Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  47627 Lakeview Blvd Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromGerald M

  Date: 07/19/2022

  I usually give a company the benefit of a doubt when I use there service. But never ever again will I use this companies service. First of all I experience false parking rates, automatically charged my credit card without a prereview of charges. Charged me for a spot I didn't even use. Read the reviews and it gave me a confirmation of what I experienced. Customer support and care are great people and doing there job. This is management. No refund, no credit. I wasn't even offered a credit to the account which the policy stated under some circumstances. I also read the company policy which stated cancel before parking ticket time starts. I tried cancelling numerous of times before the ticket time started and kept getting a message error. I called and explained to customer support. By the time I got through to them after waiting the ticket started and they told me the ticket time started. They cannot cancel it. I also mentioned I saw a advertising price of $16 a day which I reserved for 3 days. So why I'm being charged $149.85 plus a outrageous tax of $40.41. Bringing the total to $190.85. This doesn't add up. They're response was send a email to way support.com. So I did and to make a long story short. I got a negative response and no refund. Ok I was clearly a victim of this companies neglegence just like others I read in the reviews. Hopefully BBB can help me get reimbursed. Cause this no way how to do business.

  Way.com

  Date: 07/20/2022

  Hi ******,First, we would like to apologize for your experience at this time. We understand that there was some confusion with the rates, and fees on our platform. Our team will be happy to share information on how to view those rates moving forward. When viewing rates, before proceeding to checkout this information is displayed prior to completing your purchase. Rates are displayed in the calendar by date, so you will have to hover over the day you are looking into and it will display your charges for that particular date. If you were over charged for a service that you did not use, please email [email protected] with any supporting documentation and we will be happy to look into this for you. Thank you for reaching out to us, apologies for this issue. If there is anything else we can help you with, please do not hesitate to contact us.

• Review fromDenise H

  Date: 07/15/2022

  I booked my reservation with Way.com to park my car for 8 days from July 3rd to July 10th of 2022. I paid in full online to receive the advertised rate. I paid $134.10, with ************ of $33.77, which totaled $167.87. As directed by Way, I arrived *** Parking lot at ***************** in *********. While checking in at 5:30am, the rude attendant (*****) told me that I needed to pay an additional fee of $32.69 because it was a holiday weekend. What a bait & switch act! He knew my shuttle was about to leave for the *********** was catching an 8:15am flight. I told him I already paid in full online & showed him my receipt. He said if I refuse to pay the additional holiday up charge fee, he will refund my ********* can go elsewhere. At this time the *** shuttle left without me. Aggravated & extremely upset, I paid the $32.69, & took the next shuttle, so as not to miss my flight. The next shuttle arrived over 40 minutes later! The people I boarded this shuttle with were also up charged, & very upset. I arrived at the gate in ************** as they were boarding the plane, & almost missed my flight. Do not trust the advertised parking rates on Way.com. I will not use this service again.

  Way.com

  Date: 07/19/2022

  Hi ******,Thank you for sharing this information with our team and so sorry for the troubles with your booking. We understand that rates can be confusing and we want to make sure all of our users are aware of the rate that is given upon checkout is correct. Please be sure that in the future you are looking at the description of the location as rates will depend on size of vehicle etc. Each parking location has their own rules when parking so we ask all of our clients to make sure you are carefully reading this information so their is no confusion in the future.Again, we are so sorry for the troubles with your booking. Please feel free to contact us at your earliest convenience at [email protected] as we would be happy to look into this for you. Thanks for taking the time to share this with us, We hope to hear from you soon! Best,Way.com

• Review fromJane N

  Date: 07/12/2022

  We arrived at the Comfort Suites in ****** at 5 AM for our 6 AM flight. We used the reservation given us by Way. When we arrived, the door to the lobby was locked, no one was at the counter, and no one answered the phone that Way provided. We called Way and no one answered. So we drove around and finally found a parking lot, and the shuttle driver drove us to the airport, pointing out another Comfort Inn and Suites closer to the airport. He stated this was probably the hotel we should've parked at but we were unaware that there was another Comfort Inn. When we arrived at the airport, we found that we had lost our flight reservation as we were four minutes late. So we had to sit there for seven hours and wait for the next flight. I called Way during that time and explained what happened. He put me on hold and called the same hotel and stated no one answered. I told him that was no surprise as that had happened to us. He opened a claim and gave us a case number. I emailed the entire story and later that day I received an email stating that they had done nothing wrong. Basically, they claimed that I had lied when they were the liars. They also said they wouldn't give me a credit as I called after my reservation had started That's a joke, right? Considering that I wasted precious time calling them and no one answered. So I called my bank and put a stop payment on my debit card. I also took a photo of the new receipt from the other lot and emailed Way. So far, no response. Hmmmm......would I recommend Way? Would I trust them to get me to the airport in time for my flight? What do you think?

