Reviews

Review Details

• Review fromRobin W

  Date: 12/21/2022

  ***** came to complete my service today and she was AMAZING. Very thorough and detailed. I was grateful for her expertise.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Robin,

  Thank you for your wonderful feedback! We're thrilled to hear that Bobbi provided you with exceptional service and that you appreciated her thoroughness and expertise.
  
  At Ecoshield, we are dedicated to delivering high-quality service, and it’s great to know that your experience met your expectations. Your kind words will be shared with Bobbi and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromRachael M

  Date: 12/06/2022

  Ive had 3 services so far (no they did not help with my mice issue.) I was told I was NOT under contract. *** lost my job, ** having to downsize and move into an apartment complex so I am unable to continue using them plus I can no longer afford them. They wont close my account until Ive paid a cancellation fee. Talk about having no compassion for people or wanting to help them when their world is falling apart. Do NOT EVER use them!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rachael,

  Thank you for sharing your experience. We understand the difficulty of your situation and want to clarify that we aim to be transparent with all service agreements. It’s important to us that you feel supported during this time, and we’d like to look further into your account to help resolve this.
  
  Please reach out to our Customer Feedback Team at [email protected], so we can assist you directly and work towards a fair solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromKH H

  Date: 11/29/2022

  Horrible service! BE CAREFUL I signed up for their service since Sping 2022. They probably came out and did the tasks about 5-6 times (included 2 touch up). The only good dates were the 1st and the 2nd touch up, since they want to earn the business (money!). The rest was horrible. The technician barely did anything. They probably spent ***** minutes work on the **** sqft house (outside), and the rest of the time sitting in their truck doing paper work on the phone!When I want to cancel they threatened me about premature cancelation fee, which the saleman agree to me there is no fee when canceling. And because of that, I know I was signup more than full price!Horrible service! BE CAREFUL They will trap you into the service and take your money, trained their service rep to be NICE and lying to get more of your money again.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi KH,

  Thank you for sharing your experience. We regret that you feel our service didn’t meet your expectations and understand your concerns regarding the cancellation process. While we aim to ensure all customers are aware of the service agreements, we appreciate your feedback and want to resolve this as quickly as possible.
  
  Please contact our Customer Feedback Team at [email protected], so we can look into your situation further and work toward a resolution that reflects our commitment to customer satisfaction.
  
  Best regards,  
  Customer Feedback Team

• Review fromRyan D

  Date: 11/22/2022

  Awful customer service. They cancel appointments without advising customer then reschedule days later without consulting customer. No apologies for not showing up when I called them to request another date/time. Agent stated that they weren't the one who canceled so didn't seem like she understood why she should be apologizing. I requested to speak to a manager. We will see if I hear from them.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi RC,

  We appreciate you sharing your concerns with us, and we understand how frustrating it can be when appointments are rescheduled without proper communication. It's important to us that you feel heard and valued, and we regret that your experience fell short of our standards.
  
  To ensure this is addressed quickly, please reach out to our Customer Feedback Team at [email protected]. We want to ensure you get the attention you deserve and will escalate your request to management for follow-up.
  
  Best regards,  
  Customer Feedback Team

• Review fromDonna F

  Date: 11/14/2022

  Awful company. I told the tech who initially came to my door that we were moving soon. He talked me into spraying for wasp nests on the ***** of the home. I was up front that I wouldnt commit to 12 months, and he assured me that I could cancel if I moved. ********* took three months, multiple phone calls and emails, charges to my credit card, emails about upcoming appointments (at a house I no longer lived in). As many times as I called, they read back to me the notes on my account that STATED I had moved, but they continued to make new appointments. I finally requested in writing the fact that they had canceled my account, but I was told they are still investigating whether they can waive the past and future fees. They are nothing but criminals!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Donna,

  Thank you for bringing this to our attention. It's clear there was significant miscommunication regarding your account, and we understand your frustration. We take these concerns seriously and want to ensure this matter is fully resolved for you. 

  
  Please reach out to our Customer Feedback Team at [email protected] so we can review your account in detail and work to resolve the ongoing charges and cancellation issues. Your feedback helps us improve, and we’re committed to addressing your concerns promptly.
  
  Best regards,  
  Customer Feedback Team

• Review fromJimmy M

  Date: 11/11/2022

  I signed up to have my service quarterly and the first and second time they showed up when they were suppose to than they showed up and sprayed half of my yard and charged me the full amount I called and they were suppose to come out 3 other times and no one ever showed up so I terminated my services and tried to get a refund for what they charged me and they declined my request and said they can give me a new service for free if I sign back up with them I declined so they are now trying to charge me another 150 dollars because I cancelled my services this place is a scam it is the worst i pest control I have ever encountered they are thiefs and lazy and all you can talk to is a foreigner who you cant hardly understand DO NOT USE THiS PEST CONTROL
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jimmy,

  Thank you for sharing your experience. We strive to provide reliable and thorough service, and it’s clear we missed the mark in your case. Your concerns about missed appointments and billing practices are important to us, and we’d like to address them directly.

