Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  47627 Lakeview Blvd Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromedward c

  Date: 03/18/2023

  I booked a week in July and changed it to 8 days. I had no problems obtaining a refund to my credit card because I provided my confirmation number, read all of the information and just gave nothing but the facts, as ******************* used to say on Dragnet.

  Way.com

  Date: 03/24/2023

  Hi ******,We see that on of your reservations has been cancelled and reversed it back on your card as per your request. If you need anymore assistance please reach out to our support team at *************** or ************. Thank you.- Way Team

• Review fromYavor M

  Date: 03/06/2023

  Terrible service! I booked an 8 day parking near ************** but couldn't board the flight so I effectively parked for just 3 hours after the reservation started. I went back to the lot and asked them for a cancelation/refund but they told me I should call way.com's customer support. I called their support number and they told me I should contact the lot. Later I disputed the transaction with the credit card company with no success since way.com indeed has a ridiculous cancelation policy and they don't issue refunds for cancelations after the start of a reservation. I can't believe a serious business offering ********** service would not be able to work out a refund with the third party provider in case of flight cancelations and other reasons outside of the customer's control. Crooks!

  Way.com

  Date: 03/09/2023

  Hi *****,We are sorry to hear about your inconvenience caused due to your flight cancellation. We understands your frustration and we always strive to make things right for our customers. However, please understand that we are a third party online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated for our customers as pe r the contract we have with them. Due to this reason, our cancellation and refund policy doesn't allow us to cancel or refund any reservations after their check-in time due to a personal reason of the customer. We understand that unexpected situations like flight cancellations do happen but the best we can do in such cases is to offer a credit refund for future use after deducting the charges for one day upon providing us with the flight cancellation documents like an email or message from the airlines. In your case it was not a flight cancellation but a different personal situation and you were forced to cancel your flight due to overbooking. This makes it difficult to follow the usual process for flight cancellation issues to get an approval for a refund from the lot. However, as a one time courtesy we would like to offer you a partial refund as credits after deducting the charges for one day. Please let us know if you wish to proceed with the same. Thanks for your understanding and cooperation.- Way Team

• Review fromBasil K

  Date: 02/22/2023

  I would have given them not even one star.The airport parking service they provide it is operated by others that are not all that professional. I return from a trip to find my car locked and no one around. The office was closed. After several phone calls a guy so up to tell me they s**** up. I was try to find a solution to my problem after my trip from 9:30 to 11:00 pm. At some point I consider to check to an airport hotel until next morning. The WAY company that I pay for the service are washing their hands away from the problem and the parking facility have no one other than the parking attendants that claim that we're not working at the day and time I had the problem.HORRIBLE! ***********************

  Way.com

  Date: 02/23/2023

  Hi *****,We are really sorry for the experience you had at our partner's parking facility. Thanks for bringing this to our attention. We couldn't find any reservation record from your email ******************** Could you please help us with the confirmation number of the reservation or email you have used so we can investigate upon the issue? Please reach out to us at *************** or ************ for a quick resolution. We appreciate your understanding and patience.- Way Team

• Review fromMegan C.

  Date: 02/20/2023

  I had no idea when i made my parking reservation that if i needed a refund that it would go through this ridiculous Way.com app. I want my parking fee retuned to my credit card that I paid for it with. It instead deposits it into Waybucks?? There are some very intentionally confusing steps to somehow use the waybucks but the steps that are listed in the email for my cancellation confirmation do not exist on the app. They basically have made it impossible for me to obtain my refund and will keep my paid parking fees that should be refunded to my credit card directly. Do not use this service!!!