  Way.com

  Date: 07/21/2022

  Hi ****,Thank you for providing your feedback and concerns regarding your experience with our parking facility. Please understand we value your feedback and understand your frustration. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We appreciate you taking the time to reach out to our team, and if you would like for us to assist further regarding your concern, please email our team at [email protected] we will be happy to look further into this for you.

• Review fromLinda C

  Date: 07/12/2022

  I have used this company in the past, no problems. I booked same Hotel Parking lot on line. tried it again today, typed in hotel of choice because facility appeared to be safe, lighting, fencing etc only to arrive and find that the clerk had no conf of booking, called Way, they only had address for my spot and it wasn't at the space I requested. Arrived at hotel which Way had chosen, to find a very insecure lot, shuttle driver ask what air lines we said "KLM" he went directly to Delta, he said here is your terminal, I said, no it isn't, KLM. several delays caused a great deal of concern abt missing flight. I returned to get my car only to find window bashed out. sent info to Way, they shared with me that it wasn't their responsibility to call the hotel. I have done that , no one has returned my calls. This is not a company on the up and up. I strongly recommend that anyone traveling STAY AWAY FROM WAY.COM

  Way.com

  Date: 07/13/2022

  Hi *****, Thank you for your review. Im sorry to hear you had a frustrating experience with our partners lot location. We truly appreciate you bringing this issue to our attention. Our team will be in contact with you regarding your damage to your vehicle. We can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at [email protected] as we would like to make things right with you. Thanks for taking the time to share this with us.

  Way.com

  Date: 07/13/2022

  Hi *****, Thank you for your review. Im sorry to hear you had a frustrating experience with our partners lot location. We truly appreciate you bringing this issue to our attention. Our team will be in contact with you regarding your damage to your vehicle. We can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at [email protected] as we would like to make things right with you. Thanks for taking the time to share this with us.

  Way.com

  Date: 07/19/2022

  Hi *****, Thank you for your review. Im sorry to hear you had a frustrating experience with our partners lot location. We truly appreciate you bringing this issue to our attention. Our team will be in contact with you regarding your damage to your vehicle. We can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at [email protected] as we would like to make things right with you. Thanks for taking the time to share this with us.

• Review fromDi S

  Date: 07/05/2022

  I payed way.com for parking during pride weekend and when my group arrived they said they could not accommodate us because they had more people that could pay cash instead. We all explained that since the spot has been reserved they need to accommodate our car. They flat out refused and told us to contact way.com. When we contacted way.com they stated the form of contact to get a refund was not sufficient and they would not be issuing a refund. Uhh I'm sorry??? You didn't give us the service we payed for, therefore give me my money back. It's that simple. This company is a joke.

  Way.com

  Date: 07/06/2022

  Hi Di Sp,Thank you for providing your feedback and concerns regarding your experience with our parking facility. Please understand we value your feedback and understand your frustration. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We appreciate you taking the time to reach out to our team, and if you would like for us to assist further regarding your concern, please email our team at [email protected].

• Review fromKelcie C

  Date: 07/05/2022

  Booked parking at ****** when we showed up the attendant was asleep and the lot was packed to the gate. The attendant woke up and told us the lot was full. We had to rush to book alternative parking. I immediately called support who kept me on hold for 25 mins and spoke to two people who said they called the lot and now they are saying its not full. Horrible customer service and they would not refund. Will not use this service again.

  Way.com

  Date: 07/06/2022

  Hi ******, Thank you for providing your feedback and concerns regarding your experience with our parking facility. Please understand we value your feedback and understand your frustration. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We appreciate you taking the time to reach out to our team, and if you would like for us to assist further regarding your concern, please email our team at [email protected].

