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Business Profile

Windows

Renewal by Andersen of BC

Reviews

Customer Review Ratings

4.77/5 stars

Average of 107 Customer Reviews

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Review Details

  • Review fromValerie S

    Date: 25/11/2023

    Professional but engaging and friendly. Both Ian M********* (sales) & Nick B**** (install) have been great to del with so far - looking forward to our new windows in March Highly recommend meeting them

    Renewal by Andersen of BC

    Date: 26/11/2023

    Thank you, *******!  Every member of the Renewal by Andersen team believes EVERY home matters, and we strive to treat each customer's home like our own. We're glad you're happy!
  • Review fromBa L

    Date: 24/11/2023

    The installation team was amazing. Their attention to detail was outstanding, from the trim to the caulking to making sure there were no fingerprints on the glass. They layer out carpet throughout the house and cleaned up every area they worked in. Their positivity made it easy to talk to them and ask questions.

    Renewal by Andersen of BC

    Date: 25/11/2023

    Thanks for the kind words, and for taking the time to write a review. We strive to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project and are happy that YOU are delighted with the results!
  • Review fromL. S

    Date: 09/11/2023

    We had our windows replaced in November 2023 and had a very positive experience. There was great communication between Anderson and us throughout the process. We were provided with an itinerary and Anderson followed through in all aspects in a timely manner. The quality of the windows meet or exceeded our expectations, especially the speciality domed windows that were replaced. The installation three-man crew were hardworking, courtesy and professional. We highly recommend this company for any replacement window needs.

    Renewal by Andersen of BC

    Date: 10/11/2023

    Thanks for taking a moment to leave a review! We take pride in providing the very best customer experience at all stages of the process, from sales, to installation, to service. We're happy YOU are happy, and will share your kind words with the entire team! Thanks!!
  • Review fromDarren A

    Date: 20/10/2023

    Very professional and provided great ideas to make the window layouts spectacular. Wanted to get all the windows replaced so it was a big job but they walked me through everything and explained the benefits and differences of the product. I would highly recommend.

    Renewal by Andersen of BC

    Date: 02/11/2023

    Every member of the Renewal by Andersen team believes EVERY home matters, and we strive to treat each customer's home like our own. We're glad you're happy with the service and the product! Thank you very much for your review.
  • Review fromSonia J

    Date: 18/10/2023

    ********************* was awesome, great customer service, helping to take my best decision for my windows and patio doors. Explaining best to understand everything. Thank you for your time and understanding.

    Renewal by Andersen of BC

    Date: 19/10/2023

    *****, thank you for taking the time to leave feedback. It's our goal to make your window-replacement project the most streamlined home improvement experience you've ever had, and we're happy to hear you are delighted!
  • Review frommargaret d

    Date: 30/09/2023

    *************************** and ************************* came out to inform us of their products and make recomendations for our new windows.. They were both exremely thourough,knowledgable and easy to deal with. They also were extremely patient with my questions and spent a considerable amount of time with both my husband and I.. ***************** came out to measure our windows and was also excellent to deal with, and explained the install process fully..so far our dealings with ******** have been great. Looking forward to getting our new windows and will add a new review after they are installed..

    Renewal by Andersen of BC

    Date: 01/10/2023

    Thanks for taking a few minutes to leave us a review, ********! We will be sure to share your comments with the team...nothing like a happy homeowner leaving good feedback to make our day! Thank you again!
  • Review fromMarvin J

    Date: 28/09/2023

    ********************* is a *** to work with. Dont ever lose him. His knowledge of your product and his ability to review and fix any problems is remarkable.I cant wait for the install .

    Renewal by Andersen of BC

    Date: 29/09/2023

    ******, thanks for taking the time to leave a review. We strive to provide homeowners with the best all-around experience and we're so happy you're delighted!
  • Review fromOLGUTA T

    Date: 27/09/2023

    Called in to request a door handle repair. ******* picked up and advised ***** was in the area. She reached out to hin to confirm his availability and promptly called me back to advise he will be able to come by in 10minutes! ***** showed up on time, quickly repaired the handle and checked the other door too. He was courteous and professional! They are both valuable employees and they successfully represent the company and what it stands for. Their products are not cheap but you get what you pay for when dealing with ***!

    Renewal by Andersen of BC

    Date: 28/09/2023

    Hi ******, thanks so much for taking the time to write a review. Hearing from our customers at all points in the process is how we develop and refine our signature service. We're glad that we were able to address your issues and you were delighted with the results. We are happy that you are happy!
  • Review fromJames A

    Date: 26/09/2023

    Very happy with Renewal by Andersen, follow up and contact person (*****) readily available for questions etc. Installers arrived at specified time. Completed the install in a timely manner. Follow up with ***************** on a few questions and small issues were solved to our satisfaction.

    Renewal by Andersen of BC

    Date: 27/09/2023

    Thanks for taking a few minutes to leave us a review, *****! We're so happy to hear ***** and **** could help! We will be sure to share your comments with the team!

    Renewal by Andersen of BC

    Date: 27/09/2023

    Thanks for taking a few minutes to leave us a review, *****! We're so happy to hear Ariel and Mike could help! We will be sure to share your comments with the team!
  • Review fromWarren M

    Date: 25/09/2023

    Installers were professional and friendly. Installations went as planned. Services were done in timely fashion.

    Renewal by Andersen of BC

    Date: 27/09/2023

    Hi ******, thank you for taking the time to leave feedback. Reviews like these make everyone's day. We're glad to hear you're delighted!

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