  
  Please contact our Customer Feedback Team at [email protected] so we can investigate the situation further and work on a solution. Your feedback is valuable, and we hope to resolve this matter in a way that meets your expectations.
  
  Best regards,  
  Customer Feedback Team

• Review fromDouglas F

  Date: 11/05/2022

  I pretty much had the same experience as everyone else, After 4 visits, I still had hundreds of ants all over inside and out of my house. The technician didnt even know what kind of ants they were! I called another company and they got rid of my ants on the first try. The other technician asked me to show him what chemicals EcoShield was using, when I showed him, he told me, they werent even using the right chemicals to kill the type of ants I had! I refused to pay EcoShield any more, in my opinion, they violated the contract thru, non performance. Stay away from these scammers.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Douglas,

  Thank you for sharing your experience. We are truly sorry to hear that you are unsatisfied with the service. At EcoShield, we are committed to addressing any issues that arise with our treatments and ensuring customer satisfaction. While we aim to provide effective solutions for every pest concern, it is clear that there was a gap in your experience. 
  
  Please reach out to our Customer Feedback Team at [email protected] so we can look into this situation further and work towards a resolution. Your feedback is invaluable, and we hope to resolve this issue to your satisfaction.
  
  Best regards,  
  Customer Feedback Team

• Review fromCraig G

  Date: 11/03/2022

  Dont use buyer beware! Scam of a business, lying sales people, lazy technicians, scam hours! CON MEN!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Craig,

  Thank you for sharing your thoughts with us. We take your concerns seriously and are committed to addressing any issues you have experienced. Our goal is to provide reliable service and ensure customer satisfaction. Please reach out to us directly at [email protected], so we can look into your situation and work towards a resolution.
  
  We appreciate your feedback and hope to assist you further.
  
  Customer Feedback Team

• Review fromLori G.

  Date: 11/03/2022

  If I could give them a negative **** for this review, I would. I have been living a nightmare because of this company for 2 1-2 years now. I live near a conservancy and have had issues with mice in my attic and garage. I used EcoShield for pest control for spiders, ants, etc., and they seemed to do a pretty good job. I hired them for a mice exclusion in April 2020. Someone named **** came to our house and did a 3 hour inspection of our home, he seemed professional and thorough with his assessment and plan to rid us of our mouse problem for the low low price of 13k. That price would include sealing every nook and cranny so the mice cant get in, fitting our garage doors with bumpers so they cant gain entrance through the garage, sanitizing the attic, and blowing in special insulation that ****** mince and insects. They provided this service and I still had mice because they said the bumpers for my garage doors were discontinued and thats how the were getting in. New garage doors, another 18k. We still had mice. Oh, it was your roof this whole time Roof repair 3k. Are we adding this up? Fast forward10 visits later by incompetent workers, and after countless calls resulting in being gaslighted by the arrogant, condescending manager ******, Im sitting here as I write this review watching a movie with my family listening to mice happily chew inside my walls destroying my house. Since the original 13k service which was supposed to rid my house of this vermin, I have lost countless irreplaceable memories in the form of photos, baby clothes, my wedding dress, and other sentimental items that we thought were safe to store in out attic. I spoke to ****** last week to let her know the we still have mice (it never stopped) and she actually had the audacity to hit me up for $200 for another year of EcoShield protection. Were at the point here I think legal action is required. Please do not let these people in to your home, they shouldnt even be in business.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lori,

  Thank you for sharing your detailed experience. We understand how frustrating this must be for you, and we sincerely want to address your concerns. We strive to provide quality service, and it’s clear that your experience fell short of expectations. Please reach out to us directly at [email protected] so we can work on resolving this issue for you. We are committed to finding a solution and making things right.
  
  We value your feedback and are here to assist you further.
  
  Customer Feedback Team

• Review fromMichael E.

  Date: 10/30/2022

  This company is a scam. We had absolutely no bugs with our previous pest control company. A eco shield salesman convinced us to switch. Absolutely worst decision ever! 6 months later we had cockroaches! We canceled the service after asking them to try to rectify the issue. Now they are harassing us for a cancellation fee!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Michael,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the challenges you've faced with our service and the subsequent billing issues.
  
  To address your concerns regarding the effectiveness of the treatment, the cancellation process, and the communication you've received, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team