Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 459 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to contact the team for months to finish uploading pictures/info to the site as agreed. All photos have not been uploaded, drop down menus (as I requested ) are not functional as well as other things. The team agreed to fix/input all these items at the end of our call. Some of this has been done. I tried to call the team this week and once again no answer. Godaddy is Not keeping the part of there terms. The last person with godaddy I talked to this week ( customer service) and said I would have to buy the service to fix the problem. Im seeking legal council at this time l. I have since hired another company to do the website.
Business Response
Date: 10/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On February 14, 2022, our customer purchased a ****************************** (WDS). This service enlists GoDaddys ************** Services Team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built.
Between February 14 and March 31, 2022, our WDS Team attempted to work with our customer to satisfy our customer's design needs. While their website design was not published on March 31, 2022, our WDS Team provided our customer with their next steps and agreed to continue working with them to tweak their website to their satisfaction.
Our customer contacted our ************* Team on October 12, 2022, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.?
Our WDS Team has offered to continue working with our customer in an effort to help them perfect their website. Additionally, the service is not eligible for a refund. We encourage them to continue working with our WDS Team to complete their project.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
************
Office of the *** GoDaddyBusiness Response
Date: 10/24/2022
Thank you for the opportunity to address the customers additional concerns.
This office has attempted to connect with our customer to discuss their concerns further. These efforts have been unsuccessful to date, but we remain available to connect with them at their convenience. We can be reached via email at ***************.
Thank you again for the opportunity to address the additional concerns presented by the customer.
Kindest regards,
******************;
Office of the *** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several products from this company that are simply not working.. emails, website is down. I have called this company several times only to be left on hold for over an hour with no resolution. I need to hear back from someone. IMMEDIATELY!!Business Response
Date: 10/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
After reviewing our customers account, both their website and email are functioning properly. If they are still experiencing technical difficulties, we would encourage them to contact our ************* team (Care) for assistance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and regret to hear of the extended hold time to reach ************************************ has attempted to connect with our customer to discuss their concerns, however, these attempts have been unsuccessful to date. We remain available to connect with them and can be reached at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******************;
Office of the ***** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want them to stop billing me for a service I never got they just sent me new billing for ********************************************************************************************************************************************************************************* againBusiness Response
Date: 10/21/2022
FreedomVoice, a GoDaddy company, provides small business telecom solutions.
Upon conducting business with FreedomVoice, our customer acknowledged and accepted our agreements, found at https://www.freedomvoice.com/terms-conditions.
On February 21, 2018, our customer activated their ********************** account. Our customers services were suspended on August 2, 2018, due to non-payment.
On September 2, 2022, our customer contacted our support center regarding their account and made a payment in an attempt to reactivate their 888 number.
RESOLUTION:
FreedomVoice upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been unsuccessful in connecting with our customer. We welcome the opportunity to work with our customer to resolve this matter and can be reached via ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyBusiness Response
Date: 10/23/2022
Thank you for the opportunity to address the complainants additional concerns.
We will respect our customers request and not attempt to contact them further; however, we are unable to provide technical support or billing assistance without speaking with them.
This office, as well as our FreedomVoice team, remain available to connect with our customer at their convenience to discuss their concerns further.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
******************;
Office of the *** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to access my account for the past 2 days. I initially called GD 10.16.22 And was continuously placed on hold. The length of the unresolved call lasted 1:20 minutes (which I posted to FB). We are a faith-based organization and was unable to post from our GD site yesterday, simply because both agents (who had me check my DNS config, which has nothing to do with the sign-in issue) & supervisors were unknowledgeable (or refused) to resolve an escalated call. After 1 hour and *************************************************** AFTER I advised the 1st tier agent I would be unavailable after such a lengthy time spent on the call with no resolution. I even went to ******** to post the ridiculous time spent accomplishing nothing. And yes again we were unable to post our monthly articles. I'm sincerely not understanding what is going on with GD. THis morning I spoke with a 1st tier agent (******) who was just as ineffective and rude, and offered a 24-hour call back!. At this point I would like every dime invested with GD refunded. This has been a complete disaster and has affected our client base and outreach considerably.. Absolutely appalling!Business Response
Date: 10/24/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 16, and 17, 2022, our customer contacted our *********** for assistance in regaining access to their GoDaddy account. Our ************* representatives assisted our customer to the best of their ability; however, they were still not able to access their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since been in contact with our customer and is working with them toward resolving their concerns. We encourage our them to follow up with our office directly if they are still not able to reset their password and regain access to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy has predatory business practices on their monthly plans as they charge full service months on their, but when turned off (expired card or any other reason) even after you paid the full balance due, they keep the websites off, this happened to me with multiple websites and when I called to complaint after being a customer for 7+ years and spending over $4k a year on different products with them *******, a hosting supervisor started putting words in my mouth, saying I was requesting credits (when i never did such thing) then proceeded to claim there was no one else, nor another point of contact I could talk to (which is clearly not true) and started being very rude and non appreciative of a paying customer.Business Response
Date: 10/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer utilizes *********************** Websites+Marketing (W+M)platform. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On October 17, 2022, our customer contacted our *********** to discuss their billing concerns in relation to downtime with one of their websites.
After a W+M site expires, GoDaddy provides 10 days of live site service without receiving payment from our customers. When the 10-day period ends, the site is suspended for nonpayment. Godaddy then holds the website data for an additional 10 days before the site content is deleted. In total, GoDaddy provides 20 days of service without payment prior to cancelation.
Upon renewal, customers may need to republish their website in order to bring the content live again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
Our office has connected with our customer to discuss their concerns. As a gesture of goodwill, we have renewed their website builder for a one-month term at no cost to them.
