Reviews

Review Details

• Review fromCathy B

  Date: 05/23/2024

  ************************* answered our call. We were fortunate, because he listened and did not just send us on wild good chase but connected us with the representative from ID.me. We had spent 3 hours trying to navigate ID. me. In frustration, we contacted Tebra and received ***** He made a connection with ID.me for us and after several emails with ID.me that failed to produce results, we had a phone and video conversation with ID.me. This took 2 hours. Overall, without ****'s direct help in connecting us, we would still be stuck in the circle of non-working options. **** has patiently answered our ***** questions and has directed us to the right place every time. He answers emails promptly. He deserves a promotion but I would hate to lose him as a trusted resource.

• Review fromAderemi D

  Date: 05/21/2024

  As a psychiatrist, I'm well aware of the fact that we - humans - are neurologically wired to register complaints, but not to underscore good deeds.Well, I must buck the trend here because, when I experienced initial difficulty in my interactions with certain Tebra staff, I took it up at the **Suite level with a Senior Vice-President ******* and she immediately got a FANTASTIC staff-member (K.R.) assigned to me.Following that assignment, I just have to say that between that Senior VP and the Success Coach KR, I have become a very delighted customer and fan of **********************. These people at Tebra go way above and beyond the call of duty to to catalyze customer success.As a result, I hereby unreservedly recommend Tebra, and give HUGE kudos to SVP A.W. and Customer Success Coach K.R.Thank you so much, Team Tebra!Best wishes,*****************************, MD V Psychiatry, LLC.

• Review fromKam S

  Date: 05/17/2024

  Its been a great experience for years when they started as Patientpop. Our patient compliments us on the website, our organic ranking is high, and the platform has numerous features for online booking appts, texting pts, email campaigns, digital intake forms, telehealth, and more.

• Review fromJulie R

  Date: 04/24/2024

  I was seeking an Electronic Health Record (EHR) solution for my private practice to streamline patient scheduling, administrative coordination, electronic prescribing, and eventually incorporate insurance billing. The sales representative assured me that the software would fulfill these needs and more, at a monthly rate of $174, which she confirmed would remain unchanged throughout my anticipated decade-plus use of the software. This verbal assurance instilled confidence in me to proceed with signing the contract.Over the subsequent three weeks, I diligently engaged in online training sessions and configured the software, inputting patient data and directing them to the provided booking platform. However, a month after signing the contract, I received an email from the same sales representative, expressing her apologies for an error in the initial pricing. She informed me that the actual cost should have been $348 per month, a significant 50% increase from what was initially communicated.Understandably, I was taken aback by this sudden discrepancy and expressed my concern regarding the affordability of the revised pricing structure. In response, the sales representative endeavored to negotiate a 50% reduction in cost for the remainder of the contract term, spanning 14 months. However, this proposed solution posed its own challenges, as it would render the software cost-prohibitive beyond the agreed-upon period.Realizing the impracticality of utilizing the software for only a year under such terms, I communicated my reluctance to proceed further, prompting the initiation of a cancellation request. Despite the circumstances leading to this decision, I am now confronted with an early termination fee imposed by the company, which I find unjust considering the circumstances surrounding the pricing discrepancy.I am currently in the process of disputing this fee, as it appears to penalize me for a mistake that was not of my making.

• Review fromCheryle P

  Date: 04/03/2024

  My experience has been awful. No one calls us back and my website has not been accurate for weeks. I have called every day just for **** in customer care to tell me they are still working on it for 3 weeks. Im very disappointed in the resolution of this matter and is the reason I terminated my contract with Tebra. Service was excellent when i was with Kareo. Too bad you guys could not meet their standards.

• Review fromEugene D

  Date: 04/03/2024

  ****************** to subscription, a sales representative called and texted me and my friend multiple times about subscribing to Kareo/Tebra. He lured ** by giving us a 60 day free trial and promised us that we can cancel the subscription anytime before the 60 day trial ends which is free of charge but we have to provide our credit information in order for us to get into the onboarding process for Tebra/Kareo and receive access information. Three days later, I received the onboarding welcome information on June 28, 2023 with every instruction steps to follow which I did. As soon as I logged in to the account, the software was very complicated with lots of confusing information different from what it was shown to me and this was not the kind of EMR software I was looking for. I tried to reach out to the coach staff who is offshore and her schedule is not compatible with my timeline and there were questions she could not answer. The other coach who is also located outside ***************** during the live session was asking for an additional fee for upgrades in order to get the information I want. Subsequently, I registered for two upcoming Webinars and none of them had shown up or responded to my email. On July 11, 2023, one week and 3 days after I signed up from that subscription I sent an email stating my reasons for cancellations such as 1. The software does not offer specific features that support my current practice as physical therapist therefore impacting my work efficiency. The notes revolved on various healthcare professional heading which is set at default, uneditable and not necessarily important in the type of documentation I am looking for. 2. Once I sign the notes, I am unable to edit them anymore. Editing (not addendum) the note is very crucial part of the documentation as often times clinicians make mistakes and changes can happen. 3. Live training time not compatible with my time.***** and others, if you are reading my message, please PM me

