Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Billing

Metergy Solutions Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Metergy Solutions Inc

      null Markham, ON L6G 1B3

      BBB accredited business seal

    • Metergy Solutions Inc

      PO Box 4638, Station A Toronto, ON M5W 5C7

      BBB accredited business seal

    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********* that it is unable to show me the bills but it has no problem telling me to click the pay here button. Sorry, but I don't trust you.

      For additional information, I was forced to pay $50 for moving down the hallway to set up a new account. I live in the same building. The rep tried to sell me why it is needed. They couldn't even set up my new account as I spent 30 minutes on the phone with a rep trying to get them to fix it so I could log in to my account.

      There are MANY residents in my community going through horrific service with Metergy. The community group is discussing a class action lawsuit to get Metergy to 1) fix its billing practices and 2) address the unfair harassment for their mistakes and 3) address the new account fees when they fail to properly set up a new account (or even move addresses). Think about you. Do you have to close your credit card accounts and get a new one every time you move?

      Business Response

      Date: 22/01/2025

      The customer has filed this complaint with both the Better Business Bureau and Ontario Energy Board. Metergy has already been addressing this matter through the Ontario Energy Board complaint and will be providing the customer with a resolution by January 29, 2025.

    • Initial Complaint

      Date:21/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *********

      Business Response

      Date: 29/01/2025

      A member of Metergy's Customer Relations Team contacted the customer to address their concerns. The charges related to their tenant's occupancy have been removed from their account.  

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because:


      No one from Metergy Solutions has contacted me. I’ve reached out and have been promised a call back, but with no follow through. I’ve now gotten the property management team involved and I’m still waiting for a bill to be provided. 


      Sincerely,



      ****** **************

      Business Response

      Date: 13/01/2025

      A member of Metergy Solutions Customer Relations team has contacted the customer to confirm Metergy is actively addressing their billing concerns. We apologize for the bill delays and are working on a permanent solution.  

      Business Response

      Date: 29/01/2025

      A member of Metergy's Customer Relations team has contacted the customer to discuss their concerns. The customer has been advised that their account has now been billed up to date and that payment options are available.

      Customer Answer

      Date: 29/01/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** **************

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Technician was here January 6 and said meter was now transmitting.  Metergy then sends an email saying billing issue should be resolved within 30-60 days.  Just wondering why it will still take another 1-2 months when it is now already over 6 months since I brought the issue to their attention.  I do thank BBB for getting involved as I think this made them finally take action but wondering why one has to resort to this to get action.

      Business Response

      Date: 13/01/2025

      A member of Metergy's Customer Relations team has contacted the consumer to advise their billing concerns have been escalated, and billing will resume shortly. 

      Business Response

      Date: 27/01/2025

      Metergy is committed to ensuring the accuracy and reliability of our billing process. Before issuing any bills, we conduct a thorough review of the collected consumption data to verify its accuracy. This involves cross-referencing the readings and identifying any anomalies or irregularities that may require further investigation. Our goal is to provide customers with precise and transparent billing that reflects their actual energy usage.

    Metergy Solutions Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.