Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyse Meter Solutions Inc has 3 locations, listed below.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
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  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromKamy P

  Date: 13/12/2023

  Terrible Customer service, Tried to talk to customer service rep on the phone, Cant get through. Waited almost an hour 3 times on the phone. I needed t download my bills for year end. Both portals new and old dont work.

• Review fromMichelle M

  Date: 11/12/2023

  ** * *** *** **** ** **** * ****** * ***** **** * ***** what company sends a collection agency after a past tenant of a building in 2017 almost 7 years later. The collections agency said they called and that is a *** I have had this cell phone for 25 years same number never got a call from no one from Wyse Meter or collections. WHAT a JOKE. Who does business like that I am so ******* because now they can affect my credit rating from their *** business practices.

• Review fromMark P

  Date: 08/12/2023

  Since the web site update it has not been easy to log into my account to be able to make a payment. They said they sent number to help set up the new account to the billing email but no email was received. Have been trying to contact customer support thru email and phone and have not been able to get in contact with anyone and now they are going to try and charge me late fees for their mistake

• Review fromAlex M

  Date: 16/11/2023

  ********** ****** Wyse has so many ways in which they will take money from you it should really be against the law, from reconnection charges being over $400 to overage charges being over half of the total bill it's ridiculous that the government lets these companies set up monopolies and then lets them get away with it. I will be contacting the Ontario Energy Board. ** * ***** **** **** * ****** * ****** ******

• Review fromEmin G

  Date: 09/11/2023

  Wyse asked me to close my account when I’m moving out, so I send a form and get a confirmation. 2 months later I’m receiving an email says I need to pay for one more month even though I finished my move out. When I called they said that leasing company can change everything and they will go after my credit score if I don’t pay that amount. I never see that **** ** ***** before. *** ** ** ***** ** **** ******* ** *** ****** ********* **** **** ** ********** ** ******

  Wyse Meter Solutions Inc

  Date: 15/11/2023

  We are sorry for any confusion caused by the customer's final billing. Customers are responsible for their utilities based on their lease agreement with the building they reside in. We will accept customer requests to close their accounts but should the building provide documentation that shows the customer is responsible beyond the move out date the customer submitted, we are obligated to continue billing until that date. If there is a dispute between the customer and their property manager, we will abide by whatever the resolution is between the two parties. Our Customer Support team has explained this to the customer and if we do receive updated documentation that shows this customer did move out earlier than their lease documentation states, we will update the billing accordingly.

• Review fromVan H

  Date: 19/10/2023

  ********* ****** My experience over the last 3 months with wise utility. Monthly service fees (recurring) are 3x greater than the actual cost of services used. (Hydro water & sewer) Oakville, Ontario New home 2200sqft (unoccupied) September invoice 2023 $45 for service fees $15 for services used (Hydro water sewer) Wyse Utility Current Utility Charges - September 2023 Service Type. Rate. Billed Usage. Charges. Electricity. 0.08700. 137.44 kWh. $11.96 Delivery $30.24 Regulatory Charges. $0.99 Water. 0.00504. 10.00 Gal. $0.05 Sewer. 0.00580. 10.00 Gal. $0.06 Water Base Charge. $0.74 Sewer Base. $0.84 Water Utility Service Fee. $13.00 HST $7.30 Total $60.13

• Review fromRobin Marylou K

  Date: 03/08/2023

  -Very confusing paper s sent to apartment building mailbox -Also papers sent to collection agency duplicated using customers first and last name.

• Review fromSandra H

  Date: 18/07/2023

  Terrible company to deal with. The apartment building we were moving into uses Wyse for new tenants who are now paying for their hydro. We had to put a $130.00 deposit up front and were told it would be refunded when we moved out. We moved out the end of March and are still waiting for our refund. The final bill was deducted from it, leaving a balance of $74.00. After numerous e mails, I was finally told the cheque had been mailed on May 4th. We did not receive it and notified them. Their reply was that if I wanted another cheque sent it would cost me $15 to reprint it. I replied that I didn’t think this was legal or ethical. Their response was if I wanted any money back it would cost me $15.00. Rather than let them keep everything, I said just send me the balance, I’m still waiting for it. Maybe they’ll keep deducting $15 for every ‘lost’ cheque until there’s nothing left. The amount is negligible but the way this company does business is outrageous.

• Review fromNikkita F

  Date: 29/06/2023

  **** ******* **** ****** You guys came and cut of our power for 1 month past due bill. Then on top of all of this nonsense, you refuse to send anyone to restore our power after paying you. This **** about having to wait up to 48 hours to restore power ** ******** ********. It did not take you 48 hours to turn off my power, so why should I wait that long. You guys have no respect for anyone, ** ****** *** ******* ******** *** ***** ******** you guys let all the food in our fridge and freeze spoil, ********* *** *******. You guys are quick to collect money, but not turn on power. *** **** ** ** ******* ***** *** *** *** ***** ** *** **** **** *** **** *** *** *** **** ********* ** *** ** ******** ***** No one asked for your services, our building switch providers and had no choice but to go with you guys. * ***** *** ********* **** ******** ** * ******** ******** ****** *** ************* **** ******* **. **** HORRIBLE CUSTOMER SERVICE!!!!!

• Review fromAmber H

  Date: 19/06/2023

  ********** ********* ********* ******** ***** **** ** ** **** *****. they know i cancelled my account 5 monthes ago but still charge me monthly bills after telling me they would disable my pre-authorized payments and reimburse me. after several emails and phone calls they put me on hold for an hour and then hang up. * **** ** **** *** ****** * **** **** ** ********* **** **** **** ****** *** *** *****