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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was going to cancel my account with ******************** last spring because of their constant pricing increasing and had other options that were more attractive so I was promised by the representative that they could do a better price and give me a contract at a fixed $*** per month tax in. So I decided to stay with them and give them another chance now my bill is increasing. Ive called and they told me I missed something in the fine print that lets them do so.This goes completely against the conversation I had with their sales representative and was told clearly I had a two-year contract $*** ******** was a phone recorded conversation. It was very clear that I would not need their service if they could not do this and it was agreed $*** a month for * years. Now Im being told I have to pay a penalty fee and loose my email account of *********************************** I have to pay the increased bill amount for the rest of the term.I dont understand how they can get away with this. Completely misleading someone just to get a contract term renewal.

      Business Response

      Date: 30/10/2024

      We have followed up with the customer and have resolved their concerns.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding the ** service I have been receiving from Shaw Communications, which has not been in line with the level of service I am being charged for.Since August *, 2024, I have noticed that the ** connection provided by the company has been inadequate and inconsistent. Despite being billed for ** service, I have experienced frequent connection drops, slow internet speeds, and unreliable coverage in areas that your service map claims should be fully covered.I have reached out to **** customer service team on several occasions, followed by three separate visits from field service technicians, yet the issues remain unresolved. I kindly request that this matter be addressed as soon as possible, and I would appreciate either an immediate resolution or a refund/adjustment to reflect the actual service level I am receiving.Please let me know how this issue will be handled and what steps your team will take to resolve it. I look forward to your prompt response.Thank you for your attention to this matter.

      Business Response

      Date: 08/10/2024

       Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your
      concerns to the Better Business Bureau (BBB).  We thank you for your patience while we investigate these concerns.

      We have attempted to reach out to the customer via telephone but were unsuccessful in speaking with them. We have provided them with our direct contact number and hours of availability. 

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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