Reviews

Review Details

• Review fromNate M

  Date: 01/27/2025

  Spectrum Mobile and Internet kept raised their prices. So I canceled last month which was a pain because you have to listen to endless sails pitches. Then, a month later, I get charged for my cell phone service even though my account shows $0.00 owed. Note, when I canceled my phones were fully paid off and the account was paid. I did the chat thing and the customer *** told me it wasn't a charge but a credit. When I told her that it shows as a charge in my bank account she said, "Oh, I have now sent a credit." So I asked why my credit card is still active. She says, "Auto pay and your credit card stays active for 60 days after your account is closed, so today your account is officially closed so come back in 60 days and cancel autopay!" I went round and round with her but got no where. So I have to wait 60 days to cancel autopay and cancel my card on the account. Also, I have to contact Spectrum Internet separately to cancel my card. Do yourself an favor and don't get their service. Your bills will go up every year and cancelling will be a pain in the ****,

• Review fromShalesha J

  Date: 01/26/2025

  I switched from at@t to spectrum mobile and I am not pleased at all. The amount of times my calls drop, my mobile internet barely works and when it does, it's very slow. My calls drop at any time of the day. It's actually ridiculous. I'm definitely thinking about paying the extra to go back to at@t, their service was amazing. It was just pricey! Spectrum is a bit cheaper however, the connection sucks!

• Review fromdaniel c

  Date: 01/23/2025

  On 12/2024 I upgraded my IPhone 14 Pro Max to the IPhone 15 Pro Max **** a 3 year plan. My 14 model was fully paid off and I asked the sales person if the $585.00 credit would be fully applied at the upgrade date he replied yes.On 12/22/25 I asked how much to pay off my 15 Pro Max and was stated $767.37 I asked why it was so much and the reply I received was that only $2.98 is applied toward the 14 Pro Max per month They flat out lied and it is extremely unethical

• Review fromRichard G

  Date: 01/22/2025

  At the time of setting up a new account I was informed that the $30 activation fee would be waved. It was not after some time speaking with a *** I received a $10 discount. So today my first autopay payment was processed and I didnt see the $5 discount applied to my account. I contacted ******************** ******* from *******. I asked for him to apply the $5 discount for autopay. ******* stated they ended that program. I informed ******* that its posted all over the internet and there are no end dates posted regarding the discount. If the sales person doesnt know that the program ended and is still using as a selling point it doesnt appear legit. In addition just ****** the autopay program discount for Spectrum. Its alive annd active so again promoting this to deceive consumers. I mentioned to ******* I would be posting this but didnt seem to care.

• Review fromDonte H

  Date: 01/10/2025

  My experience with spectrum mobile, internet, and home phone service has been the worst service I have received from any company. They are very inconsistent with pricing and service contracts. I have had a total of 6 to 8 routers and modems because of connectivity and speed issues. I had a phone that was stolen they wouldn't stop payment nor did they block the people from using it by properly suspending the service. it took about a year later to fix the issue while I was still paying for service on a stolen phone. Now that i am moving to another carrier they are refusing to unlock the phones that I have completed full payments on.

• Review fromMike W

  Date: 01/07/2025

  Went into ** *************** store to get new phone activated for my mom. Waited, and finally **** called our name. He told us phone was locked and needed to return back to retailer where purchased. I left and went back, and phone was not locked! Returned and **** said phone was locked and he was getting ready to clock out, and he left. Thankfully, ****** stepped in, activated the phone, it was not locked, and proceeded to transfer all info over for my mom. 5 Stars for ****** and ????for ****!

• Review fromBrenda P

  Date: 01/06/2025

  I order a phone and service on a promotion. I was told my bill would go up in a year to a certain price. Now they are raising it $17 more than I was promised. They are rude and try to act like you're lying to them yet, they say their customers come first...NOT TRUE.

• Review fromtracy a

  Date: 01/04/2025

  They have done nothing but lied, first they told me I would receive a watch with the phone, I called when I received the phone and no watch, their excuse was they offering another phone, second the saleperson said the phone was 600 dollars, well of course that was a lie the automated system stated *******. I asked him how much was the service he said $22.00 a month, so I asked what about the service he said they would not start charging until until device is paid off. I have not received the bill yet, but I'm sure that was a lie too.

• Review fromVick H

  Date: 01/02/2025

  ********* sales practices! Stay away! The ad that they will buy out your device is a lie. ******************** owes me $500 on a buyout and $200 for an activation fee that was not disclosed. It was such a hassle to switch and I am very sad that I did!

• Review fromChristopher D

  Date: 12/27/2024

  Spectrum Mobile **************** is rude & shady. I was charged $1 even though I never purchased the Smartphone. I wasn't even told in the first place that my debit card would be charged $1. This was on December 23, 2024 & still no refund even though I didn't make the upgraded purchased. I will report this to the Power of Attorney in *******, **.