Reviews

Review Details

• Review fromMarchelia H

  Date: 10/12/2024

  FRAUD.. the employees or somebody is ripping people off. Study your bill carefully. I started service may 22. I paid for activation and service on three lines and purchased a phone and paid activation service and phone taxes. I paid the first full month in advance which was for JUNE. My billing due dates are the 12th of each month. Remember I paid June already so my next bill July to August due July 12 th ******. Then August to September due August 15th for some reason ****** my sept to October due sept 12th ******. But spectrum says my June to July bill that was due July 12. That would imply they charged me for June. I already paid June when I started service. If that were the case June 12would have been my due date for June to July bill. Now they are saying I owe oct ****** thats saying im paying Oct to November which is not true. They said when I paid sept I was paying August to sept. FRAUD

• Review fromZach B

  Date: 10/10/2024

  This is long but please read before u think about spectrum mobile. We came in to spectrum with a promotion. Move 3 lines and they would pay for the remaining balance up to 1000 on existing phones from the previous company we had. Well we took it. When it came time to upload the bill it wouldn't let me do it kept hitting error. I called right away and they told me with the high volume of calls they would open a ticket. Well weeks passed and I got no call. I saw they had a phone on sale so I traded my phone. No one from spectrum told me this would cancel out my promotion I was told more than once it wouldn't. Well 30 days came and went and they never called me. I called back and they said my promotion would be extended because no one has called well it was a lie come to find out the cancelled out my promotion with out letting me know I'm out $1,200 dollars thanks to spectrum stay away from this company they r not good they will definitely lie to u ! Do not do not come to this company the service is also horrid.they tell you one price for ur bill included mine 50 dollars more then what was said !!!! Stay away stay away.

• Review fromChase S

  Date: 10/10/2024

  Personally we had them 4 years and we got random charges. Every time I called I would have to be transferred to multiple departments with long wait times. I was hung up on, the instant chat feature was spotty and the call would "drop" when disputing a bill. We canceled our service because my wife's phone stop working. We called and no one was able to figure out the problem. We were on vacation and had to wait two weeks to switch providers. After we switched providers we are still getting charged. They refused to talk to just one of us because I have an account with the Internet that is tied to her account on the phone. I am switching **************** to a more expensive provider just for the fact that I feel it is disrespectful the way they handle business. I feel they had extra fees and charges and ignore when you cancel their service to squeeze everything but of money possible. I don't see how their business practices are legal.

• Review fromEstela R

  Date: 10/09/2024

  I ordered an iPhone 15 pro online. Opened it and it was too small. Never activated or used the phone. I tried to return it to the store the same day within hours of receiving it. They would not accept because it was ordered online. I called spectrum to get a return label while purchasing another iPhone at the store. Spectrum said there would be a $50 restock fee, which I agreed to pay. The return label was never received, I waited over the weekend and called again for a third request for return label. Two weeks later my account is charged $500 for damages to the device. I called and they send me a picture of a scratched phone screen. They would not refund my money saying that their charge is legit for damages. The phone was never used or even activated. I was never informed of the charges or their claim prior to the charge, they just took my money out of my account.

• Review fromSydney K

  Date: 10/09/2024

  Every other internet service has been restored since the storm. Spectrum hasnt even been to this town since the storm! No updates or estimate time for when someone will be sent out to get these lines all off the ground. Just pray no kids run back there, but of course spectrum doesnt care about that. Its like they dont care about their customers or understand that most things only work with internet service. Im not understanding why the internet only works after 12 am and stops around 9:30 in the morning. Its not making any sense at all. Before the storm the connection is not good either. Be lucky to have service in most places! **** half works also. When you talk to customer service its like they dont even care about helping you fix the problem.

• Review fromMichael D

  Date: 10/06/2024

  They are the absolute worst!! Lie to get you to sign up, promise money for phone buy backs from other companies but wait until they have taken your money for the switch to their service before telling you its actually a reimbursement program not a buy out plan so you the customer must fork out a ton of money up front to prior carrier and then obtain just the perfect receipt in the format Soectrum requires and you might within a month or two get your money back!! Whole experience has been one disaster after anotherso far have paid them $405 along with paying T-Mobile $834 for the phones spectrum claimed they would pay off for me and I still dont have all the service I was promised and my Apple Watch doesnt work now either!!! ******** company !

• Review fromWill C

  Date: 10/05/2024

  Trash, they lied about the price, and on top of that I called them 10 times to change my address and they couldn't seem to do it. Spectrum mobile needs to try and hire some competent employees.

• Review fromKathryn B

  Date: 09/28/2024

  I am so disgusted with Spectrum mobile I had a problem with a phone that I had ordered and it was under warranty so I sent the phone back to them the phone I sent back to them the only thing that was wrong with it was charging port and then come to find out it was the charging cord for my phone and there was nothing wrong with the phone and when they sent me a new phone it wasn't even the same color that I had before they sent me a black one and then they charged me $954 for damages to my other phone which I sent it back in the same exact box with bubble wrap around it and they said it came back all scratched up and that phone was not scratched up when I sent it back to them do not ever order something with spectrum that you can't take back to a store and prove the condition that you give it back to them because they will steal your money

• Review fromRobert B

  Date: 09/26/2024

  Spectrum is a joke. Lied do from the sales team about being able to bring over a stand along Apple Watch. Once all my other devices were activated they told me the dont support stand alone watch service without a phone device. On top of that, they wouldnt reimburse the buyout program because the watch was not activated even though there is no way to activate it. ****, lies, lies

• Review fromKoby H

  Date: 08/26/2024

  Im a truck driver and I switch to spectrum from t-mobile Big mistake Spectrum service is worse of the worse I didn't expect that from spectrum I probably going to switch to other carriers Not recommended for anyone Bad Bad Bad