  Way.com

  Date: 02/21/2023

  Hi *****,We are really sorry for the inconvenience caused due to our cancellation process. Please note that as per our cancellation policy, if a customer cancels a reservation online that will be credited to them immediately as ********/credits for the convenience of using it for another reservation if needed instead of waiting for **** business days to process it back on their card. However, they can reverse it back on their card anytime if they wants to by contacting our customer success team. We have reversed the charges back on your card as per your request and that will be reflected in **** business days. If you need any assistance for cancellation and refund back on your card in the future, please reach out to us at *************** or ************. - Way Team

• Review fromWill M

  Date: 01/03/2023

  Had an early morning parking booking (~4:30am). When I got there the hotel informed me all of Way.com's reserved spots were all filled but I could park in their hotel spots if I could find one. Unfortunately there were no available spaces and I was forced to find other last minute parking at another lot that was close to double what I had paid Way.com.Way.com refunded me the amount I paid them but would not doing anything in regards to the extra $100+ and risk of missing my flight that their poor planning cost me. Way.com claims they are not at fault if their partner parking lots sell out. At this lot Way.com had their own reserved spots that were full as well as many Way customers who were parking in non-Way.com spots thanks to the generosity of the hotel front desk. Way.com overbooked this lot and would not take responsibility for their actions.Considering all of the other parking companies that are available I would strongly recommend anyone looking for airport parking to avoid Way.com.

  Way.com

  Date: 01/05/2023

  Hi ****,We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are only an online market place and do not operate any of the facilities listed in our website physically. We are liable to pay to the lots as per the contracts we have with them and usually lot full issues happen when unexpected flight cancellations occur and the existing vehicles couldn't get moved from the allotted spots. Most of the time the lot will not inform us about the situation as they will be busy serving their own guests who are paying a higher rate. We will get to know this only when customers call us and inform us about the lot full issue. However, we totally understand your frustration and we always look into our customers issues seriously. Unfortunately, we are not able to refund you the difference of the amount as we don't have an option for it. As a gesture of goodwill, we can offer you a 15% discount on your future orders with us that can be used multiple times. Please reach out to our support team at [email protected] if you need further help on this matter. Again, we apologize for the inconvenience caused to you and we will make sure that such incidents won't happen again in the future. Thanks for your understanding.- Way Team

• Review fromSadi D

  Date: 01/02/2023

  Horrible customer service. The agent had a terrible attitude. This business booked airport parking for a hotel (Ramada) that no longer offers airport parking. I ended up having to pay an extra ****** dollars to park and at another hotel. I called way.com to get a refund and was met with an angry foreign man who basically called me a liar. He reluctantly gave me a refund after having to prove to him that I had to book another airport parking reservation. I will never use them again. They're ignorant and angry and should not be in customer service if the have no etiquette or class.

  Way.com

  Date: 01/04/2023

  Hi ****,We are extremely sorry for the experience you had with us. Please understand that we are a third party online platform and we do not operate any of the facilities listed in our website physically. We are liable to pay to the lots as per the contract we have with them and when an issue with the facility occurs we need to get a proof to keep in our records to support your claim and get a refund approval from them. However, we totally understand your frustration and inconvenience and we sincerely apologize for the negative experience. We would like to offer you a 15% on your future orders that can be used multiple times if in case you wish to use our services in the future without any hassle. Thanks for your understanding.- Way Team

• Review fromVal C

  Date: 12/30/2022

  I used Way.com 12.4.22. Arrived at lot 630am at Hilton in ****** ** since I had an international flight. Hotel lot was full and no parking available. I called Way support. They just said sorry. Did not offer any options of where I could park!! Not knowing the area, I went to longterm airport parking.Paid more than double! I wrote to Way for refund of both my reservation and my out of pocket expense, or the difference. They will no refund the unexpected cost I had to pay due to their poor service and not being able to provide other parking options.

  Way.com

  Date: 01/04/2023

  Hi ***,We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are an online market place and do not operate any of the facilities listed in our website physically. The lot full issues happens when unexpected flight cancellations occur or the lot fails to update the information prior to us. Unfortunately, we couldn't find any nearby alternate parking lot with similar facilities on that day and the available lots were pretty far away from the airport. We totally understand your frustration and inconvenience caused due to this issue and we always look into our customers issues seriously. But unfortunately, we don't have an option in our system to reimburse any amount more than paid to us. The maximum we can offer you is a 15% discount on your future orders with us that can be used multiple times. Kindly get in touch with our support team at [email protected] if you need further help with this issue. Thanks for your understanding.-Way Team