Kindest regards,
*****************************
Office of the *** -GoDaddyInitial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy is in the business of stealing domain names. That is not fair to new business owners as we are scraping up money to start a business as is. They first said it was a *****, then when I come back (after leaving it into my cart) it's $69 through "their" broker. I'll go to another site and it's marked "unavailable" . Again, this is not fair to consumers. It may not be against the law but it is unethical. I will NO LONGER continue to do business with this company and will also file a complaint with my attorney general and the ***** I hope this company get hit with a class action law suite. and have the decency to release my domain name "shedenlew consulting llc". Yes they stole that.Business Response
Date: 10/17/2022
Thank you for the opportunity to address the complainant's concerns.
The complainant does not appear to be a GoDaddy customer from the information provided.
In October 2022, the complainant processed an inquiry on GoDaddy.com for the domain name in question. GoDaddy makes every attempt to register our customers' requested domain names. As part of this process, we process multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is registered, we will show the domain name as available to register. In rare instances, false positives occur, where a domain name that is already registered shows as available for a new purchase registration.
According to a public WHOIS lookup, the domain in question was registered on April 22, 2021. GoDaddy has no affiliation with the domain name in question other than being its Registrar.
RESOLUTION:
Domain names are registered on a first-come, first-serve basis. GoDaddy does not and has never participated in "domain front-running" or registering domain names after a registration search in an attempt to profit from the domain. Should the complainant wish to pursue the domain further, they can consider options such as GoDaddy's ********************* or placing a backorder on the domain.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are numerous issues with the response from Go Daddy.
1.Per Go Daddy: On September 9, 2019, our customer purchased a hosting migration from the old Hosting Web Deluxe Linux plan to the new Hosting Web Deluxe Linux cPanel plan. We completed this migration on September 9, 2019, and advised them to change the domain on the hosting plans and update the ** address in the domain's DNS; however, they have not completed these steps.
This is not factual. I actually purchased a $99 migration from Go Daddy. THEY were supposed to migrate my site since I paid for it. They never did.
2. Per Go Daddy: On October 5, 2019, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
I had purcahsed a 5 year plan 09/5/2019 to replace the current plan which was set to auto renew. There is no reason why this should have autorenewed 10/5/22.
3.Per Go Daddy: On October 14, 2022, our customer contacted our ************* Team via phone, and our Team provided them with an additional year on their new hosting at no cost.
This is not an acceptable resolution. I paid for a migration that never happened and three years of double payment.
Business Response
Date: 10/17/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 9, 2019, our customer purchased a hosting migration from the old Hosting Web Deluxe Linux plan to the new Hosting Web Deluxe Linux cPanel plan. We completed this migration on September 9, 2019, and advised them to change the domain on the hosting plans and update the ** address in the domain's DNS; however, they have not completed these steps.
On October 5, 2019, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 14, 2022, our customer contacted our ************* Team via phone, and our Team provided them with an additional year on their new hosting at no cost. However, they have not changed the domain names on the hosting accounts or updated the ** address as requested. The following article will walk them through these changes: https://www.godaddy.com/help/change-the-domain-in-my-linux-hosting-account-16163. We recommend they contact our ************* Team if they need additional assistance with these items.
Furthermore, we encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following article will walk them through these changes: https://www.godaddy.com/help/turn-off-auto-renew-20008.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyBusiness Response
Date: 10/20/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. GoDaddy completed our customer's migration on September 9, 2019. We also advised them the same day of the requirement to change the domain on the hosting plans and update the ** address in the domain's DNS. The notification also explained that not completing these steps would result in downtime for their website.
Eventually, on October 17, 2022, our customer updated the domains on the hosting accounts as requested and turned off their auto-renewal settings on their old hosting account.
GoDaddy has already provided our customer with a courtesy renewal on their new hosting plan that added one year. As an additional courtesy, this office has renewed our customer's new hosting plan for another two years, a total of three years of hosting at no cost to them. Moving forward, our customer will be responsible for renewing all products in their GoDaddy account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an business email account/Domain which was paid for 1 year in advance. I have been without email access for 23 days, I have called multiple times getting no results and my business being damaged and injured, causing me mental stress. After reading complaint reviews, this seems to be an alleged customary practice of Godaddy, I do understand the importance of security, but this does not satisfy the damage I have suffered due to being blocked from my personal information, business contacts, revenue, future revenue, clients, future clients that has caused irreparable damage, As a consumer I am due fair and honest service, there should always be a backup/alternative on a platform of this magnitude, it's so much alleged fraud someone could be going through all emails in the system and stealing one's identity on a mass scale. According to FTC electronic consumer transactions involving Automatic Funds Transfer paid and not having access to services, one has paid for is wire Scam/fraud.I look forward to getting this resolved, and stop the massive revenue loss/damage my business is suffering due to Godaddy's actions of 23 days disconnecting my business email from the Exchange Server and leaving my business without any solutions. Customer Acct #****Business Response
Date: 10/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 15, 2021, our customer purchased a domain for a one-year term along with Domain Ownership Protection (********* is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be cancelled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.
GoDaddy sent renewal notices prior to expiration, including on August 17 and September 11, 2022. GoDaddy also sent notices after expiration on September 21 and 28, informing our customer the expired domain was at risk of being suspended unless additional action was taken. Account management is a customer responsibility.
In this case the DOP service functioned as advertised, keeping the domain from being removed from the account.
On October 17, 2022, GoDaddy renewed the expired domain as a one-time courtesy. Once the domain was renewed, our customers email began to function as intended.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer to address their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
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