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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.88

    Average of 300 Customer Reviews

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    Review Details

    • Adam T

      Date: 10/10/2024

      Way Parking provided a quick, easy, and affordable parking experience. The staff was very accommodating and prompt. I would not hesitate to use Way Parking again in the future.

      Way.com

      Date: 11/02/2024

      Thank you for your feedback! Were thrilled to hear that you had a quick, easy, and affordable experience with us. Our team works hard to provide prompt service, and its great to know we met your expectations.

    • Avayah M

      Date: 10/10/2024

      I just wanted to say great job! I had a superb experience with Way Parking. It was easy to find and very close to the port.

      Way.com

      Date: 11/02/2024

      Thank you so much for your positive feedback! Were delighted to hear that you had a superb experience with Way Parking and found our location easy to access. We appreciate your support and look forward to serving you again on your next trip!

    • Sonny H

      Date: 10/10/2024

      The car was already positioned for easy access, allowing us to inspect it quickly and drive right out. The shuttles were prompt and did not wait until they were full before departing. Highly recommended!

      Way.com

      Date: 11/02/2024

      Thank you for your wonderful review! We're glad to hear that you have received a prompt and efficient service. We strive to make your experience as smooth as possible, and its great to know we hit the ***** We appreciate your recommendation and look forward to serving you again soon!

    • Renata H

      Date: 10/10/2024

      Thank you for your reasonable, reliable, and friendly service. We will recommend Way to our friends and certainly use them on our next trip. Great job!

      Way.com

      Date: 11/02/2024

      Thank you for your feedback! Were thrilled to hear that you found our service reasonable, reliable, and friendly. Your recommendation means a lot to us, and we cant wait to welcome you back on your next trip. Great job to you for choosing Way Parking!

    • Candice R

      Date: 10/07/2024

      Booked through Way.com for airport transportation w ************** in ********** ** to *****. Had an issue with pick-up at 10pm from *****, they NEVER CAME and we had to pay to take an **** to the hotel for $55. No one has reached out to solve the issue, or refund our original payment. They said to contact the Radisson PARKING LOT and the PARKING LOT doesn't have a phone #, *************** won't answer their phones and when they FINALLY did answer they said we have to go through Way for any issues since we booked it through Way. WAY.COM DOESN'T CARE.

      Way.com

      Date: 11/07/2024

      I'm really sorry to hear about your frustrating experience. It sounds incredibly stressful. Unfortunately, it seems that communication broke down on several fronts, which shouldnt happen. We will reach out to you for further assistance and clarity regarding this issue so we can work together to find a solution.

    • Brenda L

      Date: 10/06/2024

      Charged an additional $18.45 for extending my parking for another 15 minutes because the shuttle was late, and then full by the time it showed up. Took us 1 hour to get on the shuttle from *********** to ******* parking lot, and Way blamed it on the shuttle service and said I should have read the fine print and they would not give me a refund for that additional time. I would NOT have 'extended' the time my car would be in the parking lot if it weren't for the Way app stating the parking lot was under strict surveillance and my car could be towed. I called Way and spoke to a rep, and then his supervisor (Vishnu), and they would not refund the additional $18.45 that was charged on top of the original cost ($78.07) I had no problem paying. Poor customer service and they don't care about circumstances that THEIR service (shuttle from parking lot) was to provide. I will NEVER use this service again. Also, once I submitted a 'review' of their services, a pop-up message read: "Thanks for your valuable feedback. Your review is currently being looked at. We will publish your review if it matches our publishing guidelines." THAT's why we (as new customers) could not see the poor service others have experienced ... they are MONITORING what gets posted in the reviews and not posting poor reviews!

      Way.com

      Date: 11/07/2024

      Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you faced during your recent parking experience. Its understandable how frustrating it must have been to deal with the shuttle delays and the unexpected charge.We strive to provide clear information about our services, and it sounds like we fell short in this instance. We will ensure this case is passed on to the relevant teams for further review.We want to make this right for you. Our customer support team will get in touch with you to review this case. Please give our team 2-3 business days to get a solution for you.Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.

    • Jake G

      Date: 09/29/2024

      My parking experience with ******************* was challenging, but there were some positive aspects.

      Way.com

      Date: 11/03/2024

      Thank you for sharing your feedback about your parking experience with Way Parking Airport. We're sorry to hear that it was challenging. We value your input, as it helps us improve our services. If youd like to share more details about what worked well and what could be better, wed love to hear it! Please write to us on *************** if you have any concerns/issues. Your experience is important to us.

    • Ben C

      Date: 09/29/2024

      Upon calling for pickup at 8:00 pm, we were informed that the van was en route, a ten-minute drive away. When the van did arrived by 8:15 pm, we contacted the service again.

      Way.com

      Date: 11/03/2024

      Thank you for providing an update on your experience. Its important to us that our customers have a smooth experience, and we appreciate your patience during this situation. If there are any further details youd like to share or if you need assistance, please let us know. Please write to us on *************** if you have any concerns/issues.

    • Ryan D

      Date: 09/29/2024

      The app is user-friendly and easy to navigate. My only concern was the absence of a security lock icon to ensure that the confidential information entered is secure.

      Way.com

      Date: 11/03/2024

      Thank you for your feedback! Were glad to hear that you find the app user-friendly. We want to assure you that your data is safe and secure within the app, even without a visible security lock icon. We prioritize the protection of your confidential information and implement strong security measures to keep it safe. If you have any further questions or concerns, please dont hesitate to reach out!

    • Sonny H

      Date: 09/29/2024

      This was easy to book, had a discount code attached and was a fair price.

      Way.com

      Date: 11/03/2024

      Thank you for your feedback! We're thrilled to hear that you found the booking process easy and that you were able to take advantage of a discount code. We strive to offer fair prices and a seamless experience for our customers. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!

    Way.com is NOT a BBB Accredited Business.

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