.com

      Date: 11/14/2024

      Thank you for your feedback! Were happy to hear that youve had a consistently easy experience with us and found our prices reasonable. We appreciate your loyalty and look forward to serving you again soon!

    • Chelsie H

      Date: 08/21/2024

      Ive only used way.com once in November and now in August ** being charged $1.95 for a subscription fee. I called customer service and they were telling me that I dont have a subscription yet I was being charged. This website is a complete scam. They illegally remove money from your card and then act like they dont see the transaction. I would not recommend.

      Way.com

      Date: 11/14/2024

      Im really sorry to hear about your experience. Its completely understandable to be upset, especially regarding unexpected charges. Please note that you might have signed up for our Way+ Sapphire subscription plan. We sent confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you.I am unable to see any accounts registered to your email so please can you check if your have any other email address registered with us. We take these matters seriously, and I encourage you to reach out to our customer service team again for assistance. They should be able to help clarify the situation and resolve any issues with your account. Thank you for bringing this to our attention, and I hope we can make this right for you.

    • Robert G

      Date: 08/13/2024

      Way.com (airportsparking.com) sold me a long term parking reservation that i couldn't claim. It appeared as a good deal paying $44 for a long term airport reservation that would have cost $77. The issue is that there was no way to use the reservation on site. It was an unmanned kiosk where you essentially scan your entry ticket and use a credit card to pay. I had to pay the regular rate and they said i couldn't get my $44 back. They also told me that I had to resolve the problem with the long term parking. When I called the long term parking lot, they told me that there was no way to refund and i would need to contact way.com. The customer service is inadequate and they don't want to offer any refunds for service not rendered.

      Way.com

      Date: 11/14/2024

      Im sorry to hear about your experience, and I understand how frustrating this situation must be. It sounds like there was a misunderstanding regarding the reservation. When you reserve a spot with us, its important to park in the designated area to ensure your reservation is honored. If you parked in a different space, that would explain the additional charges. I recommend checking the details in your confirmation email for specific instructions about where to park. If you have further questions or need assistance, please reach out to our customer service team, and theyll do their best to help clarify the situation. Thank you for your feedback, and we hope to improve your experience in the future.

    • Jessica S

      Date: 08/09/2024

      This company steals money and changes things you reserve in the app! I have lost a total of $105.61 because of their poor customer service and not having the correct information in the description of the parking services! WILL NEVER USE THEM AGAIN! Customer service is rude and you cant understand them and their English is very broken and they cant understand you either! Terrible company! And just fyi airportsparking.com is part of them! Not airport parking

      Way.com

      Date: 11/16/2024

      I'm really sorry to hear about your experience. Based on your email, I cannot find any records of you contacting customer service. We strive to provide reliable service, and its disappointing to hear we fell short. Your feedback is important, and I recommend reaching out to us at ************ to address your concerns or write us to ****************

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