• Review fromRebeca T

  Date: 03/29/2024

  I have been facing difficulties with Tebra since day one. They have not followed through with anything they have promised me. I have lost money and have filed several complaints with them, that have fallen on deaf ears. Their practice management system is awful and extremely confusing. Definitely not worth the price or the headache. When I first came across Tebra, I was initially looking for a SEO to improve my websites appearance online and make it more search able. The salesperson gave me their pitch and proceeded to stated that I would get a discount if I also signed up for the practice manager. At first, I was hesitant due to the high bill, but they offered a really good discount, and I figured if it would help with building my business, it was worth a try. It was a complete disaster. I stated multiple times during the sale that I needed a way to work on the go and was told they have an app I could utilize. I also asked multiple times how the billing for insurance worked. It wasn't until training began that I learned the app was only for iPhone, I have an android and no interest in using an iPhone. I then tried to figure out the billing portion and was very confused as the screen shown on the training video was different than what I was seeing. Turns out I had to download a different program. Was never told that during the sale. During the sale they pressed how much time this PM would save me, but the reality is, it didn't save me any time at all. In fact, it cost me more. As a small business owner and a one-woman-show, time is very important and the ability to work on the go as well. I have made multiple complaints and reached out, and rarely hear back. And when they do call, their response is that's just how it is. ****, but that would have been nice to have known all of this before.

• Review fromSherin I

  Date: 03/02/2024

  I'm currently facing difficulties with Tebra's customer service. They have a tendency to overcharge, and their service is subpar. I started with Kareo in 2020, and their services got really bad once Tebra took over everything went downhill. I have attempted to reach out to them multiple times but to no avail. Based on my experience, I would recommend against using their medical records.

• Review fromCraig P

  Date: 02/29/2024

  In late 2023, I was researching providers who could assist my start-up business with our medical billing needs and came across Tebra. I proceeded to leave my contact information and was contacted by a sales rep within a few days. The sales rep delivered his pitch and then began asking me to make a commitment by signing up. I initially rejected the idea of signing up at this point and I was more interested in a free short-term trial to be certain that Tebra could meet my needs. The sales rep countered and offered me a short-term free trial for a couple of months if I signed a contract which would also result in a discount. As a small start-up, I accepted this offer believing that Tebra could meet my medical billing needs and that I would be able to save some money as well for my small business. So, I signed a contract and provided my account information for payments to begin after my trial. At the onset of my trial, I immediately began the process to set-up my Tebra account which included scheduling my first onboarding session with a Tebra trainer. During this initial onboarding session, the trainer was unable to show how Tebra would be able to accommodate the specific ******** billing coding needs for my agencies behavioral health program. I was able to provide the trainer with the exact codes needed for ******** billing and his response was that I needed to find another way of inputting codes to meet the needs of ******** billing. I expressed that these specific codes being provided are a requirement and that I would need Tebra to show me how their platform could accommodate these industry wide billing codes. The trainer was not able to help and my next step was to contact Tebra accounts team to request a solution. They were unable to offer a solution and naturally I requested out of the contract since they would not be able to provide the service. Tebra declined and is currently still seeking payment for a service they knowingly are not providing.

• Review fromBrianna B

  Date: 02/27/2024

  I would not recommend this business for providers or mental health professionals. They will overcharge you for services stating that they charge for accounts rather than usage. When you try to reconcile with them, they will not help and expect you to pay extreme amounts or lock you out of their system. They will place your call on hold or direct your to someone who is not available. I tried to stay with them and have been since 2021. They tell you that the platform is set for clinical assistants and providers but the other features for clinical assistants do not consist of usable features. Most of the platform you have to figure out on your own. The IT will not configure the settings so that your practice can thrive. I have a small business and the refused to understand or accommodate. After months or trying to come to a solution for user capabilities I was informed what you are seeking is not possible. If you try to cancel the service you will not receive a response, only responses to them wanting their money. My business was under the impression of monthly costs to be no more that $250 but is being charged $1,600 a month. Its ridiculous and not worth the hassle to join with this company. Explore other options!