• Review fromJames M

  Date: 12/30/2022

  I rented a parking spot for three days and returned on December 26 at about 2 AM. I texted *** parking and advised I was ready for pick up. They did not show up. I called their number about an hour later and got a voice message that said they were on their way, but their voicemail was full. After about an hour and a half waiting and no response from the company I took a cab to their location at *********************************** in ******* *******. It cost me $40 for cab fare.Upon arrival at the office, they were ********************* line, trying to get their car from one attendant. I was advised there was no shuttle driver because he had left for the evening. There was approximately 50 other people waiting at the airport to be picked up I did not know that the shuttle was not coming approximately an hour and a half later. when I talk to the attendant and asked for a refund, they said they were just a third-party, and the refund would have to come through way.com where I booked it. I finally got my car two hours later it took more time to get my car than it did to fly from ****** to ******* I called way.com and they refuse to give me a refund telling me I had to go through *** parking. When I called *** parking, they said I had to go through way.com. This is a totally unprofessional company which is passes the buck. It doesnt take responsibility to the customers that are paid for their services. I will never use them again and I have disputed my credit card if necessary, I will take them to small claims court.

  Way.com

  Date: 01/04/2023

  Hi *****,We are extremely sorry for the experience you had with our partner's shuttle service. Please understand that we are only an online market place and we do not operate any of the facilities listed in our website physically. Shuttle service is provided as complimentary to all bookings which is provided directly by the lots to the customers and we do not charge anything from our end for it. However, we totally understand the inconvenience you have gone through and we always look into our customers issues seriously. We see that the charges has been disputed from your end. Kindly coordinate with our dispute department to resolve this issue at the earliest. Again, we apologize for any inconveniences this may have caused. Thanks for your understanding and cooperation.- Way Team

• Review fromFU

  Date: 12/27/2022

  I parked my car in the parking lot of one of your partners from Dec 12th to Dec 16th and I am considering a civil claim at this point.I got to the airport and called for the shuttle to pick me up, because that was part of the service. It was about 30 degrees on this day and I waited inside the lobby for the driver.When the driver got to the airport and called me, by the time I walked outside to meet him, he was gone.I called the hotel and explained the driver didnt even wait for 2 minutes before jetting away. They became very rude and defensive and that they will send another driver in 40 MINUTES!!!! 40 minutes when the driver was still probably within the vicinity of the airport and can easily turn around!Mind you, I am asthmatic and had to stay outside in that weather for about ***** minutes; at which point i am wheezing and was going to have an asthma attack.Called again and these people did nothing and didnt care. It was a case of discrimination. Im African, so from my accent you could tell. If I was a white woman, they would never have treated me with so much disdain and contemptible, even after telling them my asthma wont permit me to stand in that cold for long.I ended up taking an Uber. There was no attempt to make things right. And this was what they did on my departure date. I almost lost my flight.Days Inn breached a contract and I would like to take that up with your company because I made the contract with you! I will also be informing the *** on the possibility that this hotel may be using illegal immigrants as their workforce to run this businesses. This is very illegal.

  Way.com

  Date: 01/03/2023

  Hi *******,We are extremely sorry for the experience you had due to our partner's shuttle service. Please understand that we are only an online market place and do not operate any of the facilities listed in our website physically. Shuttle service is complimentary to all bookings which is offered directly by the lot to the customers and is not charged from our end. However, we totally understand the hassle you have gone through and we always look into our customers' issues seriously. Could you please send us the Uber receipt to [email protected]. We will review this issue and get back to you. Again, we sincerely apologize for the inconvenience caused to you and we will make sure that such incidents won't happen again in the future. Thanks for your understanding and patience.- Way Team

• Review fromGenilda D

  Date: 12/26/2022

  I rent the parking space to leave my car for 10 days, when I arrived they said they was close and booked, and can't take any more cars.I almost lost my flight because this company Way.com,

  Way.com

  Date: 01/03/2023

  Hi *******,We are extremely sorry for the inconvenience you had at our partner's parking facility. Thank you for bringing this to our attention. We have escalated this issue to our internal management team for investigation. Could you please share us an alternate receipt of the other parking that you have utilized to [email protected]? We will review it and get back to you. Again, we apologize for the hassle you have gone through. We will make sure that such incidents won't happen again in the future. Thanks for your understanding.- Way Team