Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  103 3728 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKaren K

  Date: 09/02/2025

  Based in ***********, this company doesnt publish their delivery area, yet they accept the vendors contracts. UniUni first refused to deliver to Mission (it was a Christmas gift for the resident). When I asked if I could pick it up in ********, I was told they dont have that service available, and that I had to contact the vendor to have my order redirected. After complaining, I was told to provide alternate delivery addresses, and found they wont deliver to ***************. They finally consented to deliver my package to a friend who lives near the airport (closer to ********). The order was finally delivered to my friends home. Now I have to drive to the *****************, then drive to Mission and deliver the gift ordered in December. The postal strike wasnt helpful since Customs was involved, but the time wasted trying to get a service already purchased was definitely a red flag for both UniUni and the vendor, ***********. Do not use either of these companies if you wish professional, efficient customer service.
  

  uniuni

  Date: 13/02/2025

  Dear *****,

  We sincerely apologize for the inconvenience and frustration you experienced with your package delivery. We understand how important it is to receive orders as expected, especially during the holiday season, and we regret that we were unable to accommodate your original delivery request.
  As a last-mile carrier, UniUni operates within specific service areas, and at this time, we do have restrictions on certain delivery locations, including Mission and ***************. While we strive to expand our coverage, these limitations can sometimes result in the need for alternate delivery arrangements.
  We acknowledge that the postal strike and customs delays added further strain to shipping timelines and contributed to the challenges you faced. We appreciate your patience in working with our team to find a suitable alternative delivery location, and we regret the additional effort required on your part to retrieve your package.
  We value your feedback and will continue to assess ways to improve our service coverage and communication regarding delivery restrictions. If there is anything further we can assist with, please do not hesitate to reach out.
  Best regards,

  UniUni

• Review fromgeorgette t

  Date: 09/02/2025

  I only gave 1 star cause I can't give 0. They say they delivered the 1st package took a picture of it on the ground(not the porch) and then took it back. I reordered and then the say they tried delivering the package( attempt 1) and never did. When the say they attempted again, I was on my porch for about 30 to 40 minutes watching the snow be shoveled. They NEVER made the attempt. Again, not sure why TEMU insist on using them as a courier. Are they working together to fill up the US warehouse? Don't know But I'm done with them both.Temu give me my refund and I'll just go back to paying more fir my things. #UniUni stop whatever shady things that's being done.
  

  uniuni

  Date: 13/02/2025

  Dear *********,

  We sincerely regret the frustration and inconvenience you have experienced with your deliveries. Ensuring successful and reliable service is our priority, and we take your concerns seriously.
  After reviewing our records, we were unable to locate a support ticket under your name or email address. To fully investigate this matter and provide a resolution, we kindly invite you to submit a customer support request at ********************************************************************. Our team would be happy to look into this further and clarify any issues regarding your deliveries.
  We appreciate your feedback and the opportunity to improve our services. Please reach out through our support portal so we can assist you further.

  Sincerely,

  UniUni

• Review fromVicky C

  Date: 07/02/2025

  This company is completely unprofessional, and everything about them screams fraud! My package was delivered to the wrong house, and I have undeniable proofthe delivery driver even took a picture of the house where they mistakenly left it. I immediately contacted the company, but they ignored my email. So, I callednot once, but twicetrying to get this resolved. Their response? They asked me to send a picture of my front door and porch, which I did. And guess what? They did absolutely ********** refund. No solution. And the seller refuses to respond. Fraud? Or just a company full of untrained, incompetent workers who cant do their jobs?If I could, I wouldnt even give them one star. This company is a joke. Do yourself a favorstay away and dont support a business that operates like a scam.

• Review fromLA B

  Date: 06/02/2025

  Uni drivers in ********* are thieves. Packages are photographed by the driver and then removed once photo is taken. The driver signed for my parcel and kept it.

• Review fromJillanna H

  Date: 05/02/2025

  Company should be investigated for theft, a corrupt deceptive company with shady business practices.This needs to be investigated and company needs to be closed and charged with theft.

• Review fromDorothy C

  Date: 04/02/2025

  NEGATIVE FIVE STARS!!They supposedly dropped off my package at the wrong house AGAIN (I have a ring camera for the front of our home, they were never here, the picture they sent me of the front door isnt even the same color ******** dont have the stained glass with red roses as my door). The picture of the mailbox they sent to confirm the address, was a ****** pic (yeah I looked up the pic) from over four years ago as I have ***laced my mailbox to a totally different style.I am beginning to believe, because this is not the first time theyve lost my package or delivered it to the wrong address They are keeping the packages themselves. The picture of the door they sent me doesnt even belong to a door in my neighborhood. When I ***orted the package missing, they told me to go out and look for it myself, and if I couldnt find it, then they file a ticket. I went out and looked, on my own time, through my whole freaking neighborhood for a mistake that this company made. I find it ***ulsive that a customer service *** would even suggest that it was my responsibility to check in my neighborhood myself before filing a ticket.Customer service was rude and unwilling to do anything. Not very Canadian of them!!! I went onto ************************** filed a complaint. Got an email that said due to it being peak holiday season it normally takes us 72 hours to respond, but due to the high demand, it could take longer. Same response I got for the other two packages that turned-up missing.I have also filed a complaint with the company that I purchased the merchandise through & my state ***resentative to look into their practices. I urge anyone that has had the same experience to file a claim with UniUni & the company you purchased from. Leave a ****** review, yelp review etc.
  

