Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Cablesystems GP

  2519 Queensway Prince George, BC V2L 1N1

• 

  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Cable Systems

  35 Queens Rd Duncan, BC V9L 2W1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ****/****** to advise them that I would be moving to ************** from ******** at the end of August but I was going to move in with my sister until I found a place of my own which took a couple of months. At that time I asked to have my account put on hold which I was told would be $10.00 per month. About mid September I called to confirm that my account was on hold and I was told that I had to pay $200 to even discuss my account with the person that I contacted so I paid that and was told that the account would be put on hold for $10 a month anyways I called back when I was ready to get my cable hooked up again and at that time which was the beginning of October I was told that ****** did not service the ************** region so I went with another cable company and when I called ****** back to get the $200 back that I paid I was told oh no they do cover ************** and that I was under contract and I had to cancel my current cable and go back to ****** they had a satellite or something that would service this area. Im not prepared to do that now I dont trust ****** with what theyve done to me. Ive had nothing but a runaround all summer long last year it took me seven months to get back a payment that I had made to a wrong account and they could see it there, but they wouldnt transfer it and they told me they kept telling me I had to contact my bank when my bank told me they didnt do that either anyways bottom line is now theyre saying that there is an $80 credit on my account that they put towards my next bill which I dont owe them anything Ive already paid them $200 over what I should have. I did write a letter to the office of the president and Ive heard nothing back from them so Im not sure what to do now . Last person I spoke to on the phone, spoke with her supervisor regarding this matter, and when I asked for the supervisors name I was told the supervisor did not give permission for the agent to give me the supervisors name.

  Business Response

  Date: 18/11/2024

  Provided our customer with our direct contact details and availability to discuss their concerns. 

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **** I said no a motion sensor oh sensor I reordered it I said I only want one. She said ya I ordered it saying camera a second time. I asked for a supervisor was threatened by her that was going to wait over an hour. I said I wanted a supervisor it is over an hour I can help you I said no a supervisor then was threatened okay then you will have to wait an hour and a half. I started to suggest she stand up walkover to the supervisor and tell the but cut me off after * words with a hold. Then came back and said you said something and I finished the sentence. Phone line went weird and disconnected. Now I have * motion. Sensors on my account never recieved no tracking for either I only ordered and wanted one. Being charged for both.

  Business Response

  Date: 07/11/2024

  Re: BBB Complaint #********

  We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We are currently investigating these concerns and have reached out directly to the customer with our direct contact information. 

• Initial Complaint

  Date:30/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** to update my service in September of this year. I was mailed new upgraded equipment. I was not told at any time to return the old equipment. Now I received a bill stating I owe $*** for not returning the old equipment. I no longer have the equipment as I took it to the local dump and recycled it in the electronic section of the dump. I called and waited on the phone for * hours to speak with a **** representative. When I finally spoke with someone I was told I was responsible to return the equipment or pay the $*** fee. I asked to speak with a manager and was told I would need to wait another hour on the phone to speak with a manager. When I told them I was not waiting another hour on the phone I would give my number to be called back. They told me that they dont do call backs. I let them know I was not happy with their service as I have been a good customer for 10+ years and this has never happened to me before. I then ended the call.

• Initial Complaint

  Date:23/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ************ 2023, it was a * year agreement. At no point did they disclose to me that the equipment required was outside of the billing for that contract. My bill increased significantly due to what they say is increased cost for the equipment. Now I am locked into this agreement and feel like I was bait and switched. When I called they said there was nothing they could do or offer. When I pushed more she did eventually tell me I can return the additional equipment I am paying extra for. Pushing more and asking if there is anything else I can do she said no I pushed more and asked to cancel crave subscription which did reduce my bill. I asked her multiple times how to reduce my bill and she was very hesitant to openly offer any solutions. I am very glad that fibre was just installed in our area. I will be looking for a new provider.

  Business Response

  Date: 24/10/2024

  We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you