Reviews
This profile includes reviews for DD214 Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 652 Customer Reviews
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Review fromStephen D
Date: 12/30/2023
Pro: Delivered via email much quicker than I anticipated. Con: Quality of the pdf file was disappointing, Very dark and difficult to make a legible copy.DD214 Direct
Date: 03/05/2024
Thank you for sharing your feedback with us. We're pleased to hear that you found the delivery of your document via email to be quicker than anticipated. However, we're sorry to learn that the quality of the *** file was disappointing and made it difficult for you to produce a legible copy. It's important to note that as a third-party service provider, we rely on the documents provided to us by government agencies, and unfortunately, the quality of these files is beyond our control.We receive the documents in the format and condition provided by the government agencies and strive to deliver them to our clients as accurately and efficiently as possible. However, we acknowledge that there may be instances where the quality of the files is not up to the standards expected.We apologize for any inconvenience this may have caused you and appreciate your understanding of the situation. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We're here to help and are committed to ensuring your satisfaction with our services. Thank you for choosing DD214 Direct, and we hope to have the opportunity to serve you again in the future.Review fromDonald T
Date: 12/30/2023
I had absolutely no issues receiving my DD214! Thanks a million!DD214 Direct
Date: 03/05/2024
Your 5-star review made our day! We're overjoyed to have met your needs and delivered an exceptional experience. Thank you for choosing us and for sharing your positive feedback.At DD214Direct, we take great pride in assisting veterans and their families with the retrieval of their DD214 documents, offering a valuable and essential service that cannot be replicated by individual efforts or government agencies.Even in today's ever-evolving landscape, with its unique challenges and changing circumstances, we remain dedicated to helping as many veterans as possible. Our resources and expertise allow us to navigate and represent individual veterans in front of various independent federal, state, and territorial government agencies, ensuring swift access to evidence of their honorable service and veteran benefits. Whether it's expedited processing for select groups, a standard processing time for others, or potential delays due to external factors, we are committed to providing the fastest and most reliable path to obtaining your records.Our streamlined process, developed over the years, enables us to work efficiently with different agencies, ensuring a hassle-free experience for our clients. We understand the importance of convenience, and our goal is to help you retrieve your DD214 and military records from the comfort of your own home.Your review reinforces our dedication to delivering exceptional service and prioritizing your experience and satisfaction. We are honored to have clients like you, and we appreciate your trust in our services. Thank you once again for sharing your experience with us and the community.Review fromGary C
Date: 12/29/2023
fast ****************, everything they said they were going to do happened fastDD214 Direct
Date: 03/05/2024
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our fast service and that we were able to provide you with everything you needed.At DD214Direct, we take great pride in assisting veterans and their families with the retrieval of their DD214 documents, offering a valuable and essential service that cannot be replicated by individual efforts or government agencies.Even in today's ever-evolving landscape, with its unique challenges and changing circumstances, we remain dedicated to helping as many veterans as possible. Our resources and expertise allow us to navigate and represent individual veterans in front of various independent federal, state, and territorial government agencies, ensuring swift access to evidence of their honorable service and veteran benefits. Whether it's expedited processing for select groups, a standard processing time for others, or potential delays due to external factors, we are committed to providing the fastest and most reliable path to obtaining your records.Our streamlined process, developed over the years, enables us to work efficiently with different agencies, ensuring a hassle-free experience for our clients. We understand the importance of convenience, and our goal is to help you retrieve your DD214 and military records from the comfort of your own home.Your review reinforces our dedication to delivering exceptional service and prioritizing your experience and satisfaction. We are honored to have clients like you, and we appreciate your trust in our services. Thank you once again for sharing your experience with us and the community.Review fromCarolyn B
Date: 12/29/2023
****** assisted me in the most professional manner today... thank you for your availabilityDD214 Direct
Date: 03/05/2024
Thank you immensely for your fantastic 5-star review! We're thrilled to hear about your positive experience with ****** at DD214 Direct.It's wonderful to know that ****** assisted you in the most professional manner, and we're delighted that she was able to provide you with the help you needed. At DD214 Direct, we pride ourselves on our commitment to professionalism and exceptional customer service, and we're thrilled that ****** exemplified these qualities during your interaction.Your appreciation for our availability means a lot to us. We understand the importance of being accessible to our clients and strive to be there for you whenever you need assistance. We'll be sure to pass along your kind words to ******.If you ever require further assistance in the future or have any questions, please don't hesitate to reach out. We're here to help and are dedicated to providing exceptional service to all our clients.Thank you once again for choosing DD214 Direct, and for allowing us the opportunity to assist you. We truly appreciate your feedback and look forward to continuing to exceed your expectations in the future.Review fromJames C
Date: 12/25/2023
Placed order for my DD214 back on April 1st, 2023. (April ***** Day). Month after month goes by and when I reach out to them, am told the ************ has a backlog of requests be patient. Here it is now December 25th, 2023 and still no DD214!!!! Looks like Im the Fool for trusting my money with these guys. Dont waste your time, order from another business that actually takes their business seriously! (Especially Marine Veterans!!!!)Review fromJohn H
Date: 12/23/2023
Outstanding service, much quicker than I anticipated. I requested my Army DD-214 for my 3 years service thinking all pertinent info would be on it, I also received my DD-214 from my earlier service in the Coast Guard without even requesting it. I am very satisfied with DD-214 Direct and would recommend it to anyone.DD214 Direct
Date: 03/05/2024
