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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.88

    Average of 300 Customer Reviews

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    Review Details

    • Sheena P

      Date: 09/27/2024

      Booked through them twice for parking and had issues both times. Nothing to rectify the situation. One lot told me they have issues with way.com QRcide scanning. I spent 2 hours of my vacation time trying to figure out what to do so I could get out on Sunday when the garage was not attended. The manager was so kind to help figure out a solution. Way.com nothing. Avoid at all costs

      Way.com

      Date: 11/19/2024

      Im really sorry to hear about the issues you faced with your parking reservations. Our customer service is available 24/7, and were truly sorry that you didnt receive the assistance you needed. We strive to provide reliable service, and its disappointing to hear we fell short. Your feedback is valuable, and well look into why you didnt get the support you deserved. Thank you for bringing this to our attention, and we hope for a better experience in the future. Please write to us on *************** if you have any concerns/issues.

    • Erica L

      Date: 09/25/2024

      Before arriving, I called to let them know I was coming. Although the initial phone interaction was not ideal, the driver on the return trip was much friendlier and helpful. He made sure we found our shuttle and assisted with our luggage.

      Way.com

      Date: 11/09/2024

      Thank you for your feedback! We're glad to hear that your shuttle driver provided a friendly and helpful experience. We appreciate your patience during the initial interaction and will use your comments to improve our service. Please write to us on *************** if you have any concerns/issues.

    • Jason F

      Date: 09/25/2024

      For our family cruise trip, we had to bring two cars for our party of 3, including a one-year-old infant. We reserved parking for both cars and although the shuttle for our drop-off at the cruise port was a bit late due to limited mini-bus availability, we eventually made it.

      Way.com

      Date: 11/09/2024

      Thank you for sharing your experience with us! We appreciate your understanding regarding the shuttle delays due to limited bus availability. We're glad to hear you made it to the cruise port despite the hiccup. If you have any further feedback or need assistance, please write us to **************** We hope you and your family had a wonderful cruise!

    • Ximena L

      Date: 09/25/2024

      Very easy to set up parking and easy to navigate app. They loaded and unloaded our bags for us and thanked us numerous times

      Way.com

      Date: 11/09/2024

      Thank you for your feedback! Were thrilled to hear that you found the parking setup easy and the app user-friendly. It's great to know our team was helpful and provided excellent service. We appreciate your kind words and look forward to serving you again in the future!

    • Gael H

      Date: 09/23/2024

      Overall, while there were some hiccups, the experience was manageable, and I would consider using this parking service again in the future.

      Way.com

      Date: 11/09/2024

      Thank you for your thoughtful feedback! Were glad to hear that, despite some hiccups, you found the experience manageable. Your willingness to consider us for future parking needs means a lot. If theres anything specific we can improve on, please write us to **************** We look forward to serving you again!

    • Celia F

      Date: 09/23/2024

      Our return was easy. Despite being told that shuttles loop around every ***** minutes, we, along with over 50 people, all with yellow paper like ours, waited on time for shuttle from Way parking showing up.

      Way.com

      Date: 11/09/2024

      Thank you for sharing your experience with us. Were glad to hear that your return was easy overall, but we apologize for the wait for the shuttle. We understand how frustrating it can be, especially with so many people waiting. Your feedback is important, and well work on improving the shuttle service to ensure a smoother experience in the future. Thank you for your patience, and we hope to see you again!

    • Amaris S

      Date: 09/22/2024

      Im a return customer. Super easy and cheap airport parking services. Can count on them and at a reasonable price.

      Way.com

      Date: 11/09/2024

      Thank you for your feedback! Were thrilled to hear that you find our airport parking services easy and affordable. Your trust means a lot to us, and were committed to providing reliable service at a great price. We look forward to welcoming you back on your next trip!

    • Jayceon M

      Date: 09/22/2024

      It was excellent, no problems at all. Very secure and fast service. Best price ever. Thanks

      Way.com

      Date: 11/09/2024

      Thank you for your fantastic feedback! We're delighted to hear that you had an excellent experience with our secure and fast service. Providing the best price and a hassle-free experience is our goal, so your satisfaction means a lot to us. We appreciate your support and look forward to serving you again!

    • Kailey H

      Date: 09/22/2024

      Great, easy, and fast. Always quality service and timely pick-up and drop-off. I'll definitely use it again.

      Way.com

      Date: 11/09/2024

      Thank you for your kind words! Were thrilled to hear that you had a great experience with our easy and fast service. Consistent quality and timely pick-up and drop-off are what we strive for, so your feedback is greatly appreciated. We look forward to serving you again on your next trip!

    • Madden R

      Date: 09/21/2024

      Booking was easy, and I'm confident the service will be excellent too. Great and friendly

      Way.com

      Date: 11/09/2024

      Thank you for your positive feedback! Were glad to hear that you found the booking process easy and that youre confident in our service. We pride ourselves on providing friendly and excellent service, and were excited to welcome you soon! If you have any questions or need assistance, feel free to write to ****************

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