Reviews

Review Details

• Review fromAmanda C

  Date: 03/03/2025

  I am deducting one star for the ONE HORRID customer service *** I spoke to. I am in the process of transferring service over to a new address. I have spoken to several customer service ***s and all (except one) have been amazingly helpful. ***** from ************** was so great! She even scheduled a call with me the following day to follow up on any questions I had. Another male *** from ************** was so friendly and we talked about football while he was working on my account requests. Then today, I spoke to a *** from *********, **. He told me my internet price was increasing when I move and that I was trying to "take advantage" of Spectrum's promotions and that I had to add on 2 more lines in order to keep me internet price. I told him that wasn't true and he informed me everyone else I spoke to gave me wrong information. He was rude and condescending. At this point I turned into a ***** and demanded to speak to a manager. The Spectrum mobile manager I spoke to was great and he informed me that the previous *** I spoke to was not correct in telling me I needed to add more lines to keep my current internet deal. when you transfer service to a new address, you keep your promotions. I have had no issues with service, and I have had Spectrum internet for over a year.

• Review fromKimberly W

  Date: 03/01/2025

  Do not trade a phone in with this company. You are better off using the machine in the mall. They will take your device and give you half of what its worth!!

• Review fromMarisa D

  Date: 02/28/2025

  My father had an account with this company but passed away I filed the tickets with them and they closed them never reaching out for the documentation. And will not allow me to take to store. Instead they continue to charge me for service that has not been used.

• Review fromJoshua P

  Date: 02/25/2025

  Spectrum tricked me into changing mobile service, saying that they were going to pay off my existing bill with *******, only to turn around once I switch service and told me they didn't do that.This is by far the worst company they scam people now i have a bill with ******* and stuck with spectrum biggest lying company ever.

• Review fromMichael B

  Date: 02/16/2025

  Worst customer service an lie about everything Worst phone ******* is so bad I'm looking for new provider

• Review fromANA S

  Date: 02/14/2025

  Spectrum mobile got me to switch my mobile providers with an incentive that they would buy out one of my devices, I submitted everything required within the time but waited six months with multiple calls and tons of excuses why the delay. I believe they wanted me to give in and forget about it . A 500 dollar gift card to buy my device. At the end they said that my claim was denied and that I didn't showed proof of device being paid in full with my previous provider, which is odd since I submitted the last statement even showing that I had overpaid and later on I received a refund from my previous provider. Completely unethical and I wonder how many more people have gone through the same.

• Review fromStephen D

  Date: 02/12/2025

  Spectrum ***** is horrible. 13 yes 13 representatives ALL with something different to say. Promise to switch over only to buy more stuff. Charge you to switch over an IPad even when they can't and didn't. Now my physically challenged grand daughter is without her device. I have them for a few days and am looking to leave. Worst customer service in a company I ever seen. All they want is your money. No stars from us. But you have to pick 1 Pitiful!!!!!

• Review fromTimothy C

  Date: 01/31/2025

  I had a business account with ********************** and these jokers shut off my 5 lines for being less then 2 weeks late. I would expect this from prepaid but not postpaid. They refused to help me in anyway not even just for 2 days to get the money together. Then they refused to give me my number transfer PIN which is illegal and they know it. I brought those lines to them and they can't refuse to let me take them. Now i'm having problems logging into my accounts everywhere due to 2 factor verifacation and no access to that line. Beware of these scammers and law breakers. I will be filing a suite against them very soon. Go elsewhere people cus they will do you wrong. My reviews are highly watched on ****** so trust me, i'm telling you the truth.

• Review fromJenifer T

  Date: 01/30/2025

  Spectrum is absolutely the most deceitful company I have ever worked with. They pulled us to their mobile services with their promotional offers to not approve them on technicality. They told us we could participate in a mobile buyout, that we have 3 months. They port over our numbers, next day I can't get into my other carrier account to get a copy of the bill. The carrier says they will mail it, then i get an email from spectrum we have 20 days now. I call the carrier, call spectrum, do what I can that's in my control. Now it's past those 20 days I don't have my bill from the other carrier so I can't submit the buyout form. I call to see if they will extend, and am told. "The policy is strict so sorry we can't do anything. That's why I recommend you get it before, but we don't have to tell you that it's your responsibility." Now I owe my carrier a large amount, no support to help pay from spectrum as sold and am genuinely in now a terrible position. Spectrum, could careless about their customers and I would urge anyone I talk to or anyone reading this to think twice and stay far away from spectrum.

• Review fromRaman S

  Date: 01/27/2025

  The ************* to get the mobile services from. Cancel my service in May 2024 and getting my bill in Jan 2025. Sent me to collections but no reply from the company when I asked them for my statement. Just stay away from Spectrum Mobile.