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Business Profile

Utility Billing

Metergy Solutions Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 2 locations, listed below.

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    • Metergy Solutions Inc

      null Markham, ON L6G 1B3

      BBB accredited business seal

    • Metergy Solutions Inc

      PO Box 4638, Station A Toronto, ON M5W 5C7

      BBB accredited business seal

    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because I have not received any update from them when the representative Waajid told me that I would get an update from the management team on Tuesday November 5th, it has been almost 3 weeks and I still have not received anything. I have called them since then at least 2 times, for which they didn’t have an update. 



      Sincerely,



      ******** ************ weeks and I have to pay out of my pocket to do that which I found ridiculous.

      Furthermore, I looked at the chart showing the usage and it looks like we are billed for over significantly more than the building average. Everyday consistently. So I really think there is something wrong, either an undiscovered leak or inaccuracy with the meter. I have escalated the issue with Metergy and they told me they will get back to me next week which was 3-4 weeks ago so I doubt they will actually try to help with this unfortunately.

      My roommate and I can also easily prove our absence in the country for 2 months( flight tickets and etc) so I really want to resolve this and potentially get our money back. We have been billed astronomically large bill every month.

      I just started my full time job after university, and this is a great financial and mental stress for me, I really hope you guys can help me with this situation.

      Business Response

      Date: 07/11/2024

      We thank the customer for bringing this matter to our attention and have had a member of our customer relations team contact the customer to review their recent bills and has escalated the issue for further investigation. Metergy has confirmed with the customer that we will be following up with them upon completion of the investigation. 

      Business Response

      Date: 07/11/2024

      We thank the customer for bringing this matter to our attention and have had a member of our customer relations team contact the customer to review their recent bills and has escalated the issue for further investigation. Metergy has confirmed with the customer that we will be following up with them upon completion of the investigation. 

      Business Response

      Date: 03/12/2024

      Metergy's investigation is still ongoing, upon completion Metergy will provide the consumer with the findings and next steps.

      Customer Answer

      Date: 10/12/2024



      Complaint: ********



      I am rejecting this response because:


      it is not resolved yet.

      Sincerely,



      ******** ************

      Business Response

      Date: 29/01/2025

      Metergy continues to investigate the customer's concerns and have placed their account billing on hold while the investigation is ongoing. The consumer has been advised that an update will follow within 3 business days. 

      Customer Answer

      Date: 11/02/2025



      Complaint: ********



      I am rejecting this response because: 

      still not resolved



      Sincerely,



      ******** ************

      Business Response

      Date: 22/02/2025

      Metergy has identified the issue is working to resolve the matter. An update of the progress will be provided to the consumer on February 24, 2025.

      Customer Answer

      Date: 27/02/2025



      Complaint: ********



      I am rejecting this response because:

      I still have not received the call I was told I would receive.


      Sincerely,



      ******** ************

      Business Response

      Date: 10/03/2025

      Metergy has advised the consumer that they will be contacted to schedule a date for a visit to their unit for further investigation. A date will be provided to the consumer within the week. 

    Metergy Solutions Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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