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Business Profile

Utility Billing

Metergy Solutions Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Metergy Solutions Inc

      null Markham, ON L6G 1B3

      BBB accredited business seal

    • Metergy Solutions Inc

      PO Box 4638, Station A Toronto, ON M5W 5C7

      BBB accredited business seal

    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2023 I contacted the company for my bill and was told that there was or is an issue with the replacement and/or service of my meter which is one of 50 in my building. I received an email once a month apologizing for the inconvenience caused and that there will be no late fees and time to pay the bill. The bill finally came a week ago in the amount of $265.88!! On average I spend 50/month except in the summer with window units at a cost between 80-90 per month. I had paid all bills that were summer related so asked how they came up with this number especially if they weee unable to get the readings for over 4 months. No answer for this so I asked for a manager to contact me and three days later I have not received a call. I explained that I am on LTD so half the income due to irreversible damage to my lungs from Coronavirus so cannot pay the bill in full. I also stated that this was their fault and we should not have to pay four months of bills especially with no proof of how? Today after paying the above amount over a week ago I received a letter /NOTICE to pay 204.24 to avoid disconnection proceedings! So again I called and was told the bill is actually 244.30 because a new bill was just processed when I only got the last one a few weeks ago and that there are late fee charges on all my previous not received bills! So not only are their apologies for inconvenience worth nothing but now I feel worth nothing because of the harassment, lack of a return call from a manager or any attempt to waive some of this expense that was not my fault!

      Business Response

      Date: 22/03/2024

      A member of Metergy's Customer Relations team contacted the customer and explained in detail their invoices and confirmed the delay was due to a meter exchange. The customer has been provided with a payment arrangement and a bill credit has been provided as well. 

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because I was never sent the spreadsheet (THAT THE MANAGER "JENAN" ASSURED ME WOULD BE SENT TO ME). This spreadsheet should outline what I was ACTUALLY charged for unit *** and was I SHOULD have been charged for unit *****.



      Sincerely,



      ******** ******

      Business Response

      Date: 22/03/2024

      A member of Metergy's management team has contacted the customer and explained all charges. All of the customers payments previously made have been transferred to the correct account. The customer is also being provided with a breakdown of the usage and charges as requested. Additionally a goodwill bill credit was also applied to the customer's account. 

      Business Response

      Date: 08/04/2024

      A member of Metergy's Customer Relations team has contacted the customer to provide them with the requested information.

      Customer Answer

      Date: 08/04/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********. After another call (that I initiated) Metergy finally sent me the information I requested. I would appreciate it if the BBB could flag this company for sloppy administrative practices, poor, unresponsive, and unhelpful customer service. 


      Thank you,



      ******** ******

    Metergy Solutions Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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