• Review fromDebbie G

  Date: 07/05/2022

  As many other complainants, I arrived at my lot only to find out they were full and was told that Way.com often oversells the availability. We had to scramble to find additional parking quickly or risk missing our flight. I emailed Way.com only asking for them to compensate me for the $14 more that I had to pay or refer me to a manager. They skirted my questions until I pushed, an off shore manager called after 3 written requests. He read from a script. I said i would contact the corporate office to file my complaint. When I called the number I was just routed back to the off shore group and when I asked to speak to the US it was refused. As was my request for the difference. This issue seems to be common with this company causing their customers boatloads of stress and additional monies to be spent. Prior to this experience and the complete lack of customer service, I had been a happy customer and had shared this site with friends and family.

  Way.com

  Date: 07/06/2022

  Hi ******, Thank you for providing your feedback and concerns regarding your experience with our parking facility. Please understand we value your feedback and understand your frustration. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. We appreciate you taking the time to reach out to our team, and if you would like for us to assist further regarding your concern, please email our team at [email protected].

• Review fromJoni C

  Date: 06/29/2022

  I booked parking online for the Ft. ******************. I didnt realize it was from way.com but Ive never had a problem with parking before. Unfortunately after checking in my car and being taken to the airport I spent 4 hours in the airport waiting on a delayed flight. Ultimately the flight was canceled. I called the parking lot, explained what happened and they came back to get me. I was charged $10.12 for the 4 hours and told to call way.com to get the rest of my refund back. I was owed $20.44. I called way.com and they told me to email them. The response was that I couldnt get a refund if I had already checked in. I was suppose to cancel first? I DID NOT KNOW THAT MY FLIGHT WAS GOING TO CANCEL! This company is very unprofessional. Avoid Way.com parking! **** C

  Way.com

  Date: 06/30/2022

  Hi ****,?Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and shuttle experience while using your reservation. Our team will reach out to our partners on your behalf and share this matter with them directly. We want to be sure they are following all guidelines and our expectations for our users at Way.com. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Currently, we understand your frustration and overall issue. Please email our team at [email protected] and send a copy of the flight cancelation information. This information will assist our team with gathering more information so we can look into your issue to have this resolved.

• Review fromKathleen E

  Date: 06/27/2022

  They list garages as havign shuttle services but their terms say that if there ends up being no shuttle, you will not be reimbursed for transportation. They also do not post bad reviews, they will say your revoew is "under review" and only ost 5 star ones

  Way.com

  Date: 06/28/2022

  Hi KW,Thank you for reaching out to our team regarding your concerns.?First, we would like to apologize for any trouble you had with our partner's shuttle service. Please understand that shuttles services are complementary to all bookings and not charged to the customer. Please view your confirmation for more details regarding your booking and our policy. Again, we understand this may cause inconvenience and we apologize for any discrepancies this may cause. Please understand that Way cannot be held liable for non-operable, late, or third-party payments including Uber, Lyft or **** services processed during your travel.???Please keep in mind, Way is only the third-party booking agent, the facility locations provide the services and the shuttles directly. Also, if you have any troubles with your reviews, please reach out to our support team so we can reach out to our partners regarding the display of your review. All reviews are pending approval from our parking locations. Please feel free to reply to this email if you have additional concerns you would like to address regarding this location and their operation.Keep in mind, Way.com is only a marketplace and do not operate these locations directly. Our team is sincerely saddened to hear about the inconvenience this has caused you during your travel.???

• Review fromTodd A

  Date: 06/24/2022

  Their website reserved the wrong day of parking for my event and they wouldnt let me cancel or reschedule. They were rude on the phone and dont even care what you say.

  Way.com

  Date: 06/24/2022

  Hi ****,Thank you for providing your feedback and concerns regarding your experience with our support team. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please email our team at [email protected] so we can assist directly.

  Way.com

  Date: 06/27/2022

  Hi ****,Thank you for providing your feedback and concerns regarding your experience with our support team. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please email our team at [email protected] so we can assist directly.

  Way.com

  Date: 06/27/2022

  Hi ****,Thank you for providing your feedback and concerns regarding your experience with our support team. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please email our team at [email protected] so we can assist directly.

  Way.com

  Date: 06/28/2022

  Hi ****,Thank you for providing your feedback and concerns regarding your experience with our support team. Please understand we value your feedback and understand your frustration regarding the lot being full. As it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please email our team at [email protected] so we can assist directly.