Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
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  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromMandeep A

  Date: 04/09/2024

  40$ service charge for 40$ consumption is ridiculous. ******* ****** *** *** tenets are not given any other options from choose from.

• Review fromLeslie D

  Date: 16/08/2024

  Sunday, Apr 7th, 2024 – I submitted a form on the Wyse Meter Solutions website to have the hydro shut off on Apr 30th, 2024. Since then, I have been in contact with Wyse Meter Solutions customer service representatives on Thursday, May 30th, Monday, Jun 3rd, Tuesday, Jun 4th, Wednesday, Jun 5th, Thursday, Jun 13th, Wednesday, Jul 3rd, Monday, Aug 12th, and Friday, Aug 16th, 8 times to find out where my money is. I was told it was mailed on July 16th and I should have it by Aug 16th. Here it is Aug 16th I still do not have my money. Why is there such a problem with getting a deposit back from Wyse Meter Solutions? It has now been 3.5 months since I was no longer in the apartment associated with them. Definitely very poor business management and for that I should at least get interest on the money they have had for 19 months. Very unacceptable.

• Review fromLuisana R

  Date: 25/07/2024

  I have never had an issue with Wyse, until I accidentally sent a payment that was meant to go to another bill. When I realized what I had done, I called and they told me it would be 10 days until they process it and do a refund. I waited 10 business days and since I hadn't received anything (via e-transfer or cheque) I called again. They hadn't processed anything. The girl said she would let me know in the afternoon the same day what the outcome would be and never heard back. A month later I received an email saying they were going to send a cheque, I replied saying that it'd be better if they e-transfer it. They said they would do it shortly and they didn't. Now they're saying they refund will happen in "a week or two max". It is a simple refund, I don't understand why it's been taking so long and why they keep going back and forth throwing the word "shortly" and taking almost two months for a refund. If I take two months to pay my bills, I would have been sent to collections or they would have cut my power. I'm beyond frustrated. I just want my money back.

• Review fromjames h

  Date: 11/07/2024

  on april 13 sent customer service an email about why i have not recd a bill since jan 4, my email was ignored.on april 22nd i call wyse meter and was told my account was closed cause someone else at ******** submitted paperwork for a new resident at my unit, i told them but i never moved and nobody called to confirm if i stll lived here or not. i never asked for my account to be closed as i never moved so instead they keep sending my money back to me without an explanation. i was then told a new account would be created and all fees would be waved and then i got the new bill and it was in someones elses address and not mine so had to call again and talked to habid (supervisor) and he said he would fix it and give credit and wave fees. he **** to me and charged me $500 with a set up fee and no credit. in the end both wyse meter and ******** say its my fault. The people at wyse meter just ************ i will be talking to my MP about this, as people dont need to be treated like this in anyway. ******* *** *** ***** ** **** ******customer service 0% thanks wyse *** ******* **** ** **** *** ********* ** ****

• Review fromAdam O

  Date: 18/06/2024

  ***** ******* **** **** ***** ***** They will send you a bill, and within 4 days they’ll charge you exorbitant fees and penalties for “not paying on time.” ** ***** ******* **** ***** They will tack on all sorts of penalties and associated fees, and they’re not transparent. Good luck getting through to customer service or management if you have an issue with your billing. They take 3 business days to get back to you, if you’re lucky. ** ****** ** **** *** ***** ** **** ******* ****** ******* ** * ***** **** **** * ****** * ******

• Review fromLena K

  Date: 23/03/2024

  This company entered the wrong unit number and was charging me for someone else's energy for 3 months until that person moved out and they closed my account. I notified them of the error when I finally figured out what happened. It's been almost a month now since I contacted them. I have still not received a refund for the wrongly charged amounts ($280) or been provided with the bills for my actual energy usage for the last 8 months. This had been a highly stressful situation for me.

• Review fromThia L

  Date: 15/03/2024

  This WASTE water utilities keep ********* me and asking me to pay them for the whole month of December 2023, when we have moved on December 4 in vacant the apartment from that day,” Just came back to clean the apartment on dec 15 and left after ) I have given this Wyse water utilities a note for a medical emergency cancellation of their service very early on. We been calling and calling . We’ve been put on hold for hours in hours without them picking up the phone. This people that runs this company is very sloppy and all they want is they keep trying to get money out of my bank account. I blocked them from my bank account and now they’re ********* me and emailing me stating that I owe them for the whole month of December. I HAVE PAID THIS WYSE WATER THE WHOLE 1 and 1/2 month of their service, but still they want money. * ** ******** **** ******* ****** ****** *********** **** ******** They are also sending me bills that are not even my name, what a shame about this company. * **** *** **** ******* **** * *** ******** **** ***** ** **** ******* * *******, I even have a good record from the building, But this company is so *****, their water runs very slow and they dont fix it right away.

• Review fromAdam B

  Date: 26/02/2024

  This company changed my account number without telling me. Then just stopped sending my bill. I can't register the new account number because there is a dash in it now. I have to pay by credit card and there is a fee for that now.

• Review fromWesley D

  Date: 07/02/2024

  Had technical issues, so couldn't bill in a particular month. Then charged twice following month with no warning. Was on Automatic billing, and wasn't aware, then was caught with insufficient funds as a result. Obviously they would do nothing about the $50 IF fee I recieved. Additionally, their automatic payment date changes month to month, so very difficult to plan for.

• Review fromSabrina C

  Date: 20/12/2023

  This is absolutely the worst utility company going. I have called in regards to my credit on my account that did NOT come over with the new billing system, and I cannot get through I tried calling several times.