Thank you immensely for taking the time to share your outstanding 5-star review! Your feedback means the world to us, and we're thrilled to hear about the exceptional experience you had with DD214 Direct.We understand that obtaining military documents can often be a complicated and time-consuming process, which is why we prioritize providing prompt and efficient service to our clients. It's incredibly gratifying to know that we were able to exceed your expectations by delivering your Army DD-214 much quicker than anticipated.Moreover, we're delighted that you received your DD-214 from your earlier service in the Coast Guard without even requesting it. At DD214 Direct, we strive to go above and beyond to ensure that all pertinent information is included in our clients' documents, even if it pertains to previous military service.Your satisfaction is our top priority, and we're honored that you would recommend DD214 Direct to others. If you ever find yourself in need of our services again in the future or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way and are committed to providing exceptional service to all our clients.Once again, thank you for choosing DD214 Direct, and for allowing us the opportunity to serve you. We truly appreciate your recommendation, and we look forward to continuing to exceed your expectations in the future. Your satisfaction is our ultimate goal, and we're dedicated to ensuring that you have a positive experience with us.Review fromJames M
Date: 12/21/2023
Very fast delivery and provided me with exactly what I needed. I lost my original DD 214 and they emailed me a new one in three daysDD214 Direct
Date: 03/05/2024
Thank you so much for your outstanding 5-star review! We're thrilled to hear that you had a positive experience with DD214 Direct.Losing important documents like your DD214 can be incredibly stressful, and we understand the urgency of needing a replacement quickly. We're delighted that we were able to provide you with exactly what you needed in a timely manner, emailing you a new DD214 within just three days.At DD214 Direct, we strive to make the process as efficient and hassle-free as possible for our clients, especially in urgent situations like yours. We're committed to providing fast delivery and accurate documents to meet your needs effectively.If you ever require our services again in the future or have any questions, please don't hesitate to reach out. We're here to help and are dedicated to providing exceptional service to all our clients.Thank you once again for choosing DD214 Direct, and for allowing us the opportunity to assist you. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations in the future.Review fromHoward H
Date: 12/21/2023
Thanks so much for your prompt response and follow through. I had no response going through government channels at *********************. Received a copy of my discharge records within days after contacting DD214 Direct. Thanks again.DD214 Direct
Date: 03/05/2024
Thank you for your fantastic 5-star review and for sharing your experience with DD214 Direct! We truly appreciate your feedback and are thrilled to hear that our prompt response and follow-through met your expectations.Navigating government channels, especially when dealing with important documents like discharge records, can be a daunting task. We understand the frustration that can arise when faced with unresponsiveness from such channels. That's why we're dedicated to providing an alternative solution that is efficient, reliable, and, most importantly, responsive to our clients' needs.It's wonderful to know that we were able to step in and provide you with the assistance you needed when other channels failed to deliver. We pride ourselves on our ability to deliver results promptly and effectively, and we're delighted that we could provide you with a copy of your discharge records within days of your contact with us.At DD214 Direct, we're committed to providing exceptional service to all our clients, and we're grateful for the opportunity to have served you. If you ever require our services again in the future or have any questions, please don't hesitate to reach out. We're here to help and are dedicated to exceeding your expectations every step of the way.Once again, thank you for choosing DD214 Direct, and for allowing us the opportunity to assist you. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future.Review fromLawrence C
Date: 12/20/2023
$99 for a cover letter and a photo of my DD214 is a little rich, especially given the fact that I have it here somewhere. Nonetheless, I have it now and in a form I can use for my drivers license in **********, so theres that. The federal government shouldnt do its veterans this way by king with a third party to provide a copy of a well earned honorable discharge for only $99.Review fromCheryl R
Date: 12/18/2023
My order was easy I ordered on-line but did not receive email I phoned when I received a survey letting them know I had not received Dd2144 yet Operator immediately emailed me a copy and put a copy in the mail I received copy in todays mail I will use this service againDD214 Direct
Date: 03/05/2024
Thank you for your exceptional 5-star review! We're thrilled to hear that you fimd our process easy. Efficiency is paramount to us, and we're delighted that we were able to meet your needs swiftly. At DD214 Direct, we offer two options: Digital Express and Basic Express. With Digital Express, you receive an electronic copy, allowing for quick access and usability in any legal capacity. On the other hand, Basic Express provides a physical copy delivered by mail at a more affordable rate.We at DD214 Direct take great pride in assisting veterans and their families with the retrieval of their DD214 documents, offering a valuable and essential service that cannot be replicated by individual efforts or government agencies.Even in today's ever-evolving landscape, with its unique challenges and changing circumstances, we remain dedicated to helping as many veterans as possible. Our resources and expertise allow us to navigate and represent individual veterans in front of various independent federal, state, and territorial government agencies, ensuring swift access to evidence of their honorable service and veteran benefits. Whether it's expedited processing for select groups, a standard processing time for others, or potential delays due to external factors, we are committed to providing the fastest and most reliable path to obtaining your records.Our streamlined process, developed over the years, enables us to work efficiently with different agencies, ensuring a hassle-free experience for our clients. We understand the importance of convenience, and our goal is to help you retrieve your DD214 and military records from the comfort of your own home.Your review reinforces our dedication to delivering exceptional service and prioritizing your experience and satisfaction. We are honored to have clients like you, and we appreciate your trust in our services. Thank you once again for sharing your experience with us and the community.
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