Reviews

Review Details

• Review fromJennifer B

  Date: 09/14/2024

  Do not go with Tebra! They took $10,000 from my special needs daughter. Salesman cld and since i pay her to do misc work in my office, she happened to answer the phone and asked for HER credit card number . From Oct 2022-May 2024 took over $10,000 from her bank account! They told her that they would design a website for my office. I never approved this! They didnt ask for my approval! They offered $1,000 - what a joke. She no longer has access to her money,

• Review fromsusan H

  Date: 09/06/2024

  We signed up with Tebra (When it was patient pop) several years ago. We went through our web page step by step to set things up. They made changes I felt needed to be done whether it be the wording or the color used. This is the best webpage we have had and I find it is easy to use to find what you are looking for. If I need changes (such as team pictures etc.) it is taken care off in a couple of days. I know I can email or call at any point if there is a problem and be connected with the correct person to handle what I need.

• Review fromDaniel B

  Date: 09/03/2024

  We have been a very satisfied medical clinic of Tebras since 2017. They have successfully managed our website and SEO ad words, which have resulted in many hundreds of new patients each year. Their ****** Local results have been amazing. They are fast and responsive to requests, and always look out for the best interest of our clinic. They have been especially innovative with our SEO and blogging services. Tebra has redesigned our look and services to keep it fresh throughout the years, and our patients are always happy with our branding. We are truly happy that they are one of our long-term vendors. We would recommend to any medical clinic that is wanting to grow and retain their patient base.

• Review fromErica G

  Date: 08/30/2024

  So many bugs and glitches with their software after Kareo was bought by Tebra!

• Review fromEric N

  Date: 08/29/2024

  After many years and many digital marketing firms that never promised half of what they delivered, Tebra has stepped in and taken care of most of our marketing needs. They are quick to address any concerns and have improved our ****** rankings considerably.

• Review fromSheetal D

  Date: 08/16/2024

  Unfortunately I signed a contract with Tebra back in April with the understanding they could do transfer from an existing account. It is now August and they were unable to deliver. They did cancel my contract however that took months to get done and they have been billing me for hundreds of dollars for months. Every time I would email the account representative they would tell me the credit will come through and I wont be billed. It never did so I disputed the charge and now theyre sending me to collections. I called , emailed, for days and days and cant get anywhere. This is so frustrating that they just keep billing on non-existent accounts.

• Review fromMelissa W

  Date: 08/02/2024

  In trying to decrease my level of service with Tebra (we are winding down our clinic) I had to sit on hold multiple days for multiple hours. I was then told different information from different service providers about what was needed to end my service. Each time the answer was convoluted and hard to understand.The service providers then become extremely rude when I ask clarifying questions- they do not want me to ask anything. They insisted on saying the same confusing information again and again until my time to handle the situation was used up. When I finally thought I understood and had a good plan, they sent a follow-up email at my request with dates a month earlier than what we said. I then had to call back to get it corrected (another few hours of my time). They said they had corrected their error and I requested a follow-up email but this time never got it. They then turned off our services a month before we asked. Given I didn't have the follow-up email, I had to call them again. They said they had no record of my calls. They then said they would be happy to turn our service back on. A week went by without any changes. We are a medical office taking care of patients and this has been hugely problematic. I then called again to say please leave it off. In trying to convey this and clarify that we would not be billed, the person "helping" me, was talking and explaining a lot but nothing that had to do with my problem. He would not let me interrupt to try to bring the conversation to what I needed. He became extremely rude and controlling. I had to **** to interrupt him and finally get him to hear my problem and present an actual solution. When I requested he send me a follow up email confirming our discussion and solution he refused to put into writing what he verbally told me. When I insisted I wanted an email with our converesation in writing he said he would not do that and hung up on me.

• Review fromStacie A

  Date: 08/01/2024

  Tebra is a scheming company. When I called to cancel my subscription with them, they kept me on hold indefinitely at least 5x- I had to hang up after 30 minutes each and call back. They then told me that "a request has to be made 10 days prior, then 2 weeks prior, then 30 days prior." They refused to speak to me, and then took 2 weeks to close my subscription. Also "we do not work on the last two days of the month. So- requests made during that time will not be honored." My request was made 2 weeks ago in writing. All in all their customer service is not professional, they do not listen and are obviously trained in how to pacify people through coercion and lies. They then sent me an email stating that I still may be charged for an additional month. DO NOT USE them if you have any kind of business that you value.

• Review fromJeffrey A

  Date: 07/29/2024

  The billing software ***** and they use misleading tactics to onboard you. Their is no try period so you are just **** with what they show you on the demo and not the real software. The customer service department is great with certain departments and horrible with other ones. I would get a response within 48 hours and other times it would take 2 weeks. Their are plenty cheaper alternatives then this product please avoid at all cost.

• Review fromSummer B

  Date: 07/16/2024

  I am writing to express my profound dissatisfaction with Tebra. I initiated an account with them on 4/25/24, only to cancel it within four hours due to their failure to deliver on promises made during their demo. Specifically, their platform did not provide the behavioral health support that was assured to me by their sales rep, constituting a clear bait-and-switch tactic.Despite canceling my account promptly and using none of Tebras resources or services, I have been wrongfully charged $1,788. This charge was made against my card without authorization, despite Tebra's promise of a 60-day no fee sign-on period. I had even reluctantly agreed to pay a $250 settlement fee to resolve the issue, but this charge was never invoiced or processed.***** Fargo reviewed the dispute, found Tebra in the wrong, and reversed the charge. Despite this, Tebra continues to harass me with threats to send my account to collections and claims I am "lucky" to have the opportunity to resolve this. This ongoing harassment is wasting my valuable time and causing undue stress. As a healthcare professional, my time is crucial for attending to my patients, and Tebras unethical behavior has been a significant distraction and stressor.It is unacceptable for an EHR company, which should have its clients' best interests at heart, to engage in such deceitful practices. The hundreds of complaints filed against Tebra on the BBB alone in the past year reflect a troubling pattern of misconduct. Moreover, numerous forums and pages on Reddit and ******** are filled with similar Tebra horror stories.I demand that Tebra immediately cancel the unauthorized $1,788 charge, cease all further collection actions, and remove any associated fees. This behavior is not only unethical but also harmful to the very healthcare providers who rely on these systems to care for their patients.I urge the BBB to take serious action against Tebra to prevent them from continuing to rip off and mistreat their clients.