Reviews

Review Details

• Review fromBee S

  Date: 07/11/2024

  I tried to terminate services with Tebra as i has decided to wait to open my small business due to the death of my husband. I was told that i could not cancel without paying a huge early termination fee. I explained that i had never used the services so there was no hard work involved with closing the account. The representative told me be careful what i sign and that i had to continue paying. This company continues to block my calls. I will terminate this contract as soon as the year obligation ends. Stay away from this company.

• Review fromMaureen H

  Date: 06/24/2024

  Totally disappointed in their lack of service. No one knowledgeable to talk to, they want a request to talk in person. Then they will set an appointment. I am with patients but their time is more important. Took two weeks to get a copy of contract which I did not sign with them. That is an issue. Also they wanted me to send a copy of all the payments that were automatically deducted from the bank account as they were unsure if they billed me!?! I feel my financial information is not safe with them.I signed with Patient Pop, not them. I did not want to be with this company -I want out. How to reach a person there is impossible.One star only because you have to leave one.

• Review fromAshley M

  Date: 06/24/2024

  In the wake of the recent merger and new features, the journey has been marked by a series of challenges and successes. While the integration process has encountered several bumps along the way, there have been notable highlights, especially in the realm of our customer service.One standout positive amidst the complexities has been our account representative, *********************, DH. Throughout this transitional period, DH has consistently exemplified excellence in customer care. His responsiveness, deep understanding of our needs, and proactive approach have significantly alleviated many of the concerns we've faced. We have also been able to take advantage of some of the new features. Despite the overarching challenges posed by the merger and new features, DH's dedication to ensuring a smooth transition and his unwavering support have not gone unnoticed. His efforts have not only mitigated potential disruptions but have also reinforced our trust in the partnership's long-term viability.As we continue to navigate this new landscape, we remain optimistic about the potential for growth and improvement. While there is still work to be done to streamline operations and fully realize the benefits, DHs exceptional service serves as a beacon of reliability and professionalism in this evolving journey.We have been using Kareo, now Tebra, for many years as we also started our services in 2004. We look forward to continued collaboration and progress, building on the foundation of DH's exemplary customer service as we navigate the path ahead.

• Review fromSamantha H

  Date: 06/12/2024

  Tebra has its pros and cons- it is far and away better than other systems we are in. When it moved from Kareo to Tebra there were a lot of growing pains, but i will say the support seems to becoming better and more comprehensive. The reporting and issues with not a lot of reports being based around contractual (vs. UCR) rates is one of our biggest barriers on top of bugs that have popped up where the expected allowed information doesn't pull in or doesn't pull in right (largely a modifiers issue)- i had that sent in as a request, reiterating the importance of this, years ago with no resolve. Lastly, I do like the tebra paymentst option but there is little support there so I feel that is an area of growth as well- if they could work on that and reporting and those other pieces, I would have very few qualms. Additionally, my rep ****** is super helplful + nice!

• Review fromClara A

  Date: 06/09/2024

  I am dissapointed after getting Tebra EHR for mental health practice. Training is far apart, last session the trainer didnt show up, customer service doesnt answer on time, for the expensive price lacks from rating scales, templates , consent forms, and there are extra payments for credentialing, billing , credit cards. There is not compatibility with many other third parties like website , doc doc or headway. I ask to cancel my account three times and so far, no answer . There are so many other vendors for half of their price with all the forms and services included. I m already more than a month and no calendar, credit card access or prescriptions available , unable to see a patient , yet paying for all the services . Confusing and expensive . I need my money back

• Review fromDelia R

  Date: 06/08/2024

  ************************* is extremely knowledgeable and after a rough start with Tebra, has completely turned our experience around. We are grateful to be working with her!As someone who has done billing and collections for over 20 years and worked with many EHRs, I can say Tebra is the most user friendly system I have used.

• Review fromJames P

  Date: 06/07/2024

  I have been with Tebra for several years and I can say that from a service and support standpoint this system is great. Very easy to use, great customer support and they have been around for 20+ years.

• Review fromKeviene R

  Date: 06/07/2024

  I have a medical office and I contracted with Tebra to do the website. First of all the website was poorly done. The monthly payment for the services rendered that was agreed on was being taken out of my account twice per month. In addition, there were other fees that was being drawn off my card which was never a part of the contract. As a result, I blocked them from my card and asked them to send me a monthly invoice and I will cut them the payment but I will no longer allow them to randomly pull funds off my credit card. Instead, they shut down my website without notice. I had no other option than to take my business else where and I was very happy I did because not only was the quality of the service much better, but the product was also far superior and the cost was significantly lower than Tebra, much to my surprise. Since then, despite the fact that we no longer have any business together, Tebra has been actively trying to invoice my credit card every month. Two month ago they invoiced my card for $609 and the credit card reversed the charge and challenged them. They with **** the charge but did that stop them? No!!!Every month since then, they have still been trying to take funds off my card. Such disgusting and criminal behavior. I will have no other option than to report then to the credit card fraud department. Stay as far as possible from these guys.. If I could give 0 stars, I would.

• Review fromLinda T

  Date: 06/07/2024

  We have used Tebra for years now (previously Kareo) and have always been extremely happy with the service we have received. In particular our Account Manager, ************************* has always been incredible and helpful. She responds quickly to any issues we have and gets involved to get a resolution. Thank you ****** for all of your hard work and your excellent customer service!

• Review fromANGELA G

  Date: 06/06/2024

  We have worked with many other software's and in our experience this software is well adjusted and has all the features that we need. Works well for multispecialty practices. I like that the customer service is immediate and I speak to a Live person. My account representative has been really great and has been able to resolve any issues. She has demonstrated personalized service. I would recommend this software to other practices.