Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromMartha R
Date: 30/11/2022
UniUni is absolutely the worse delivery company it’s the first time I’ve gotten this company bringing me a package but I haven’t got my package. Everyday they say for sure tomorrow and nothing I believe they are a **** and *******. Do not use that company.
uniuni
Date: 02/12/2022
Good day ******,
We are sorry to hear that you cannot determine where your parcel is.
I will be contacting you via email to verify your tracking number and see if I can be of any assistance.
Thank you,
GloriaReview fromJas K
Date: 01/11/2022
They delivered my package to wrong house and didn't get my package yetuniuni
Date: 09/11/2022
Good day ***,
We are sincerely sorry that you have not received your parcel.
I will be reaching out to you via email to verify your tracking number as I am unable to locate your file with your name.
I look forward to hearing from you.
Thank you,
GloriaReview fromSierra R
Date: 27/10/2022
They delivered my package to the complete wrong address not once but TWICE. this was after talking to customer service and over email multiple times to make sure they had correct address. I believe this delivery service is ***** and they are ******** peoples parcels. Will make sure to never have them deliver my items again!uniuni
Date: 09/11/2022
Good day ******,
We are sincerely sorry for the experience that you have had with UniUni.
I have found your customer service ticket and will follow up with you via email to verify what my team has done to resolve your issue.
I look forward to discussing your experience with you.
Thank you,
GloriaReview fromJordan Y
Date: 19/10/2022
My order was shipped to the wrong address and customer service still hasn't resolved the issue.uniuni
Date: 09/11/2022
Good day ******,
We apologize for the experience that you have had with UniUni.
I found your customer service ticket within our system via your email address. It appears the parcel was delivered to your address and was not received. The customer service agent has forwarded you a lost parcel letter so you can send it to your seller to start the refund process. I will contact you via email to ensure you have a proper follow-up to your issue.
I look forward to speaking with you.
Thank you,
GloriaReview fromFRANK M
Date: 17/10/2022
I was expecting a parcel that was supposed to been delivered to my address. I haven't received anything.uniuni
Date: 17/10/2022
Good day *****,
I was able to find your account by using your name.
I have verified through our system that we had a parcel coming to you on Sept 7, 2022, which was delivered. To properly assist you, please contact our call centre at 1-800-282-2468 we are open from 10 AM - 9 PM EST, or you can visit our website at www. uniuni.com and visit the contact us tab where you will be able to send a ticket to our call centre for additional assistance. We will require your tracking number to verify the status of your parcel.
Thank you,
Gloria at UniUniFRANK M
Date: 18/10/2022
It shows that was delivered. I haven't received anything. I read reviews about your company and I haven't seen any good reviews. I also read that some of your delivery guys are sketchy. Apparently the parcel will be put on your porch and a few minutes after will be picked up by another guy. Many that's what happen to my package.uniuni
Date: 09/11/2022
Good day *****,
I will be reaching out to you today via email to verify your tracking number. I would like to understand the issues that you are experiencing better.
Thank you,
GloriaReview fromAmelie S
Date: 13/10/2022
Worst shipping company I've ever seen.
First delivery was just a notice on the front door of my building saying they missed me but didn't even try buzzing me (despite having my appartment number and phone number).
I wasn't aware of the second delivery. All I got was an update on my tracking info saying they missed me (no notice this time on the front door and again no phone call). Their warehouse is an hour from my apartment.
There also was a mix-up with my tracking numbers after my "second delivery". The original said the second delivery was still pending while the new one said to come pick it up. Their warehouse is an hour from my apartment.
Really poor customer service also. They were telling me how I shouldn't be concerned about having 2 tracking numbers with conflicting informations.uniuni
Date: 09/11/2022
Good day ******,
We apologize for the experience that you have had with UniUni.
I will be reaching out to you via email to verify your tracking numbers, as I cannot pull up your information with your name. I want to verify your parcel status and follow up with my team members that have helped you via our customer service department to verify if there are any additional training opportunities.
I look forward to discussing your experience with you.
Have a good day.
GloriaReview fromCliff C.
Date: 29/09/2022
The ****** **** act makes it ******* for any unauthorized individual to open, keep, or even delay someone else's mail, this company needs to be charged and shut down, mail falls under federal laws, totally unacceptable, same excuses for every customer, I did not pick this Courrier, the shipped did, police complaint has been made, will post the outcomeuniuni
Date: 05/10/2022
Good day *****,
We are sorry for the experience that you have had with UniUni.
To understand your situation better can you please contact our Support Centre via our website at www.uniuni.com. Please visit the "Contact Us" page, and you can either retrieve our Support Centre phone number or submit a ticket to our Support Centre for further assistance. I am unable to pull up your information using your name in either our tracking system or to verify if you have contacted us in the past concerning your parcel. We would love the opportunity to investigate further.
Thank you,
GloriaReview fromkathleen w
Date: 01/09/2022
Uniuni left a "door tag"on my door which indicated I would need to go to their warehouse to pick up my package. The warehouse is a 40 minute round trip from my home. They also indicated on this "door tag" that a second delivery attempt would require an extra charge. This did not seem honest to me as I had already paid shipping on the parcel. I called and was told the person who answered had no authority and I must emailed UNIUNI. I did this but my email was ignored. So I complained to the ****** Seller. The seller refunded to me the amount of the item purchased and the shipping cost. The seller rectified the problem to my satisfaction. I think this is the best thing to do. If sellers get complaints they hopefully will stop using this delivery company. ***** *** ********* **** **** **** ******** ****** *** **** ***** *** ********* **** **** ******* *** ********* No excuse for a business operating this way.uniuni
Date: 03/10/2022
Good day ********,
We are so very sorry for the experience that you had with UniUni.
Our second deliveries do not require an additional, so I am surprised to hear this is what you were told. I will be reaching out to you via email to confirm your tracking number and parcel status journey so that I can follow up with my team members and provide additional training.
Thank you,
GloriaReview fromAngela W
Date: 30/08/2022
I have a parcel being delivered with UNIUNI. For 2 days it has been "out for delivery". Yet when i contacted the local warehouse, I was told that it would be delivered today. Well, after sending them a PHOTO of my office, to ensure the package is delivered to the CORRECT location, i was told there was too much traffic, and they couldn't make it before 4pm today. So, they had over 5.5 hours to deliver this today and now (maybe, based on these reviews???) they say tomorrow. I have no idea how this company stays in business with the terrible reviews they have. This is a terrible experience thus far with this company. I will likely never order from this vendor again, on the off chance they continue to send packages by UNIUNI. This terrible service is actually going to start costing businesses more money with the amount of refunds they will have to issue, or re-sending products that weren't delivered properly.uniuni
Date: 03/10/2022
Good day ******,
We are very sorry for the experience that you have had with UniUni.
I will be reaching out to you via email to confirm your tracking number, I would like to dig a little deeper to verify your parcel status and how we could have served you better.
Thank you,
GloriaReview fromEsperanza A
Date: 25/08/2022
I would give this company 0 stars if I could. No one answers the phone when you call in the Montreal branch for UNI Express it's been out since 7pm LAST NIGHT it said it was estimated to come today nothing yet... Still says out for delivery with no updates whatsoever. Their custommer support is nonexistent and they clearly don't care about your company's package. I do not recommend this company.uniuni
Date: 03/10/2022
Good Day *********,
We are sincerely sorry for the experience that you have had with UniUni.
We are aware that at the time of your review our French Customer Service line was lacking manpower between the hours of 4-7PM MST, this has since been corrected. We apologize that you experienced some frustration when contacting us, we are always striving to improve our services.
Thank you,
Gloria
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