  uniuni

  Date: 06/02/2025

  Dear *******,

  We sincerely regret the frustration and inconvenience youve experienced with your delivery. We take these concerns very seriously and want to assist you in resolving this matter as quickly as possible.
  At this time, we are unable to locate your support ticket using your name or email address. To ensure immediate attention, we kindly ask that you submit a new support request via our online form and address it to the Leadership Team-Urgent. This will allow us to investigate your case thoroughly and provide a prompt resolution.
  You can submit your request here: ********************************************************************
  We appreciate your patience and look forward to assisting you.
  Best regards,
  UniUni 

• Review fromH. H.

  Date: 03/02/2025

  Horrible delivery service. Can't guarantee I'll actually get my package and if I will, when it will actually show up. **************** is a joke that you can never get a hold of. Can't seem to deliver properly to the same address twice. If you have a package being delivered from uniuni, good luck, you may or may not see your package.
  

  uniuni

  Date: 06/02/2025

  Dear *****,

  We sincerely regret that your experience with our delivery service did not meet your expectations. Ensuring reliable and timely deliveries is our priority, and we apologize for any inconsistencies youve encountered.
  We understand your frustration regarding delivery reliability and customer service accessibility. If you are currently experiencing an issue with a package, we would like the opportunity to assist you directly. Please reach out to us through our support form at ******************************************************************** and address it to the UniUni Leadership Team, so we can investigate and work toward a resolution.
  Your feedback is invaluable in helping us improve our service, and we appreciate you bringing this to our attention.
  Best regards,
  UniUni

  H. H.

  Date: 08/02/2025

  I just created a new support form addressed to UniUni Leadership. For reference the tracking number is UUS51D**SSN**516.

  H. H.

  Date: 17/02/2025

  As an update I never heard back from UniUni Leadership, and even though UniUni claimed my package was "going out for redelivery", they chose to "return it to the vendor" instead. Such incompetence is unbelievable. There needs to be an investigation into UniUni for fraud and false business practices.

• Review fromGeorge A

  Date: 01/02/2025

  I'm rating it a 1 only because there is no zero.A week ago I received an email stating that my package could not be delivered because the house number was missing and was being returned to warehouse.Ironically, my full and correct street address was listed on the email received.I don't live in the *****. My house is a one minute drive to the downtown core of a city of ****** people.I called UniUni support and was told it would be re-delivered in a couple of days. No delivery attemp was made. I called them back and was told that it would be scheduled for delivery in a week. A week has gone by and still no delivery attempt.I hope this company goes bankrupt, so that it no longer messes up people's deliveries and tries to cover up by lying.
  

  uniuni

  Date: 04/02/2025

  Dear ******,

  We acknowledge your concerns and would like to clarify the status of your second delivery.
  As previously communicated in our response to your email on Wednesday, January 29, 2025, at 2:18 PM, your second delivery was scheduled to take place within 5-10 business days from that date. This timeframe is standard as we work to assign your parcel to an available delivery route, ensuring it reaches you safely and efficiently.
  We remain within the expected timeframe for your second delivery, and we appreciate your patience as we complete this process. If you have any further questions, feel free to reach out.
  Best regards,

  UniUni

• Review fromThanh P

  Date: 01/02/2025

  Delivery driver does not attempt to call or enter the door code that is on the package to put the package inside. I live in an apartment building and by the delivery driver leaving it outside, it is so easy to get stolen since there's a lot of foot traffic outside of my apartment building. I have reached out to uni uni customer service several times but they seem like they don't care. I even have a big sign reminding the delivery driver to put the package inside. I have video evidence. The delivery driver does not even attempt to and to the code that is on the package or call the phone number that is on the package for me to come get it
  

  uniuni

  Date: 04/02/2025

  Dear *****,

  We acknowledge your concerns regarding the delivery of your package and appreciate the opportunity to address them.
  Upon reviewing your case, we found that your package was delivered to your apartment building as per standard procedure. We understand that you expected the driver to use the door code provided on the package or to contact you upon arrival. While our drivers aim to follow delivery instructions whenever possible, phone calls are not a required part of our standard delivery process.
  That being said, we recognize the importance of secure deliveries, particularly in high-traffic areas, and we take your feedback seriously. We have reopened your support ticket, and a leadership team member will be reaching out shortly to discuss this matter further.
  We appreciate your patience as we review this case and remain committed to addressing your concerns.
  Best regards,

  UniUni

• Review fromJUHA H.

  Date: 01/02/2025

  a package that should have arrived in 3 day took over a month, the worst delivery and customer service ever, I hope I NEVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN...