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Average of 107 Customer Reviews
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Review fromSomsanouk K
Date: 07/11/2022
Excellent service. Excellent quality. Very satisfied customer. Thank you to you all for the outstanding services
Renewal by Andersen of BC
Date: 07/11/2022
Thank you, *********, for your wonderful feedback! We strive to provide our customers the highest quality product and experience, and we're glad to hear you're delighted.Review fromMike W
Date: 24/08/2022
We received excellent service from our sales rep, Cody M******* as well as a first class job by the installation crew. We are very pleased with the job done.Renewal by Andersen of BC
Date: 02/09/2022
Hey ****, thank you for your wonderful feedback. Reviews like these make everyone's day! We'll be sure to share your comments with Cody and the rest of the team as well. We're glad to hear you're delighted and we hope you enjoy that new view for many years to come!Review fromJennifer S
Date: 24/08/2022
Punctual professional approachable team so far. Can't wait to see the windows!Renewal by Andersen of BC
Date: 02/09/2022
Hey ********, thank you for taking the time to leave feedback. We appreciate your kind words and we are excited for you to enjoy your new windows!Review fromCatherine P
Date: 19/08/2022
So far it’s been great! The sales rep came one week, then Nick came the next week. Very professional and personable. Soon I will get my new windows and I will let you know how that goes.
*****Renewal by Andersen of BC
Date: 02/09/2022
Hey *********, we're glad you've had an excellent experience so far - that is what we strive for on every singe job. Thank you for leaving feedback and we're excited for you to get your new windows!Review fromMichele
Date: 16/08/2022
Unfortunately we are not happy with the product nor the service from Renewal by Anderson in Delta.
We ordered during a Pandemic which we understood the implications and waited 5 months for our installation.
What we didn’t understand was we had two installers who came in a unmarked truck, equipped with a dull saw, a scratched window, and missing parts for the install. Next, they ripped our hardwood with the saw, also our outdoor trim, broke our security light, installed a warped interior trim piece of wood, forgot the kick lock and the bottom trim piece of the door. Then on the way out they told us “you will get send a request for a review for us, please give us 5 stars”. So we had a faulty product and non professional installers. A very nice person came the next day, very apologetic, and a promise of, “we will make this right will a rush on it”.
July came with no update, so I called and after several emails, calls, and instant messages, we are told we will see our new door in October. So the “rush replacement “ is now taking longer then the original order. They never checked on the second order, nor got it put to the front of the line, but, they have our money……… And we have a faulty door and damages to our home. * ** ******* ***** **** ** * ****** ******** **** ******* ***** *** ****** ** ***** *** ***** ************** *** ***** ***** **. As they say, buyer beware…
******* * ****** ****** **Renewal by Andersen of BC
Date: 19/08/2022
Hi Michele, thank you for taking the time to reach out and leave feedback about your experience – we take customer comments like these very seriously. It seems like this review was written one day before your call with our President of BC Operations and our Customer Care Manager (with our Senior Production Manager and our Head of Ordering roped in as well), took place. We are really glad to have been able to speak with you on the phone and work together to come up with a resolution. Again, we would like to apologize for your experience and the inconvenience this installation has caused you and your husband. Unfortunately, even with the best of our efforts we are not immune to the delays caused by supply chain issues, and we can confirm that we have made 5 attempts to expedite the arrival of your replacement. As outlined in the plan of action created on our call, our scope of work includes installation of the outstanding footlock, addressing the trim issues, installing the base plate at the bottom of the door, and addressing the caulking and moulding issues. Of course, we are also going to reimburse you for any damage to the security light and to your hardwood floors caused by the installation team. Despite the inconvenience that was caused, we are absolutely trying our best to make it right and make sure we leave you satisfied with your new door. Again, we would like to apologize, this has been far from the experience that was promised to you, and we can assure you that we have our entire team in Delta working to see through this project and make sure you are left with the patio door you envisioned when starting this project with us.Michele
Date: 19/08/2022
Thank you Renewal by Anderson, Delta for our reply. The quotes are oddly similar to your phone call, and instant messages. Somewhat like it was a cut and paste from your Customer Service Manual on solving customer issues.
The fact is you have replied to all our correspondence with the same shpeel.
The fact is we would have never heard from you unless we reached out to
find out what tue delay was.
Yes, the glass panel which came scratched will be popped out and replaced at a date based on your manufacturing schedule. I can't believe with a faulty product your factory would turn down an expedited request 4 times.
And saying that, why wouldn't you step in day 2 to make the rest of the installation repairs right. . Instead we had to contact you 4 times to make you understand.
We have asked for our money back until the job is right and you have refused. Instead you are keeping the money (just under $5000 for one window) for a year until our window is ready. I would suggest that is very shady business ethics.
I hope ****** TV pulls your ads so no other consumers are prompted to call for your services.Review fromfRANK R
Date: 05/08/2022
THIS COMPANY IS * ******* ******* * CONSTANTLY EMAILING SEVERAL OF MY EMAIL ADDRESSES FOR SEVERAL OF MY COMPANIES - THEIR OP OUT DOES NOT WORK - HAVE HAD AT LEAST 500 EMAILS WASTING MY TIME - DO NOT REWARD THEM FOR THIS UNETHICAL BUSINESS PRACTICE - WOULD NEVER USE THEM DUE TO THIS - PERIOD!!!Renewal by Andersen of BC
Date: 23/08/2022
Hi *****, thank you for taking the time to share your concerns, we want you to know we take customer comments like these very seriously. Unfortunately, it sounds like you may be being targeted by a phishing scheme using our brand without permission. Please block or mark those emails as spam when you receive them and don't click on any of their content! We're sorry you're dealing with this, and we appreciate the heads up that this is happening so that we can take action against it. Rest assured, we would like you to know that our leadership team is aware of this situation, and they are investigating further trying to come up with a resolve. Thank you again for brining this to our attention and we apologize for the inconvenience it may have caused.Review fromEileen L
Date: 04/08/2022
I made an appointment with renewal by anderson to replace an outside entry door. The day of the appointment they left a voice-mail saying they couldnt do the job. I called them back they said they could do the job after checking with a supervisor . the estimator arrived and told me they don't do exteroor doors!
I was very clear when booking the job and in my phone call the day of the appointment that this was an exterior door.
What a waste of my time ! very unprofessional , do not use this company!Renewal by Andersen of BC
Date: 23/08/2022
Hi ******, thank you for taking the time to leave feedback – your feedback absolutely matters as we take comments like these very seriously. We had commented on your ******** post but we wanted to make sure we address it here too. We are very sorry to hear your experience was a negative one. We work hard to ensure that homeowners have the best possible experience, and it's unsettling to hear when we have not provided that. We did make our leadership team aware of your experience and it looks like they were able to reach you directly after investigating further. If you would like us to dig deeper into this issue, please email us directly ** ****************** where we can assist you further. Again, we are very sorry for your experience, and thank you for bringing this to our attention
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