Complaints

This profile includes complaints for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Metergy Solutions Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Metergy Solutions Inc

  null Markham, ON L6G 1B3

  
• 

  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company has given me a credit of $249.93 for 4 months of overpaying. Although I appreciate this, this does not make up for the other 4-6 months.

  I also asked Samantha W. ( Customer Relations Specialist ) How they would re-imburse me for the distress and time that this has costed me to bring their problem to their attention and the countless hours I have spent talking to their Customer Support people?

  I have also asked them to reduce my billing to what it should be, and since they have made more or less an adjustment with a mean average of around $55.00, I am expecting that all of future billing will be around $100.00 instead of $150.00 give or take.

  Until they can answer the above questions, I would like to keep this open for discusssion.

  Thank you in advance

  Sincerely,
  

  
  
  
  **** *********

  at they had to say.
  
  When estimations are utilized, they are based on your actual consumption from the previous bill. The consumption for your unit, prior to Metergy’s use of estimated reads, was verified as valid with no issues found in the billed consumption.
  Upon the resolution of the communication issue all previously estimated consumption will be adjusted, and you will be billed for the actual consumption during that period.
  
  They will not budge..........I am currently seeking legal advice also, but I am unsure if I will be able to afford it.
  
  Please advise
  
  Thank you so very much for both your time and patience in this matter..
  
  Happy New year to all of you and your loved ones
  
  Respectfully...........**** ********* ( ******** ***** ***** )

  Business Response

  Date: 22/02/2024

  Metergy has resolved the meter communication issue and has issued the consumer revised bills for the duration of time that estimated reads were employed. All necessary adjustments have been made to the consumer's account. 

  Business Response

  Date: 22/03/2024

  Metergy has responded to the customers questions in detail and have extended an additional credit to the customer to compensate for the inconvenience caused. 

• Initial Complaint

  Date:17/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However did not receive a satisfactory answer to where my payment went and what took it so long.   It looks like this month will be the same thing.
  
  
  
  Sincerely,
  
  
  
  **** ****applied to my account by the January 17 the next step will be to the Attorney General of NYS, and a class action since there are other tenants with the same problem to look into this company.

  Business Response

  Date: 29/01/2024

  A member of Metergy's Customer Relations team contacted the consumer to discuss their concerns and confirm their payment has been received and applied to their account. 

• Initial Complaint

  Date:16/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They have offered nothing more than an apology for the inconvenience. When companies don't deliver on the service they have promised to their customers the right thing to do is to compensate monetarily. Any company with any amount of integrity would do so. Instead, this company fabricates lies about why they weren't able to provide me with a bill. They claim that the internet provider (****** or ****...they don't even know) was having problems with their lines. For 13 months. That is complete and utter nonsense. And even if it were true, they claimed many times that they were going to send a tech to get a reading from the meter itself. Why didn't they do it? 

  In addition to the above fabrication, they also claim that they can't provide a refund because the condo corporation pays the bills in bulk and then Metergy pays the condo corporation back when the customers pay metergy. This, again, is 100% a total and complete fabrication. This is not how things work. 

  In addition, they took the opportunity to advise me that I have the privilege of being able to pay these bills off in installments. But, the installments can only be divided into 10 month installments, even though there are 13 missed bills from them. Plus they have the nerve to tell me that this arrangement can only happen once every two years!!!  Again, this is their mistake, not mine. This is their delinquency, not mine. Yet they put all of these restrictions on their apparent resolution?

  Again, my biggest complaint about this company is how they operate in general. They operate as a monopoly. They operate without impunity. They do whatever they want and their customers just have to accept it all. I did not sign up for their service, nor do I want their service. I can not for the life of me think of any other instance in any other industry where this happens in Canada. We have competition laws in Canada. Why are they allowed to operate outside of these laws?

  
  
  
  Sincerely,
  
  
  
  **** *********

  t their money, they don't seem very concerned) should be forced to collect any amounts that are past due.
  
  I have tried my best to get this company to do what they are supposed to but to no avail. They seem completely disinterested in resolving this matter. That is fine with me so long as they don't expect me to eventually pay these bills (which surely they will at some point).
  
  I want to express how absolutely horrible this company has been. I have had a few other dealings with them and they are beyond incompetent. In addition, this is a monopoly and I don't understand how they are allowed to operate as such. In any other business model, I would take my business elsewhere. In this case, I have no choice but to continue to deal with them.

  Business Response

  Date: 29/01/2024

  We thank the customer for bringing this matter to our attention, the bill delays the customer had been experiencing have been resolved and a member of our Customer Relations team has contacted the customer to schedule a time to discuss their concerns in further detail. 

  Business Response

  Date: 22/02/2024

  A member of our customer relations team has reached out to the customer to explain the contract between their building and Metergy Solutions. The customer was also advised that Metergy follows the regulations as laid out by the Ontario Energy Board. As a goodwill gesture the customer has been provided with a bill credit for the inconvenience.