Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,412 total complaints in the last 3 years.
- 464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting charged by GoDaddy for a product I don't use. I have called in multiple times to get it canceled and was told that they wouldn't charge me any more but I'm still getting charged. I dnt know what to do if the company won't stop charging my bank account.
Business Response
Date: 09/12/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 3, 2022, our customer initiated a free trial of *********************** Websites + Marketing (W+M) Basic product. W+M is a proprietary,do-it-yourself, template-based product to construct a website.
On June 21, 2022, our customer renewed their W+M for a one-month term and in a separate transaction, upgraded their existing builder to W+M Ecommerce, giving them the ability to sell products online.
Per our customers account preferences, GoDaddy automatically renewed the service in question on August 13, 2022, and September 3, 2022; in good faith to honor agreements with our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We have resolved their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyInitial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have serious problem with one of their staff.... that person were very very rude and refuse to cooperation at all. this person name is ******* and this person refuse to allow me speak with this person's manager in order for me to file complaint against this person. this person tries to stop me from speak with the manager. I asked same question repeatedly but this person name ******* repeatedly dodged my question and won't even answer my question at all and still ignore my questions. I demand that ******* to be punish for the action. please have customer relation to contact me thru email. thank you. *****Business Response
Date: 09/13/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our sincere apologies for our customer's most recent experience with our ************* Staff, as this isn't the level of service we aim to provide. We will also see that their interactions with our Care Staff are reviewed to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to request additional details. However, we remain available to work with them until their concerns have been addressed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddy
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