Reviews

This profile includes reviews for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wyse Meter Solutions Inc

  PO Box 418 RPO Steeles West North York,, ON M3J 0J3

  
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  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  
• 

  Wyse Meter Solutions Inc.

  1701 Hollis Street Suite 800 Halifax, NS B3J 3M8

  

Review Details

• Review fromBrent P

  Date: 14/06/2023

  ********** ********* Terrible customer service; ***** tells me they don't service my home, yet I pay a monthly bill? ********* ******

• Review fromDavid B

  Date: 23/05/2023

  ******* ******** Disconnected my hydro a day before the long weekend. Paid the bill and was told to call and let them know I'll be home. Got a call back saying there no confirmation number for payment. It's on file and in email. Was told they can't hook it back up. Its now Tuesday after the long weekend and now all of a sudden they see it then hung up on me because I asked what's going to happen to these employees that told us no and all the food that was thrown out. **** ******* *** *******

• Review fromJody A

  Date: 18/05/2023

  * ** * ****** ****** ******* **** **** ** ******* * **** **** *** **** ** *** ***** *** ** ****** ***** After arriving back home from work and picking up my daughter from school today I was surprised to see that my power was disconnected and most of the contents in my refrigerator and freezer has gone bad now after we just did our big grocery shop lastnight. I called wyse meter solutions immediately and they told me that I was short on my last bill by $4.37 and for that reason they cut my power off without notice . They said they are very sorry and there was nothing they could do about it. And that if I wanted my power hooked back up again, that I would have to pay them a re connection fee of almost $300. So I used my cc and paid them the outstanding $4.37 and the new $300 service re connection fee and they said they were going to hook it back up by 7pm. It's now 930pm and my food is toast and my phones about to die and I have to get up for work and to drop my kiddo off at school in the morning. This is totally unacceptable *** ***** ******* ***** *** ***** ******** **** **** *** ******** ** *** ***** ****** ** ***** ******** **** ****** **** I'm not sure how to go about this but I'm certainly pretty upset and disappointed in they're customer service * ******** ********* **** ******* ** ****** ***** This is madness. And to follow up it is now the next day and my power still hasn't been hooked back up. Just unreal the way they treat people.

• Review fromJessica R

  Date: 17/05/2023

  These guys didn’t give proper notice, we have made recent payment on file and yet they disconnected us in a heat wave, fully risking our health, and now stuck with a fee as big as our bill. We’ve had no notices/calls other than an already disconnected package hanging on our apartment door. ******** *** ************ ******** ****** ****** 

• Review fromJenifer G

  Date: 17/04/2023

  We moved out of our apartment in December of 2022. Upon giving our notice to the building management in November, they sent over the cancellation forms with our forwarding address. Fast forward to February 2023, and we’re still being charged for utilities. Luckily, our bank took notice and cancelled the payment. We called Wyse customer service line, where they informed us that there’s a bunch of late fees associated with our last bill as it was mailed to us. When all other bills previous were email and our online account was cancelled and we were locked out. However, they mailed it to our old apartment and claimed they never got the cancellation forms with our forwarding address. We spoke with our building manager who provided proof of the fax and emails. Our old building manager also tried to talk to the customer service as did we with no resolve. The last time we spoke to their customer service. They took down our information and told us they would look into it and call us back. It is now been two months and we just got a notification from a third-party collections agency. **** ** ****** *********** **** ******* ****** ** *************** 

• Review fromClaudio T

  Date: 17/03/2023

  This review will not help the company’s reputation. Took occupancy of a new build condo in August 2022 and it was vacant until January 1, 2023 when the unit was leased for the first time. Up until then billing was as expected until the final bill pre leasing when suddenly thermal charges climbed exponentially. I did contact them promptly and as they could not figure out what happened end, they opened a ticket for an investigation. From there things went south with a process that I was assured would take 7-10 business days stretching well beyond that to the point that I was advised I should pay it to avoid the account going into collections. I was assured that the case was open and they would get back to me. As can be surmised, all I got was crickets and as a result I decided to register a complaint with the Ontario Energy Board. I submitted all information and was again assured that Wyse will need to reply. Well they did but what I got was “ Your Wyse account has been closed as of 01/01/23. There is no balance due. We have also confirmed any usage that occurs in a unit while vacant is the responsibility of the owner. Due to this, no adjustments will be made to your Wyse account”. Hardly an explanation of what occurred. The OEB has also gone silent and I am left with having paid for a bill where the meter reading was suspect, the provider did no investigation and in fact could not even explain why some meter readings are estimates! I am currently reviewing if I can change provider as Wyse has shown itself to be untrustworthy and the OEB spineless

• Review fromGreg P

  Date: 16/12/2022

  Terrible customer support, you have 2 choices, wait forever on hold, or opt for a call back that does not happen. I have been having an ongoing billing issue since August 2022, still not resolved. I have not lived in the apartment I am still being billed for, 3 times that have confirmed they have confirmed that the cancellation was received, yet I am still being charged for electricity 4 months later.

• Review fromRhea J

  Date: 11/12/2022

  Horrible service. I faxed in paperwork to there company as I had given my 60 day notice and they still continued to take payments from me. When I called they told me they never received my paperwork and that I had made the mistake. I showed proof that it was faxed and they did not care. After paying 3 months when I no longer lived there, they informed me everything was done and payments would no longer be taking out. As of December 9th they took 700 dollars and informed me that I may have closed my account but I still gave them permission to take funds which doesn’t make sense. * ***** ********* **** ******* ** ***. Be carful and make sure you have proof of everything through email.

• Review fromMichael C

  Date: 23/09/2022

  Well I have read reviews and can only parrot a lot of the issues noted . Moved into unit Nov/21 . Between then and May average usage was 315 kw. Per month . May kw usage jumped to 1200 kw. And we were away for the month of May. Then usage dropped to 115 kw of July, 1 kw for Aug. initially Wyse reps sayid there was no unusual fluctuations and the higher usage in May/ June was because of air conditioning ( which we do not pay for under our lease). **** ******* *** ****** **** * ** *** ****** * ******* ** ********* ********* * ******* **** *** *****. When I asked to have meter checked the said it could costs me a minimum of $300 if they deem it to be fine. Since my initial call in June building management indicated there have been a number of complaints and they did change a panel. And came to our unit to check the load but never communicated this to us. Or admit there was an errror.

• Review fromRuth Y

  Date: 13/07/2022

  I had a terrible experience with customer service. Despite having a payment arrangement with Wyse a month ago, Wyse disconnected my service this morning, and now I don't have internet access. The agent who answered the phone apologized for disconnecting it by mistake and said the technician would be in your area within four hours. As a result of this mistake, my food is spoiling and I have so much work to do online that I am not able to do it because of it. Since I have kids coming anytime now and I won't be able to prepare food for them, the loss of food in my refrigerator, and my work, the minimum I expect is they would make a little effort to fix the problem. Instead, they repeatedly told me "the technician will be there within the 4 hours window" even when I asked for a supervisor or manager, she repeated the same thing! Is this normal to be in 2022 and still have companies with poor customer service! It is like talking to a robot instead of a human, just repeating what the owner inputs in her/his brain and cannot think of anything else! It is very sad and I feel that no one cares about the customer or how to maintain a good and healthy relationship with them. *************************************************************** *************************************************************** *************************************************************** *************************************************************** *****************************************